Horrible customer service! I can't speak for the Sales Department, but their Service Department is seriously lacking professionalism. I scheduled an appointment for an oil change at 2pm on a Friday; arrived at 1:50pm, left to run errands (I had someone pick me up). They called about an hour later indicating it was ready. However, I was in the next town over, so I asked if I could pick up the next day. When I arrived at 3pm the next day, Saturday, I was told they hadn't even started on my vehicle but they were getting ready to "jump right on it". Jump right on it? All I wanted was my oil changed and tires rotated (which they upsold the day before). They had my vehicle over 24 hours! When I complained, no one cared, EXCEPT Amanda (the Customer Relationship Manager). The Service Department's response was, "well when would you like to reschedule?" Ummm, no thanks. I already HAD an appointment scheduled that they completely ignored. My advice, take your time and money down the road to Greenville or Kinston. I've been to both dealerships and they are wonderful to work with; Goldsboro, not so much. Goldsboro indicated they work "working on improving" their customer service... well, keep on working on it because it definitely needs help.