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Toyota of Hackensack

Hackensack, NJ

4.5
4,166 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 4,166 reviews

February 23, 2020

Fantastic service Give Olga a Raise for helping us out with an emergency stop in for a tire that was damaged by a road hazard. Olga Granda is the best. More

by Jimmy Blue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olga Granda
Feb 25, 2020 -

Toyota of Hackensack responded

Hi Jimmy! Thank you for taking the time to leave us a review! We are glad to hear that Olga was able to help out in a emergency situation with your tire! She really is the best! Thank you for again!

February 23, 2020

Excellent , , takes time to fully explained the process, friendly, pleasant & respectful. I would commend him for his performance & recommend Toyota of Hackensack with 5star rating. More

by marlon d.
Recommend Dealer
Yes
Employees Worked With
Alejandro Corpuz
Feb 25, 2020 -

Toyota of Hackensack responded

Hi Marlon! Thank you for taking the time to leave us a 5 Star review! We are glad to hear that Alex was friendly, pleasant, & explained the purchasing process with you. Thank you for your recommendation and your business! Enjoy your new purchase!

February 23, 2020

Very good service!! This was my second-time visit TOH in Very good service!! This was my second-time visit TOH in NJ. The first time my car remote was out of battery and the team took care of it. This time More

by QUEENIEZHENG3
Recommend Dealer
Yes
Employees Worked With
Joe H, Peter Maritinez
Feb 25, 2020 -

Toyota of Hackensack responded

Thank you for taking the time to leave us a review! Thank you for pointing out some of the things we can improve upon. As a customer, you always have the right to say no. If you have a concern, you certainly have a right to voice i even if the vehicle is checked into service. Communication is often a two way road, so the more vocal you are the more responsive we can be. In regards to wait times, our aim is to have a customer out of service as soon as possible. That often depends on how busy the service department is. Unfortunately, when the service department is busy wait times often are longer than normal. We certainly do appreciate your patience in waiting.

February 23, 2020

Bill Coll is the best to deal with!!! He works with you without having that pushy dealership mentally. Highly recommend calling Bill, he will definitely work with you and put you in the vehicle that best f More

by SULLYS1021
Recommend Dealer
Yes
Employees Worked With
Bill Coll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2020 -

Toyota of Hackensack responded

Thank you for taking the time to leave us a 5 Star review! We are glad to hear that your experience with Bill Coll was far and away above your expectations! Thank you for your business! Enjoy your new purchase!

February 23, 2020

I felt very comfortable everyone was courteous and knowledgeable they explained to me everything about the pick up Iwas leading they were able to meet my needs and I never felt that I was being hus More

by DOMENICKTOMBA
Recommend Dealer
Yes
Employees Worked With
Tony Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2020 -

Toyota of Hackensack responded

Hi Domenick! Thank you for leaving us a 5 Star review! We understand that sometimes the leasing process can be difficult to navigate and we make a concerted effort to make the process as transparent as possible. Paul is one of senior associates and does a exceptional job a providing transparency! Thank you for your business! Enjoy your new purchase!

February 23, 2020

Best service My experience at Toyota has always been excellent....from the time I walk in to the time I leave. Everyone is courteous, polite and they do good work More

by LYNNGIA53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Olga Grande
Feb 25, 2020 -

Toyota of Hackensack responded

Thank you so much for taking the time to leave us a 5 Star review! We make a concerted effort to provide the best customer experience possible! We appreciate that you allowed us to be your dealer of choice! Thank you for your business! Enjoy your new purchase!

February 22, 2020

I bough my Toyota rav 4 , 2017 . Two weeks ago . I star to have brake problems since Monday 17 , tomorrow is going to be my 5 times bring the car to fix , solve the problem . In 1 week , this is ridiculous More

by Manizalita04
Recommend Dealer
No
Employees Worked With
Services , to bad , and I want you solve my problem . How must cost 2 stupid brake pads , stop treat me as a child ,
February 22, 2020

My experience with Toyota dealership has always been extremely professional and superbly outstanding. As you enter the vicinity you're greeted with a warm welcome and the courtesy continues to the very More

by CHALLACE
Recommend Dealer
Yes
Employees Worked With
Cedric and the entire service department. , Miriam Shanken
Feb 22, 2020 -

Toyota of Hackensack responded

Hi Challace! Thank you for taking the time to leave us a 5 Star review! We are glad to hear that your experience here was outstanding! We appreciate your patronage! Thank you again!

February 22, 2020

Always the best service. Cedric is phenomenal. I trust with both my cars for many years. I never worry that my cars are not getting the best care. More

by ADRIENNE.J.KELLY
Recommend Dealer
Yes
Employees Worked With
Cedric
Feb 25, 2020 -

Toyota of Hackensack responded

Hi Adrienne! Thank you for leaving us a 5 Star review! Cedric is definitely phenomenal and one of our most requested service personnel. Thank you for trusting us with your servicing needs! We appreciate your business!

February 22, 2020

Thank you to Juan and Mario. Always a great experience. They lookout for customer and not the money. This is my first time purchasing here as I am from Philadelphia but my fiance purchased plenty from them More

by misty0517
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan
Feb 22, 2020 -

Toyota of Hackensack responded

Hi Misty! Thank you for your 5 star review! We really appreciate that you traveled all the way from the Philadelphia area to make your purchase with us. The fact that fiancee recommended us, is the greatest endorsement a dealership could ask for! Thank you for your business! Enjoy your new purchase!

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