Toyota of Gastonia

Great experience My salesperson was Topher Jackson and he was one of the best car salesmen I have met in a long time. He was didn't push me or pressure me, while I too My salesperson was Topher Jackson and he was one of the best car salesmen I have met in a long time. He was didn't push me or pressure me, while I took my time to walk around the car lot. He was an all-around terrific salesperson. When I was ready to ask about certain vehicles, he was very informative and answered all my questions. We then proceeded with making a car purchase. I was looking at buying a used car but because of his professionalism, knowledge of the product (cars) and courteousness, I left the dealership with a brand new 2015. I would highly recommend anyone and everyone to see Mr. Jackson at Toyota of Gastonia, NC. More

A Rare "Very Good" Experience Purchasing an Auto For me, one of the most frustrating things is life is purchasing a car from a dealership. Most of the time it is a chess game to buy a car. A buyer For me, one of the most frustrating things is life is purchasing a car from a dealership. Most of the time it is a chess game to buy a car. A buyer receives few straight answers and the deal is not over until you have signed the purchase or loan agreement. The dealership or salesman is usually jockeying for additional money, add-ons costs, a higher rate, etc. at the last minute when you thought you had already settled the final cost of the car. My experience purchasing a car at Gastonia Toyota was nothing like I expected. The salesman, Rick Sheppard, was a gentleman who had straight answers, was cooperative, helpful, and always available when we need him. He gave us the car we wanted at the price we wanted. On the day we purchased the car the Finance Manager, Wood Mitchell, professionally and efficiently took me through the closing process. I sincerely thank them for the very good deal they gave me on the cost of the car and for making it so easy. More

New Car My husband I were very please with the quality of service we received from our salesman. He was able to get the needs met we specified to take home ou My husband I were very please with the quality of service we received from our salesman. He was able to get the needs met we specified to take home our new vehicle the same day. More

Unbelievable experience! Rick Shepard gave me OTD pricing just as I asked for on day one. He never made financing or trade in a factor in pricing. He never once pushed or us Rick Shepard gave me OTD pricing just as I asked for on day one. He never made financing or trade in a factor in pricing. He never once pushed or used those ridiculous sales tactics normally used by many salesmen. Could not have asked for better treatment or a better experience!! Hands down! Would buy here again from Rick in the future and we live no where near the dealership. More

Great Experience! After much research, i decided I wanted to buy a 2015 Mazda 6. My online search showed the best pricing was at Momentum Mazda (affiliated with Toyota After much research, i decided I wanted to buy a 2015 Mazda 6. My online search showed the best pricing was at Momentum Mazda (affiliated with Toyota of Gastonia, right next door). I met with Topher Jackson, who was very friendly, laid back, and knowledgeable... not pushy at all. Topher let me lead the way on an extensive test drive....not "just around the block". Dan gave me a great deal on my Mazda 6, and Sean Anderon had me in and out of the financial office within minutes. After my purchase, Topher sat in my car with me and thoroughly explained and demonstrated all of the technology features...he spent approximately 1 hour in the car with me and I left feeling very comfortable and informed. I reccommend Momentum Mazda to anyone and cannot thank all of the staff for a very enjoyable, non-stressful experience! More

Very Friendly and Approachable The staff at Momentum Mazda was incredibly friendly and they were willing to answer any questions I, as a first time buyer, had. Overall, a very pleas The staff at Momentum Mazda was incredibly friendly and they were willing to answer any questions I, as a first time buyer, had. Overall, a very pleasant experience. Instead of swarmming to you, the staff gives you time to look around the lot before they approach you, giving you time to decide which car your interested in. Once you show serious interest in a vehicle, they do try to get you to start an application, but they aren't pushy. If you ask for a minute to make a decision, they happily oblige. I took off one star for pricing because they didn't come down on the price of the car any, but they did rework the financing of the car in order to make the payments more affordable for me. Would certainly recommend due to excellent customer service! More

