Toyota of Goldsboro

I was there today for service 13 people in the waiting room everyone had a mask on not one employee in the company had one on why they don’t care about us oh it’s true it’s xxxx true room everyone had a mask on not one employee in the company had one on why they don’t care about us oh it’s true it’s xxxx true More

Horrible customer service! I can't speak for the Sales Department, but their Service Department is seriously lacking professionalism. I scheduled an appointment for an oil change at 2pm on a Friday; arri Department, but their Service Department is seriously lacking professionalism. I scheduled an appointment for an oil change at 2pm on a Friday; arrived at 1:50pm, left to run errands (I had someone pick me up). They called about an hour later indicating it was ready. However, I was in the next town over, so I asked if I could pick up the next day. When I arrived at 3pm the next day, Saturday, I was told they hadn't even started on my vehicle but they were getting ready to "jump right on it". Jump right on it? All I wanted was my oil changed and tires rotated (which they upsold the day before). They had my vehicle over 24 hours! When I complained, no one cared, EXCEPT Amanda (the Customer Relationship Manager). The Service Department's response was, "well when would you like to reschedule?" Ummm, no thanks. I already HAD an appointment scheduled that they completely ignored. My advice, take your time and money down the road to Greenville or Kinston. I've been to both dealerships and they are wonderful to work with; Goldsboro, not so much. Goldsboro indicated they work "working on improving" their customer service... well, keep on working on it because it definitely needs help. More

I had an appointment at 2:30 and still waiting at 4 for an oil change. No mask or gloves in sight and in and out of my car. an oil change. No mask or gloves in sight and in and out of my car. More

I've been coming here for 10 years and I have had nothing but great service. They are quick even if they get flooded with customers. Happy people forget to leave reviews but unhappy people are quick to revie but great service. They are quick even if they get flooded with customers. Happy people forget to leave reviews but unhappy people are quick to review, at least in my experience! More

Friendly and helpful Service Department. Wonderful Service Department., Fast and full of knowledge. Very respectful of my time. I recommend Toyota of Goldsboro. Awesome job guys. Thank you ve Wonderful Service Department., Fast and full of knowledge. Very respectful of my time. I recommend Toyota of Goldsboro. Awesome job guys. Thank you very much. More

Sold an unsafe car and lied about it! I am writing regarding my purchase of a 2015 Toyota Venza XLE on Saturday August 31st. I negotiated the terms of the sale and trade with Anthony Newel I am writing regarding my purchase of a 2015 Toyota Venza XLE on Saturday August 31st. I negotiated the terms of the sale and trade with Anthony Newell of Toyota of Goldsboro. On the day of the test drive and purchase, I dealt with Pete Corliss, sales person and Milford Mills, business manager. I noted that the brakes felt different than that of the pick-truck that I had been driving but attributed it to the difference of driving a truck vs a car. I had done my research and pursued the purchase of that car because of the history and low mileage. The car was sold to me and it was expressly stated that a pre-delivery and safety inspection was performed on the car. 1. I took a trip two days after the purchase. On the road, I noticed serious problems with stopping the vehicle and took it to a Toyota dealership in Marietta, GA where the front and rear brakes and rotors all needed to be replaced IMMEDIATELY because it was DANGEROUS to drive. I have attached the paperwork. Please note the brake condition on the multi-point inspection done on 9/3/19. 2. A few days later, mechanic at my place of employment walked by my car looked at the tires (this was completely unsolicited), came to find me in my office and told me that I needed to see a tire dealer immediately because my right rear tire looked unsafe. The tire dealer then told me that the rear passenger tire was DANGEROUS to drive on and a safety hazard because there was little to no tread, several puncture marks, the sidewall had been shredded, and it would not pass any safety inspection. Further, he noted that the front passenger tire had very low tread, was unevenly worn and that both needed replacement immediately. I have attached the invoice. Please note the tire dealer’s comment “at least two tires very dangerous” on 9/10/19. In less than two weeks, I spent $1422 on EMERGENCY REPAIRS to a vehicle that was sold to me as having had a “safety inspection” performed. I am deeply troubled by the fact that my life and the lives of my passengers were put at risk in a vehicle with BAD BRAKES and BAD TIRES. What could be more dangerous for a large car dealership to sell than a vehicle with no brakes and bad tires? I requested that the dealership reimburse me half the cost of the repairs-$700. Shame on me for being a “trusting consumer”. But really shame on Toyota of Goldsboro for advertising and selling a car as serviced and inspected that was not safe to drive. I was completely appalled by their lack of customer service. More

Complete disatisfaction Made numerous attempts to reach the salesperson and left several messages with absolutely no reply or return calls was going to purchase another vehic Made numerous attempts to reach the salesperson and left several messages with absolutely no reply or return calls was going to purchase another vehicle from them i bought a vehicle from them a year and a half ago was going to trade it in on a new camry after several failed attempts to rsach some one and no response i took my business else where that waz willing to take the time out of their day to sell me a vehicle More

Would not recommend buying from them Wouldn't recommend going to this dealer. The customer service was horrific. I do have to say my sales representative was extremely friendly and tried Wouldn't recommend going to this dealer. The customer service was horrific. I do have to say my sales representative was extremely friendly and tried to make the best of the situation however upon arriving I was told by the corporate loyal person to go inside to fill out some paperwork. Sat down with another corporate loyalty employee (loyalty group was on there that week) and answered questions and was told to sign. What am I signing for? If I didn't ask my credit would have been ran without me knowing. I didn't even test drive a car, see how much they would give me for mine, etc. I stopped that process real quick and said no I'm here to see what you can do first without pulling credit. Make a long story short I approved at 10AM and if they had one customer they were lucky. I had all my payoff information and the decision maker made the sales rep come back and have him call needless to say the numbers were exact. An extra step and wasted time. Finally went and test drove a car and they said they would be able to make it work since I was carrying over negative equity. Well I sat there for hours... no communication between sales office and sales rep. I had no idea what they were doing at this point. I kept asking what's the deal and and told just a few minutes they'll come out and you'll sign the paperwork. The sale rep had to fill out all the paperwork himself and said it was a new process. Well, customer experience wise, it is horrible. I could have printed off the same docs from home and had all that ready if I knew. It's now 1:30PM and I'm about to say forget it and leave. Make me wait around for whatever reason especially when they didn't have any customers. Finally I go and sign the paperwork and come to find out my address was entered wrong once I got home. I live out of town and now what? I experienced in the financial industry and this is unacceptable. I was also told I would receive an email saying I have been enrolled in all Toyota trial services and have yet to receive that. I'm highly disappointed and would never recommend anyone go to this dealership. Was interested in purchasing floor mats from them and was told they would get me to the parts department and failed to do so. So, I left without floor mats I was so disgusted. I went and purchased then from another Toyota dealership. More

Worse after sales experience ever! Still waiting for tags and registration more than a month after buying a car from Toyota of Goldsboro. Very bad Customer service very disappointing. C Still waiting for tags and registration more than a month after buying a car from Toyota of Goldsboro. Very bad Customer service very disappointing. Called and wrote, was promised a call that never came. More