Toyota of Gladstone - Service Center

Toyota 4Runner I am so extremely pleased with Eric, Brian, and Zach for helping me! I drove 2 hours to work with these men and it was worth every mile! They listened I am so extremely pleased with Eric, Brian, and Zach for helping me! I drove 2 hours to work with these men and it was worth every mile! They listened to my questions, answered everything, made me feel at home. I had my two children with me and they even played/watched over them while I looked over my vehicle. This is the type of customer service I love to see when walking into a car dealership, rather than someone just trying to sell me a car and make money. The person in charge of these men should be extremely proud of their employees at Toyota of Gladstone OR. More

Best ever service Gladstone dealership has very helpful staff. They accommodated my needs and made everything possible to meet them. They are very knowledgeable and res Gladstone dealership has very helpful staff. They accommodated my needs and made everything possible to meet them. They are very knowledgeable and respective. They even offer to deliver my new car at no coste. Thank you, you made that day. More

Best service department experience ever I have been taking our new 2018 4Runner and Camry Hybrid to the Toyota of Gladstone service department, to the purple team, and specifically Austin Ts I have been taking our new 2018 4Runner and Camry Hybrid to the Toyota of Gladstone service department, to the purple team, and specifically Austin Tsuruta. Austin and the Purple team have been fantastic, and Austin has gone out of his way to work on my concerns. He listens carefully and diligently works towards solutions. As a retired master technician, I understand how difficult it can be working with customers concerns and identifying the issues. He has been patient and capable of navigating the process with someone who has worked in the industry, and has been able to resolve the warranty issues, satisfy my worries and done so in a polite, concise way, and always welcomes me with a smile and a handshake. I have had mediocre service at other Toyota dealerships in the metro area, but have found a new Toyota service department that has earned my confidence and business. Austin and the Purple team are a great example of what a service department is meant to perform like. I will be seeing him for all our vehicles maintenance and repairs. Jon Molenkamp More

Outstanding! I unfortunately was involved in a head on collision that totaled my 2003 Toyota Tacoma. I survived! I purchased my first Toyota at Gladstone which is I unfortunately was involved in a head on collision that totaled my 2003 Toyota Tacoma. I survived! I purchased my first Toyota at Gladstone which is why I returned. I miss my 2003 Tacoma. But I love my new 2019 Tacoma Much more! Gladstone Toyota is the Best! Thank you Kristin DeMars. More

New truck Got a great deal on a 2017 Tacoma, traded in my 20111 Tacoma. Fair trade fair price for new vehicle. Treated with respect and honesty Got a great deal on a 2017 Tacoma, traded in my 20111 Tacoma. Fair trade fair price for new vehicle. Treated with respect and honesty More

Gladstone & Kristin make buying a car almost enjoyable! We all know the jokes about car dealers and dealerships. I purchased a 2017 Toyota iA in July 2017. It was the most pleasant car-buying experience I We all know the jokes about car dealers and dealerships. I purchased a 2017 Toyota iA in July 2017. It was the most pleasant car-buying experience I have had. Because I knew what make/model I wanted, I went online, and was connected with Kristin, who met me at the dealership, took me for a test drive, and then went out of her way to make sure that all the specifications and details I asked for were taken care of in a timely fashion. Finance was handled in a non-pressured, helpful fashion, and I was satisfied with even that part of the experience. Since last summer, I have gone in for routine service twice, and twice just to check tire pressure. Every time I have been met with outstanding, timely, and helpful service. Most recently, while I was waiting for my car, Kristin came up and we chatted. It had been a year, but she remembered who I was, what I had purchased, and was as pleasant when I wasn't her customer as she had been when I was. It is clear that Toyota of Gladstone takes pride in the vehicles they sell; from the nitrogen in the tires to the plastic shields over vulnerable parts of the finish, that attention is notable and much appreciated. I highly recommend Toyota of Gladstone. It is worth my time to commute there from Salem to experience such a high standard of customer care. If you are going through the online folks, do as for Kristin. She explains everything clearly, listens to answers, and follows through completely. More

Fast and easy. In and out 🤗 Kenny was great tryed to do anything to get me into a great car. All staff worked so hard to get me the best deal. Kenny was great tryed to do anything to get me into a great car. All staff worked so hard to get me the best deal. More

Great customer service We were getting ready to take our annual spring brake trip and needed our 4runner serviced before we left, with such short notice Kristin DeMars was a We were getting ready to take our annual spring brake trip and needed our 4runner serviced before we left, with such short notice Kristin DeMars was able to talk to the guys in the service department and get us in the very next day, we purchased our vehicle from Toyota of Gladstone a year ago and she has kept in touch to make sure everything is going well and getting the services we need long after the purchase,in my opinion it was not just a sale but how customer service should be , which is a rarity these days. Highly recommend purchasing from this guys, so stop by and see Kristin. More

Avalon Came to the Gladstone Toyota Dealership for service review to discover if any repairs are needed; made the appointment then went into the “CANDY” stor Came to the Gladstone Toyota Dealership for service review to discover if any repairs are needed; made the appointment then went into the “CANDY” store to look at the new cars. But with the friendly full service ended up buying a new Avalon. More

Very helpful. Handled the problem. Helped with a problem. Much appreciated. Without his help problem would not have been resolved. Kenny Khzam was very helpful. I would recommend him f Helped with a problem. Much appreciated. Without his help problem would not have been resolved. Kenny Khzam was very helpful. I would recommend him for your car needs More