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Toyota of Hackensack

Hackensack, NJ

4.5
4,069 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 4,069 reviews

June 16, 2018

New car purchase Selected a vehicle online with a purchase price offer worked with Johnston who helped us get the car close to my offer. Got a great trade in value too More

by TomWomg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Green, Dennis Donayre
Jun 16, 2018 -

Toyota of Hackensack responded

Thank you for your kind review! We appreciate that considered us in making another vehicle purchase with us!

June 16, 2018

Great service Mellie and Dennis were a pleasure to work with. They were very patient in explaining everything to me, I was very happy with everything, from the pri More

by Anne B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mellie Dixon, Dennis Donayre
Jun 19, 2018 -

Toyota of Hackensack responded

We are enjoyed that you enjoyed your purchase experience with Mellie and Dennis! I will pass along your review to them. Enjoy your vehicle purchase!

June 16, 2018

Great placed to buy a car. This was my first time buying a car and I have to say this was easier than I expected. People that work there are very nice and very helpful. There ar More

by richymx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2018 -

Toyota of Hackensack responded

Purchasing your first vehicle can be stressful. We make every effort to make the purchasing process as easy as possible. I will pass along your kind review to Ana!

June 15, 2018

Exceptional, Caring, Trusting, Courteous, Knowledgeable, I have always been a loyal customer to the Toyota brand. I started with a 1989 Camry, 1994 Camry, 2002 Camry and now my most recent purchased a 20 More

by LeslieW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim L and Steve Rosen, Dennis Donayre
Jun 15, 2018 -

Toyota of Hackensack responded

Thank you for your kind review! We appreciate that you a lifelong Toyota Camry buyer and that you allowed us a opportunity to sell you a 2018 Toyota Camry!

June 14, 2018

Best Service Ever I had a great experience with Ana!! She was informative, fast and efficient!!! She even kept my daughter entertained while I test drove a couple of ca More

by Dashia Ashia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2018 -

Toyota of Hackensack responded

Ana is one of top salespeople. I will pass along her your kind review to her!

June 14, 2018

Dishonest This dealership doesn’t deserve any stars , after emails They agreed to match with the offer I have from mother Toyota dealar traveling from Westchest More

by Khalood
Recommend Dealer
No
Employees Worked With
June, Eddymer Diaz
Jun 14, 2018 -

Toyota of Hackensack responded

This is not only untrue but a complete fabrication on your part. You brought in a offer from 2 months ago from Westchester Toyota. Not only did they not deliver you the Avalon, they decided to refund your money and pass on the deal. You never had that deal there and continue to use that as a barometer for what you should buy the vehicle for. Incentives change over time and month to month. We never indicated to you that we would match the number provided by Westchester, just that we were one of the only remaining dealers that had a 2018 Toyota Avalon XLE available.

June 11, 2018

Quick and easy Ana had everything ready for us. Came in signed the papers & was on our way in a half hour. Was the best dealership experience todate. We told her More

by Ctschaadt13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2018 -

Toyota of Hackensack responded

Thank you for your business. Ana will be overjoyed to hear that you had a great experience with your vehicle purchase!

June 07, 2018

I will NEVER go anywhere else! This was the best car buying experience of my entire life! There was zero stress! Mario, the Sales Manager, was personal, professional and completely More

by paulag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Beisswenger
Jun 07, 2018 -

Toyota of Hackensack responded

Thank you for your kind review! I will definitely pass your review along to Paul and Mario!

June 04, 2018

Repeat customer Our salesman Walter Chacon was very helpful and interested in getting my husband and I a very good deal. He was sympathetic to our situation and reall More

by Romeo 10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Chacon, Dan Beisswenger
Jun 07, 2018 -

Toyota of Hackensack responded

Walter will be very happy to hear that you enjoyed your experience here with us! Unfortunately, the DMV website did crash on the day you arrived. We apologize for the inconvenience.

June 01, 2018

Lengthy busy, but worth it Bought my very first car here. People here were very helpful and worked with me for what i wanted. I left there very satisfied with the deal i got. More

by Shannonmartin365
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Alvarado, Dennis Donayre
Jun 09, 2018 -

Toyota of Hackensack responded

Congratulations on your first vehicle purchase! We are glad to hear that you were satisfied with the deal we were able to provide. Thank you for considering us

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