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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
4,224 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 4,224 reviews

February 11, 2022

Been buying or leasing cars when Toyota of Hackensack was back in River Edge. Staff has always been helpful and courteous. Had the pleasure of working with Ana Mayers this time around with the new lease of More

by John
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2022 -

Toyota of Hackensack responded

Thank you for your feedback! We appreciate that you have been purchasing your vehicles with us since we were back in River Edge. Thank you for your business all these years! Enjoy your new RAV4!

February 10, 2022

Very professional and knowledgeable about the service they are providing. The dealership had an abundance of staff. More

by Rosetam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel-salesman
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Feb 11, 2022 -

Toyota of Hackensack responded

Thank you for your feedback Rose! Our staff is both professional & knowledgeable in both sales & service. Thank you for choosing us for your vehicle needs!

February 10, 2022

Very Nice and caring environment. Would definitely come here again for services. The service wasn’t that slow for a weekend. More

by JENLIZBETH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis
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Feb 11, 2022 -

Toyota of Hackensack responded

Thank you for your feedback! We always attempt to be respectful of our clients time. Thank you for your business! Thank you for servicing with us!

February 09, 2022

I’ve been taking my car for oil change and service for awhile now. My service representative have been very nice and helpful all the time. She cares about my concerns and try to give me the best service a More

by sharonray1262
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2022 -

Toyota of Hackensack responded

Thank your for your 5 Star review! We do our best to provide the best service possible to our clients. We appreciate your business! Thank you for choosing us for your servicing needs!

February 09, 2022

Very happy with all at this dealership from service to sales with excellence from everyone More

by HAQUE614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Radulic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with both service and sales was above your expectations!

February 09, 2022

Friendly, very accommodating, price is reasonable, knowledgeable, caring, quick, helpful, professional and made my repair easy More

by RAMBICARPET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 11, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the service department was both knowledgeable, helpful, and professional. We appreciate your business! Thank you for servicing with us!

February 09, 2022

I am always given superb service and honesty. Thank you for excellent customer service !!!! See u next time. More

by RENZO8767
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Loscalzo
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Feb 11, 2022 -

Toyota of Hackensack responded

Thank your 5 Star review! We are glad to hear that you are always provided top level service & honesty! Thank you for servicing with us! We appreciate your business!

February 09, 2022

Cedric Hopson told us to take our issue up with Toyota. AWEFUL! AWEFUL! AWFUL! DISAPPOINTED More

by Kab7clb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joe. Hunter and Cedric Hopson
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Feb 10, 2022 -

Toyota of Hackensack responded

Our understanding is that paint you claim that was put on your windshield by our service department, is actually chips in the glass from wear & tear. Wear & tear items such as the windshield are not covered by the service department free of charge. Customers are responsible for the replacement & or servicing of wear & tear items.

Feb 10, 2022 -

Kab7clb responded

Well that's funny because those "chips"were not there when i dropped my car off or the scrapes going up and down from your service department taking the paint off with a razor blade. How about you take a ride with me and see it when the sun hits the windshield its terrible and it certainly not wear and tear but thats a good excuse that you can use. Im going higher and will keep going till it gets fixed. Have a great day.

Feb 10, 2022 -

Kab7clb responded

Well that's funny because those "chips"were not there when i dropped my car off or the scrapes going up and down from your service department taking the paint off with a razor blade. How about you take a ride with me and see it when the sun hits the windshield its terrible and it certainly not wear and tear but thats a good excuse that you can use. Im going higher and will keep going till it gets fixed. Have a great day.

February 09, 2022

U was very good to me u will see me back agane up there enytime More

by Hiltonbenoit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Green
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Feb 11, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! Mary is one of our senior Internet Representatives! She will appreciate your feedback!

February 09, 2022

The Best Service Team ever. Service Manager is always accommodating and helpful. Very friendly at all times. Work needed is always explained. More

by ELISONI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cedric
Report | Print
Feb 11, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service experience was above & beyond your expectation! Thank you for your business!

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