Toyota of Gladstone

Sales and Service Department Excellent/Financing Sucks Your sales crew were very good. Mallory Zepeda was outstanding. She was helpful and knowledgeable. The rest of your sales team were good too. They Your sales crew were very good. Mallory Zepeda was outstanding. She was helpful and knowledgeable. The rest of your sales team were good too. They were of course trying to make a deal, but listened and respected the decisions we - my son and law and I - made. I felt good with the final deal. At that point my son in law left, since there was just signing left to do. Things went downhill quickly from there. I got my zip code wrong on my paperwork, and Vic the finance person sent Mallory to let me know it was wrong. She was sweet about it. She knew I was nervous making such a big purchase. But Vic kept bringing it up and left me feeling stupid. I went to finance thinking the negotiating was over and I was signing paperwork and instead was confronted by a pushy salesman who wouldn't take no for an answer. After a long time of listening to him, I was so stressed out that I just purchased what he wanted me to. I told him that I probably wouldn't keep all the things he added, and I didn't. Which meant I had to drive all the way from Salem to Gladstone the next day to resign the paperwork. The finance person that assisted with the new paperwork was fine to work with, but Vic ruined the entire experience for me. I give Mallory Zepeda a 5 star rating, the rest of the sales team a 4 star rating, and Vic a 1 star. He is awful. More

Terrific Customer Service In late July, my wife and I returned our leased Sienna and purchased a 2013 BMW X5. It was known to have a defective hatch control, so a few days late In late July, my wife and I returned our leased Sienna and purchased a 2013 BMW X5. It was known to have a defective hatch control, so a few days later, was taken to service for repair. Gladstone Toyota supplied a rental for us during the time of repair. Unfortunately, repair took longer than anticipated so when we were informed that it was ready for pickup, we were out of town fulfilling an obligation made a year ago. We then received the message that because our car was ready, the dealership will no longer cover the rental. This really upset us because others were depending on us to chaperone a group of youths, so we couldn’t just leave to get our car! We then spoke to Mr. Joe Chambers, who without any debate whatsoever, assured us that the dealership will cover the rental totally. When we returned to town, we proceeded to Gladstone Toyota to pickup our car, and true to Mr. Chambers word, there was no rental charge or argument. Now, here’s where it gets interesting! While I was getting the paperwork and keys, my wife spotted a used Highlander in the lot. It was not present when we bought the BMW, and it was just the vehicle we were initially looking for! We spoke to Mr. Denis Russu (who we worked with on our initial purchase) and he said as crazy as it sounds, he’ll see what could be done to get us into the Highlander! Ultimately, through the generous dealings by Ms. Angel Grose and Mr. Dolf Nuno (both of whom we worked with on the initial purchase) we were happily driving out with the Highlander! Those four people, Mr. Russu, Ms. Grose, Mr. Nuno and Mr. Chambers, turned a potentially unpleasant experience into one that I will forever remember as terrifically positive! We cannot say enough about those folks with whom we were blessed to have met. Gladstone Toyota should be very proud of them and be thankful to have them as employees! More

Love my new corolla! I really appreciate all the help from Sou and Emileigh, they were great throughout the whole process. I had a few bumps along the way with my bank but I really appreciate all the help from Sou and Emileigh, they were great throughout the whole process. I had a few bumps along the way with my bank but they made everything happen for me to leave with my brand new car! Thank you so much, I will definitely be referring any friends looking for a new car! More

The process couldn’t have been made easier! Ever since I was young I’ve dreamed of owning a 4Runner. When we started our search recently we became very picky, and knew exactly what we wanted. Af Ever since I was young I’ve dreamed of owning a 4Runner. When we started our search recently we became very picky, and knew exactly what we wanted. After working with 2 dealers and 2 more over the phone, I sent an offer online and received a call back from Emileigh within minutes. I told her what I wanted and and within 24 hours I drove home with my dream car!! It couldn’t have been made easier, the process was smooth-and definitely fun! Absolutely recommend her and the dealership to anyone out there!! Best in be business!!! More

Best experience buying a car ever. My salesman Eric K. was just great. He explained between the different models of the RAV4 and helped me pick out the one that was right for me. There My salesman Eric K. was just great. He explained between the different models of the RAV4 and helped me pick out the one that was right for me. There was no pressure to buy immediately either. The finance department spent time explaining things in a way I could understand. More

I bought a vehicle online. I purchased a 2018 Tundra through USAA online. I worked with Raeanne Barker from Gladstone Toyota and it was great! She helped me through the process, I purchased a 2018 Tundra through USAA online. I worked with Raeanne Barker from Gladstone Toyota and it was great! She helped me through the process, which was incredibly simple, and ensured that I was getting the correct incentives to get me the best price on a new truck. I could write a book on how great she is to work with, but to sum it up, she listens to her customer, she takes care of her customers, and she honest (something not often found at car dealerships). If I buy another Toyota, I will be giving Raeanne another call. More

Great experience My wife and I came to see a used vehicle. Had briefly spoken with Adam on the phone to ensure vehicle availability and set a time to come in and see t My wife and I came to see a used vehicle. Had briefly spoken with Adam on the phone to ensure vehicle availability and set a time to come in and see the car. When we arrived Adam was stilled tied up with a previous client so we were introduced to Kyle. Long story short Kyle took great care of us. Adam checked in once he was done with his other meet. Everyone we came in contact with did an excellent job and we drove home in our new(used) car. I hope to do this again the next time I am car shopping. More

Great Sales Team from Start to finish Eric was very helpful with low to no pressure sales. He was honest through the entirety of my visit. I will be back to buy my future vehicles. I al Eric was very helpful with low to no pressure sales. He was honest through the entirety of my visit. I will be back to buy my future vehicles. I also will highly recommend the sales team to others because of there no bs no pressure sales approach. More

Toyota of Gladstone Always excellent customer service, Denis helped me he way very helpful and put together all the cost for any of the cars I was looking at. It came dow Always excellent customer service, Denis helped me he way very helpful and put together all the cost for any of the cars I was looking at. It came down to the Toyota Corolla SE which I absolutely love. More

Amiable, responsive and informative. Emileigh was quick to reach out as soon as I initiated contact online, and communicated well with me in text. A model we discussed was no longer avai Emileigh was quick to reach out as soon as I initiated contact online, and communicated well with me in text. A model we discussed was no longer available, but she found a comparable one for me, which were already scarce. The process was easy enough. I had driven a considerable distance after work, and Emileigh ensured the progress didn’t falter so I could get back home at a reasonable time, in my new Highlander Hybrid. As my job is about satisfying customers’ needs as well, I noted Emileigh’s helpful and attentive manner. Anything less than great customer service always catches my attention, as I grew up in my parents’ neighborhood market, learning how to treat our customers right. More