Toyota of Gladstone - Service Center

When I was purchasing my 2010 Toyota 4Runner SR5, I scoured several dealerships in Oregon before completing my final negotiation with Toyota of Gladstone. At ToG, they really have their act together. F scoured several dealerships in Oregon before completing my final negotiation with Toyota of Gladstone. At ToG, they really have their act together. From sales to service, their focus is to ensure that the customer is happy with the process of buy and taking care of a car -- they're focused on making sure you leave happy. I've had my vehicle serviced at Toyota of Beaverton and at John and Phil's Toyota, but they just don't take care of you like they do at Gladstone. For instance, EVERY time I get my car serviced, I know that Aaron of the Gold Team is going to be taking care of me; EVERY time I bring my car in, Aaron takes me on a 360 examination of my car, noticing scratches and bumps I hadn't even noticed! One of the things I really appreciate about Aaron is that he takes his time to listen to my concerns and asks questions to ensure that he understands what his group needs to look at to address my concerns. I have several examples of this, but I'll just list a few here: (1) I installed after-market nerf bars shortly after purchasing my car. These nerf-bars required removal of fasteners which help connect the 4Runner body to the frame -- after I installed them, the car groaned each time I accelerated or stopped. I told Aaron about this and he said that his team would take a look. I get my car back a few hours later and the groaning is gone! He had his team had uninstall and reinstall the nerf bars as a complimentary service. Not only was he proactive in identifying and solving the solution, he had done this at no cost to me, even though I had created the problem. I felt very happy about this since it was my first interaction with the service department and they didn't try to charge me for every single thing they did that wasn't covered under warranty. +1 for customer loyalty. (2) Oil changes -- this is a transparency thing. I can always be sure that ToG uses the right oil and replaces my filters and gaskets as necessary. Every item (e.g., quart of oil, gasket, replaceable element) is documented in my service record (UNLIKE AT JOHN AND PHILS OR BEAVERTON TOYOTA!). (3) Bent antenna -- my radio antenna was bent to the side, probably after going through a car wash. Again, my fault for not removing my antenna or going to a touch-less car-wash. Aaron takes a look and says his team will take care of it. Car comes back, antenna straight. Tells me that they repaired it for free, even though, again, this was my fault. (4) Buzzing with the AC vents -- this has to do with the language of the report I received back. Nobody knows your car like you do. If there's a small creak or a faint buzzing when there's not supposed to be, you'll hear it. I sometimes hear a faint buzzing sound when the vent air is activated (when fan turned on, no AC). This only happens some of the time, and I wanted Aaron's team to investigate. They looked at it and couldn't reproduce the buzzing. They noted that they "could not verify [the buzzing sound] at this time." Instead of saying that I was going crazy or that I was just imagining it, they used language which made me feel more comfortable about the fact that although the service guys couldn't figure it out at this visit, they did not assume that they sound wasn't there. Every 5k miles, I get excited because I get to take my 4Runner to Toyota of Gladstone for it's interval service -- I see this as taking my 4Runner to its spa. I know that my 4Runner is in the best of hands at Toyota of Gladstone's service department. Having been to several of the larger Toyota service center/dealers here in Oregon, I have absolutely no reservations about driving 100 miles to and from Toyota of Gladstone for service appointments with Aaron. Aaron is polite, patient, and produces consistently excellent work. THANK YOU! More

Peggy is wonderful to work with. Excellent service on my 2007 Sequoia. Peggy is thorough and thoughtful, anticipating what needs my vehicle may have in the coming months. This is our second Toyota from th 2007 Sequoia. Peggy is thorough and thoughtful, anticipating what needs my vehicle may have in the coming months. This is our second Toyota from this dealership. I know that Toyota of Gladstone takes good care of my vehicle. More

I always get a friendly greeting and quick service. If anything is wrong with my car above and beyond my reason for bringing it in, I get a personal phone call and options. I enjoy taking my car to people anything is wrong with my car above and beyond my reason for bringing it in, I get a personal phone call and options. I enjoy taking my car to people I can trust. Since I started taking my car into Gladstone Toyota I have referred my family to them as well. More

I was traveling and had a check engine light come on. Aaron took me right in without an appointment. He had me back on the road in just over an hour. I was just thrilled. Sure wish my Toyota dealer wa Aaron took me right in without an appointment. He had me back on the road in just over an hour. I was just thrilled. Sure wish my Toyota dealer was as good. I never would have expected to get in and get out so fast. The writer Aaron was so friendly and just a pleasure to deal with. More

I have bought cars from this dealership and have come for service for many, many years. The service department is always proficient, punctual, honest and communicative. I have tried other Toyota service de service for many, many years. The service department is always proficient, punctual, honest and communicative. I have tried other Toyota service departments, and they do not even compare to Gladstone. Never will I go to another dealer... Kudos to all who make Toyota of Gladstone a great place! More

Best customer service. Jenny always responsive to my needs for service. Works around my schedule. Jenny is freindly and easy to talk to about concerns with my car. No concerns once repairs/service/maint needs for service. Works around my schedule. Jenny is freindly and easy to talk to about concerns with my car. No concerns once repairs/service/maint. completed. I know it was done by professionals who take pride in workmanship. Freindly people eager to chit-chat, making your time at the dealer enjoyable. Explanation of work performed, parts that were replaced, cost's associated with repairs. Price of repairs are reasonable. I have never felt I was being gouged. Cost is worth the service given. More

I am so impressed with the excellent service that I consistantly receive from Jenny. I am always treated like I am the most important customer of the day when I am there. I have many vehicles, 2 of consistantly receive from Jenny. I am always treated like I am the most important customer of the day when I am there. I have many vehicles, 2 of which are toyotas and Jenny is always willing to help to do whatever is necessary to make sure my needs are met. More

My 1986 Celica has enjoyed 25+ years of life due to the expert care that Jenny and her team have given my car. Recently Jenny gave me the dreaded news I knew would be coming one day, and that was the engin expert care that Jenny and her team have given my car. Recently Jenny gave me the dreaded news I knew would be coming one day, and that was the engine was drinking oil and the fix would be extensive and cost more than the car was now currently worth. She shared with me about the current specials the car dealership was offering. I had to think long and hard about it, but I knew she was right. So I started test driving new cars and ended up purchasing a new RAVA4. I want to thank Jenny and recognize her for being so candid with me. As a result I am a proud owner of another Toyota. More

It is very easy to get our car services at Gladstone It is very easy to get our car services at Gladstone Toyota. Jenny Rhodes is an excellent service person. She answers all our questions and alw It is very easy to get our car services at Gladstone Toyota. Jenny Rhodes is an excellent service person. She answers all our questions and always lets us know the best time to bring our car in for service. If our coupon is about to expire and they are out of appointments, Jenny will honor our coupon when we come in for the first available appointment. We have had very good care at Gladstone Toyota and I would recommend it to anyone wanting to purchase a Toyota or needing service on their Toyota. More

Great customer service and friendly staff. The service on my car was quick and hardly any wait time. Mr. Zumbucsh explained everything that was being done and took the time to make sure everything was taken my car was quick and hardly any wait time. Mr. Zumbucsh explained everything that was being done and took the time to make sure everything was taken care of. I would absolutely come back and refer this dealership to friends. More