Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Hackensack
Hackensack, NJ
4,004 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,004 reviews
August 26, 2022
The service was completed as promised. I am tired of having to complete a survey every time I buy something. Multiple texts are annoying. I am tired of having to complete a survey every time I buy something. Multiple texts are annoying. More
by DAVEYTHEK
Verified CustomerEmployees Worked With
Service was good.
August 25, 2022
The entire staff we interacted with was friendly, respectful of our needs and requests, and honest. Miriam was very clear on what was available, timelines, and cost, and Sam (Manager) was clear on wh respectful of our needs and requests, and honest. Miriam was very clear on what was available, timelines, and cost, and Sam (Manager) was clear on what they could offer. Overall, our best car-buying experience in 25 years! More
by Kristine.simmons
Employees Worked With
Sam (Manager) and finance (I apologize, I do not recall his name)., Miriam Shanken
August 25, 2022
Very good service good attention when we get there coffee room excellent I will recommend this place for people to come for service room excellent I will recommend this place for people to come for service More
by nando
Employees Worked With
August 25, 2022
Toyota of Hackensack provided a good service in reasonable time and conveniently schedule an appointment reasonable time and conveniently schedule an appointment More
by KTN1381
August 24, 2022
Poor communication from staff, slow to update you about the status of your car, and unrealistic wait times. I did not feel like a valued customer. the status of your car, and unrealistic wait times. I did not feel like a valued customer. More
by LAURIE BRUTUS
Employees Worked With
Other Employees :
Front desk person, not sure of her name. Was working the morning of 8/22
August 24, 2022
Very good professional service, knowledgeable and customer friendly staff. Delivered my car within the promised time. In my view, it is also beneficial to the company if the representatives enga customer friendly staff. Delivered my car within the promised time. In my view, it is also beneficial to the company if the representatives engage with customers humanely in addition to the serious business-focussed conversation. People usually appreciate and value the smile and friendly face of customer representatives. Besides, it costs nothing but ensures customers' loyalty. I see that with the sales team. The above is things that can add value. It is not a criticism of the team or their performance. Thank you. More
by Kbeyene
Employees Worked With
Alejandro Corpuz, Miriam Shanken
August 23, 2022
Was told no chance to get car service as no appointment was placed. I went online and got the appointment 20 minutes after and there was definitely chance to get the car service. Terrible customer service was placed. I went online and got the appointment 20 minutes after and there was definitely chance to get the car service. Terrible customer service More
by LUIS.RAPOZO
Employees Worked With
Don't remember the names
August 23, 2022
Very happy with the service and professionalism of the staff..Appreciate that we don’t have to wait for long hours for a staff member to assist us!! Like the prompt attention!! staff..Appreciate that we don’t have to wait for long hours for a staff member to assist us!! Like the prompt attention!! More
by SUZE.BRAR11
Employees Worked With