No pressure......just good natured people! I found a car online that I fell in love with. We arrived at the dealership and were approached by Aaron Crouse who asked if he could be of help. We i I found a car online that I fell in love with. We arrived at the dealership and were approached by Aaron Crouse who asked if he could be of help. We inquired about the car, but unfortunately it had already been sold that morning. Oh man! I was about to admit defeat, but my husband insisted that we at least look around. My husband had purchased a beautiful used F250 Extended Cab Truck from Larry Anderson (Awesome guy!) about 3 years ago, and it was such a great experience that we were hoping for a repeat! As I was slinking back to our vehicle Aaron zipped up to us in the Hot Wheels Golf Cart and asked if I had a specific car in mind. I told him that I really didn't have a type of car. I just knew that I wanted something different, and that I hated cars with square back-ends! He literally thought for half a second and said, "Did you see the 2011 Nissan Altima?" Honestly, I hadn't really been paying much attention. He pointed us in the right direction and got the keys for us Post Haste! Seriously.....come on....how can a Salesman deduct a car that you may like out of such little information?!?!? That was one pretty car!! We went for a test drive, and went inside to work out the numbers. Pete Ballard was working his magic for us, and even gave us an estimate of what a trade in would be for my SUV (which I neglected to bring...D'oh!). Aaron and another man (I'm sorry that I forgot his name!) good naturedly got into the front seat to make sure that our son's long legs would fit into the vehicle. Seriously, no one protested, moaned, or even did an eye roll at our request. You can't get much better than that! We told them that we'd be back first thing Saturday morning, because I neglected to bring my driver's license (yeah....I know....) and that we'd bring our son along in the morning. Now I'm sure they hear the same story all the time, but we are true to our word! We showed up a few minutes after the store opened on Saturday morning. I test drove the car and it was SWEET!! I'm not a car person, but Aaron somehow fit me with the perfect car in less than a second flat! We went inside ready for painful paperwork, but it all went smoothly and fast! We were joking, and laughing with everyone the whole time. Poor Brian Watford had to stop going other paperwork a few times, because we kept cracking so many jokes. It was such a nice, no pressure experience! I highly recommend Toyota of Gastonia! Thank you to everyone who helped us out!! More

tacoma I was very impressed with customer service at this dealership. KC and Sean made this a very enjoyable experience. KC explained the features very well I was very impressed with customer service at this dealership. KC and Sean made this a very enjoyable experience. KC explained the features very well and Sean went through the financing thoroughly. Alice Venn More

Highlander Great experience! Very quick closing process, well organized, explanation of features was very thorough, friendly staff, nice clean dealership, great Great experience! Very quick closing process, well organized, explanation of features was very thorough, friendly staff, nice clean dealership, great selection, and yes I would buy from Toyota of Gastonia again. More

bad start turned into something wonderful.. I made an appointment with a salesperson to come and test drive a vehicle on Thursday 4/16, received my conformation email and everything was good to I made an appointment with a salesperson to come and test drive a vehicle on Thursday 4/16, received my conformation email and everything was good to go. I show up at 9am on Thursday morning as discussed ask for my salesman, but he wasnt there.. A lady (who will come into the story later) said that she was going to a meeting and she would go find him, 10-15 minutes later Im STILL sitting there getting ready to walk out and never ever go there again, and the lady who I find out her name is Anastasia comes back, and apparently the FIRST salesman scheduled me for an appointment at 9am on his day to come in late. Needless to say MAJOR turnoff , UNTIL Anastasia (the lady from the beginning of the story) asked me if she could help me, and when I told her I just wanted to test drive a car, she didnt hesitate to go grab the keys and get the car right then..She is the nicest, most sincere person Ive ever met at a car dealership. We did our test drive, and I fell in love with the car, so we scheduled an appointment for Saturday 4/18 so my parents could check out the car and test drive it as well, they also were very impressed with how nice and professional and kind she was and if I ever need another car, I will go back to this dealership as long as she is there. More