Toyota of Gastonia

Lie and possible defrauded of 1695.00 in warranty contract I purchased a service contract through this dealership on 11/13/2014-in cancelling it on 02/05/2015-to find out the dealership had already cancelled i I purchased a service contract through this dealership on 11/13/2014-in cancelling it on 02/05/2015-to find out the dealership had already cancelled it the same day as purchased replacing it with their own contract p00000184282 which they own and may cancel at their convenience. I have no knowledge paperwork or possession. I contacted the dealership today where Chris Kosa avoided any responsibility or answers. He refused to call the warranty company and there is no telling if others are affected in same manner. Customer that maybe affected by this will not be known until they attempt to use their voided warranty years later.-The dealership response was have your lawyers call ours.....Toyota Finance is attempting to recoup these lost funds. More

Purchasing a new car I purchased a new Highlander in December. Antonio was a wonderful sales representative! He was nothing like the high pressure salesman with which we I purchased a new Highlander in December. Antonio was a wonderful sales representative! He was nothing like the high pressure salesman with which we dread dealing. He worked well with us to give us a price with which we were comfortable paying and offered the extended warranty without pressing us for an agreement. We did decided to purchase the extended warranty and found the representative that worked with us just as exceptional as Antonio. I have nothing but praise for this dealership during the purchase process. More

Service Department Incompetence I have used this dealership to dervice my Toyota Corolla many times. Unfortunately each service has taken significantly longer than the service writer I have used this dealership to dervice my Toyota Corolla many times. Unfortunately each service has taken significantly longer than the service writers quoted. Most recently I brought the vehicle in for a simple oil change and was told ot would take an hour. Two and a half hours later the job was completed. More

YES I WOULD RECOMMEND THIS DEALERSHIP TO OTHERS. THE ENERGY PUT INTO THE SALE OF A USED CAR WAS GREAT. MY SALESMAN WAS BUSY WITH OTHER SALES AT THE SAME TIME AS MY PURCHASE, BUT HAD TIME FOR ME AS WELL. ENERGY PUT INTO THE SALE OF A USED CAR WAS GREAT. MY SALESMAN WAS BUSY WITH OTHER SALES AT THE SAME TIME AS MY PURCHASE, BUT HAD TIME FOR ME AS WELL. MY CREDIT SITUATION IA A MESS BUT THE BEST TOOK CARE OF MY PROBLEM. OTHER DEALERS NEED TO BE TRAINED BY THE STAFF AT THIS DEALERSHIP More

I used this dealership regulary for service on my Toyota Corolla. They always communicate with me regarding the service my vehicle needs. I read where others state the dealership is a cheat. I highly di Corolla. They always communicate with me regarding the service my vehicle needs. I read where others state the dealership is a cheat. I highly disagree. Preventive maintenance is cheaper than repairs, which is why I go ahead and pay upfront. I am not a spendthrift nor a cheapskate....just use common sense when getting my vehicle serviced. I know the manufacturer is going to do the best job and back up their service and parts with warranty. I would rather know they are looking out for my best interest and hear what they feel needs to be done than for them to say nothing and find myself stranded on the side of the road a month or so later. Everyone has an opinion and even though I may pay a few dollars more, I would rather do that and know if the time comes that something wasn't right, they are going to be there to assist me. The saying the customer is always right went away when common sense went away. I work in customer service and have to deal with the public's demands, some bordering on ridiculous, on a daily basis. Maybe that is why I know what the service department at Toyota of Gastonia is doing and truly appreciate their efforts to keep me informed and my vehicle serviced properly. I'm not going to trip over dollars to save pennies. They are my local dealer and are convenient to where I live, making service more conevnient. If people would look for the good rather than thinking everyone were out to get over on them, they could appreciate what this dealership offers too. I have found those who think everyone is out to get over on them are usually the people who are trying to get over on everyone else. I will always use this dealership for service and when the time comes, purchase my vehicle from them too. Thanks guys, you do a great job and I appreciate you! More

These guys are a joke. I've tried to purchase several cars here only to take my business elsewhere. They aren't competitive on trade-in offers or purchase price. If you aren't the type of customer to off cars here only to take my business elsewhere. They aren't competitive on trade-in offers or purchase price. If you aren't the type of customer to offer instant gratification, they don't want to take the time to negotiate. They get offended easily when you tell them another dealer beat their offer hands down. Before I knew better, I even referred a friend there and NEVER received my $50 referral gift. What a scam. Buyer BEWARE!!! Go to Scott Clark or North Charlotte and stay away from this dealer. More

Had the oil changed and tires rotated on my Camry. When I got home I noticed a $2.00 charge for "Roadcare Assurance". I called the service manager and asked what this was. He stated it was roadside assista I got home I noticed a $2.00 charge for "Roadcare Assurance". I called the service manager and asked what this was. He stated it was roadside assistance. I did not ask for or want their Roadside Assurance. The service mgr said that it was included and everyone does it. I have read several other complaints about this dealership adding extra charges without the owners authorization. BEWARE of these deceptive practices. I will now go to another dealership for my vehicle maintanence. More