Toyota of Hackensack

Unfortunately this was my worst customer service experience yet. I've had mediocre service at this location before but I try to stay with a dealership service center in general. Appointments are uni experience yet. I've had mediocre service at this location before but I try to stay with a dealership service center in general. Appointments are unimportant as you will still wait 2+ hours for a simple oil change. I was rushed out the door (granted it was closing time) without any explanation or review of what services were completed/not completed. Very little to no attention to customer service at this location. More

Great people to deal with friendly and helpful. Made my car buying experience quick and easy. I would definitely go back and would also highly recommend to friends car buying experience quick and easy. I would definitely go back and would also highly recommend to friends More

Everyone was very nice and we were in and out quickly when we were picking up our new Toyota Tacoma. Especially impressed by the great deal and the fact that service is covered for the first 25,000 miles when we were picking up our new Toyota Tacoma. Especially impressed by the great deal and the fact that service is covered for the first 25,000 miles, as far as oil changes and tire rotations. That is service! More

I have been a customer at this dealership for close to thirty-five years. I have found them to be friendly, courteous and willing to work with the customer. Ana has been my salesperson for my last two v thirty-five years. I have found them to be friendly, courteous and willing to work with the customer. Ana has been my salesperson for my last two vehicles. Quickly responds to questions, has answers that make sense, and presents herself in a very positive professional manner. More

They were very efficient helpful and left in a good time with the exception of a little delay . I will recommend the dealership to my friends with the exception of a little delay . I will recommend the dealership to my friends More

Brakes- i was told the estimated cost after multipoint inspection , two days, after when i decide to do it , the cost was way too high and they found more stuff that were "damage" i never saw the damage p inspection , two days, after when i decide to do it , the cost was way too high and they found more stuff that were "damage" i never saw the damage parts or never know the warranty of the parts replace if they were new . I feel ripoff. More

The reason I would recommend the dealership is because I did get the deal I would have expected on my car. Much of the negotiation was does on the internet and over the phone. There was little haggling to did get the deal I would have expected on my car. Much of the negotiation was does on the internet and over the phone. There was little haggling to get the numbers where I thought they were reasonable. The negative issue was that the car was not at the dealership as expected; it was stuck at the port only a few mile away. The sales person assured me that it would be delivered shortly a couple of times when I asked when in fact it took over a month. She should have been straight with me. When we talked to the manager to get a firm date and time he also was vague. I was under lease with an other Toyota and I did not want to pay another lease payment and have the car delivered the next week and effectively lose my payment (or part of) when turning my other car in. The manager put in writing that the payment on the old lease would be deducted from the down payment of the new lease. The new car was delivered a day after I paid the lease on the old car. The manager gave me a hard time about deducting the lease payment on the new lease. He finally gave in but then Toyota charged me for damage to the car that never was there. They were dishonest. I had any damage to the car repaired only a few months earlier and the body was flawless. I am sorry that I did not review the old car with them in person and gotten an assessment in writing. Beware and be tough when working with these people. More

Very good quality and timely services. Very much appreciated. The service provided from sales counter to the regular inspection and scheduled services is much to the level required. appreciated. The service provided from sales counter to the regular inspection and scheduled services is much to the level required. More

Excellent customer service. Everyone is very nice and helpful, from the moment you schedule an appointment to picking up your car when it’s ready. helpful, from the moment you schedule an appointment to picking up your car when it’s ready. More

Mr. Louis Gallo was very courteous and tentative. Also the front desk was very pleasant. It's just a little too long to pick up the car after the service. the front desk was very pleasant. It's just a little too long to pick up the car after the service. More