Toyota of Hackensack

Although car options are good, the sales reps are a total miss. I get that we came 30 minutes before closing but unfortunately that was the only time we could make it due to work schedules & it was so obviou miss. I get that we came 30 minutes before closing but unfortunately that was the only time we could make it due to work schedules & it was so obvious that "David" was annoyed we got there so last minute...was literally rolling his eyes. Decided to give him another chance the next time we came back for the signing 3 hours before closing but we quickly realized that his attitude was just the same. Made the whole experience unpleasant. So much so that if I ever am in search of another Toyota vehicle I definitely will not be coming to this dealership again. More

Very friendly, well orchestrated service area from beginning to end. Everyone was helpful and the service individual I dealt with, Marissa Giordano, checked my entire vehicle records and provided seve beginning to end. Everyone was helpful and the service individual I dealt with, Marissa Giordano, checked my entire vehicle records and provided several options for me to decide my decision on maintenance. More

I’ve been going to Toyota of Hackensack for my car maintenance for a few years now, and every visit reminds me why I keep coming back. Their team is always fast, efficient, and incredibly professional maintenance for a few years now, and every visit reminds me why I keep coming back. Their team is always fast, efficient, and incredibly professional, and the entire dealership has a very welcoming, friendly atmosphere. It’s rare to find a service center where you feel genuinely taken care of, but that’s exactly what they provide. I especially want to highlight Marissa, who handles my paperwork each time. She is absolutely wonderful—organized, attentive, and always on top of every detail. She makes the whole process smooth from start to finish and consistently ensures that everything is explained clearly. You can tell she really cares about the customers and goes out of her way to make the experience stress-free. Thanks to her and the rest of the staff, they always do their best to get me in and out as quickly as possible without ever compromising quality. Whether it’s routine maintenance or unexpected service, I always leave confident that my car was in good hands. I highly recommend Toyota of Hackensack to anyone looking for trustworthy service and a dealership that truly values its customers. More

Quick courteous service. Excellent waiting area. Easy scheduling and notification. Clean workshop and service with a smile. Excellent waiting area. Easy scheduling and notification. Clean workshop and service with a smile. More

I felt not so kind of the person in charge. I felt not happy with the person in charge. I felt not happy with the person in charge. More

Quick professional and friendly Kat was responsive to my needs and even came out to the car to help me with a lighting problem. I already filled out a survey about two days ago, so please look into that. needs and even came out to the car to help me with a lighting problem. I already filled out a survey about two days ago, so please look into that. More

The service was great. I really appreciate all the help and hard work that Zach did to ensure my car was repaired properly. He is to be commended for his effort. I really appreciate all the help and hard work that Zach did to ensure my car was repaired properly. He is to be commended for his effort. More