Toyota of Greenwich

oil change and inspection Have always been pleased with servicing my car here. Have been coming here for many years and I always ask to have Jay as my service advisor. He's v Have always been pleased with servicing my car here. Have been coming here for many years and I always ask to have Jay as my service advisor. He's very good at explaining what needs to be done. I like dealing with him. More

Impressive I arrived before opening hours, as I had to get to my landscape crew early. I was prepared to wait, but was checked in right away. I had 2 progres I arrived before opening hours, as I had to get to my landscape crew early. I was prepared to wait, but was checked in right away. I had 2 progress reports during the hour, and was out the door on time with a full explanation of work done, and future needs. Impressive! More

Service is reliable and the staff is great, especially Jay. We really trust Jay to be honest in informing us what needs repair immediately vs. what can be deferred. He is reliable and trustworthy. always a plea We really trust Jay to be honest in informing us what needs repair immediately vs. what can be deferred. He is reliable and trustworthy. always a pleasure to work with. More

Long wait Jay was very nice and efficient. I understand that service maintenances can take a while. However, when I arrived for my 9:15 appointment there were Jay was very nice and efficient. I understand that service maintenances can take a while. However, when I arrived for my 9:15 appointment there were approx. 6 cars simultaneously arriving. I'm sure it was a combination of tardiness, early arrivers, and overbooking. However, it resulted in me waiting 2 hours for a routine check up that has taken maximum of 45 minutes at other dealerships. Last week it took an hour and a half for our other car to be serviced, so perhaps it's a symptom of this location. The waiting room is comfortable enough, but the TV, moderately loudly playing the Today Show, was driving me a bit bonkers. Though of course, I could have left to go home and come back when the car was done. That is what I will be doing in future. More

FJ Cruiser service Keeping my 2008 FJ Cruiser running smoothly and happy Toyota of Greenwich always cares about my vehicle and me as a customer. They are professional, p Keeping my 2008 FJ Cruiser running smoothly and happy Toyota of Greenwich always cares about my vehicle and me as a customer. They are professional, polite and always keep the FJ operating like new! Thank you very much More

Excellent Today, when my Prius was in for its regularly scheduled service, Jay was particularly helpful. There had been a miscommunication....which was entirely Today, when my Prius was in for its regularly scheduled service, Jay was particularly helpful. There had been a miscommunication....which was entirely my fault....about when the car would be ready. Jay helped out and got the car ready as soon as possible. It was great customer service. More

Service completed efficiently and on time Julio pointed out a potential suspension problem and contacted the company holding the extended warranty. He also provided good advice on handling the Julio pointed out a potential suspension problem and contacted the company holding the extended warranty. He also provided good advice on handling the insurance company. More

Broken mirror I grazed a downed tree after a storm that had partially fallen across the road. The damage was a broken right side mirror. Julio and others tried to " I grazed a downed tree after a storm that had partially fallen across the road. The damage was a broken right side mirror. Julio and others tried to "fix it" but in the end I needed a new mirror. The Toyota cost of that part was unconscionable and when added to the labor it was a very expensive repair given the issue. But the dealership worked hard to do it for less and gave me a rapid service time so that I was not without the mirror any longer than necessary. More

As aways, an excellent report! From the willingness to fit me into their busy schedule, to the way everybody deals with me (and, I think, their other customers), I have nothing but From the willingness to fit me into their busy schedule, to the way everybody deals with me (and, I think, their other customers), I have nothing but good words for the whole team. My Corolla is nearing the end of its three-year lease, and it has been a pleasure throughout that time. Over the years, we have owned other Toyota models, and the experience has always been excellent More

Quick, Efficient, Friendly - great customer service Service was fabulous as always. Jay is quick, efficient, up-front and easy to work with. We have a 2013 Sequoia and 2015 Rav4...both purchased from Service was fabulous as always. Jay is quick, efficient, up-front and easy to work with. We have a 2013 Sequoia and 2015 Rav4...both purchased from this dealership. Love that we can always get in and out of there quickly at drop-off (where we were greeted immediately by a friendly gentleman), and when we picked the car back up in the afternoon. (Jay is the reason we bought a second car from this dealership.). Thank you!! More