Toyota of Gladstone

Sales crew bent over backward to make sure we were happy. Carl Chestnut was our Sales person and he was very cordial, funny, and informative. After purchasing the car and driving off the lot, we discovered a Carl Chestnut was our Sales person and he was very cordial, funny, and informative. After purchasing the car and driving off the lot, we discovered a problem with the car and returned to the dealership. The service department told us that they would not be able to look at it until the next day and, depending on the problem, it may take until the day after that to get it fixed. That really irritated me, and I could tell that Carl was very irritated as well. I told Carl that it made us leery about anything else that might be wrong with the car. Carl went to management and they got a brand new identical car from a Beaverton dealership and had it delivered the next day so we wouldn't worry about the original car. Carl and the Customer Relations department really bent over backward to make sure that we were happy and satisfied. Problems like the one we encountered happen, but I was impressed at the lengths that the group went through to make us happy. More

Above and beyond expectations Sou Chao was very responsive and easy to work with. I appreciated the fact he came in on his day off to fit my schedule, and was very relaxed and hel Sou Chao was very responsive and easy to work with. I appreciated the fact he came in on his day off to fit my schedule, and was very relaxed and helpful throughout the process. More

Excellence in Service I had a great experience buying my first car at the dealership. I had an appointment with Carl, however he was busy with another appointment. I though I had a great experience buying my first car at the dealership. I had an appointment with Carl, however he was busy with another appointment. I thought I would have waited a long time till he got back. I appreciated the fact that Eric came along welcoming and showed me the car I came to see. Carl then followed up with me and said I was in good hands with Eric. We had a terrific time getting to know each other. After spending couple minutes talking about the car, we spend hours everything else that was going on in our lives. After the car showing, the paper work process went smoothly, got to meet more people in the team like John and Rodolfo. We all had a pleasant discussion, Rodolfo even introduce me to Khan the manager of the dealership. They exceeded my expectation, what is great is that I was not the only guy who was enjoying the experience, I saw a lot of smiles and laughter. Khan, I do not what you are teach your team but its working. Your whole team deserve a huge bonus. Your dealership should be the golden standard to others. More

Wade fish does a lot of work Great cars salesmen! Was gonna get a truck but could not that day will go back later. He helped me thru all my questions head on. Great cars salesmen! Was gonna get a truck but could not that day will go back later. He helped me thru all my questions head on. More

Friendly I have now purchased 2 cars here this year and I always feel welcome. They do very well with my blunt, no nonsense potty mouth. I have now purchased 2 cars here this year and I always feel welcome. They do very well with my blunt, no nonsense potty mouth. More

Best experience for first timer. Emileigh was super nice and very helpful. She helped me get the car I wanted and in the color I wanted. I'm so glad I came to Toyota of Gladstone. She Emileigh was super nice and very helpful. She helped me get the car I wanted and in the color I wanted. I'm so glad I came to Toyota of Gladstone. She walked me through all the features of the car and showed me how to use them as well. Its definitely a great experience for my first brand new car. Would love to work with her again in the future. More

Easy first time buying experience First time buying a truck. Came from out of town and had a few appointments that day but Ended up going with these guys. Denis was knowledgeable about First time buying a truck. Came from out of town and had a few appointments that day but Ended up going with these guys. Denis was knowledgeable about the truck and had a fun test drive. He and John worked with me on pricing and financing and made the whole process decently straightforward. More

Erik Kalik Erik was knowledgeable, helpful and persistent in calling, in a nice way. He found the car that was a great match for me. He was a good teacher, showi Erik was knowledgeable, helpful and persistent in calling, in a nice way. He found the car that was a great match for me. He was a good teacher, showing me how to understand the new features. More

smart im very happy with my car buyig experience. everyone was very helpful and knowlegeable. think my wife will be going there soon for her new car too.. im very happy with my car buyig experience. everyone was very helpful and knowlegeable. think my wife will be going there soon for her new car too.. More

A great away buying experience for a Prius! A lot better than I expected. I live in Eugene and didn't find availability at my local dealership so I expanded my search to more than half a dozen A lot better than I expected. I live in Eugene and didn't find availability at my local dealership so I expanded my search to more than half a dozen dealerships. I was ready to buy and my salesperson was very helpful in finding what I needed. I hope the dealership promotes him so he can teach other salespeople how to sell like he does. I did not need to be sold on my car, my mother had purchased two of them previously. Because of the Toyota rebate there was no negotiation so the process was greatly simplified. Their price was in line with other dealers so I felt satisfied with what I paid. The dealer was straight up about the process and even picked me up from the Amtrak station when I came to pick up the car, and I didn't even give them notice of that, they're flexible and accommodating. I would purchase from them again and recommend that anyone who is considering a Toyota purchase from them. More