Toyota of Hackensack

Sales rep was excellent! He made me and my mother very comfortable at the dealership. Gave us a great deal and i would deff recommend customers to Toyota of hackensack comfortable at the dealership. Gave us a great deal and i would deff recommend customers to Toyota of hackensack More

I have been going here for years. The staff is friendly , prompt and considerate.. I do remember on a new lease I had an issue with one of the sales people who was supposed to take care of a fee. When I retu prompt and considerate.. I do remember on a new lease I had an issue with one of the sales people who was supposed to take care of a fee. When I returned the sales manager took care of it with no drama.. Great place More

I purchased Toyota Rav 4 from this Dealership. First of all they didnt gave me competative deal. But that should not be part of your decision. Well the experiance of puchasing the vehicle was WORST WORST W all they didnt gave me competative deal. But that should not be part of your decision. Well the experiance of puchasing the vehicle was WORST WORST WORST !!!! They have 3 buildings (New Cars/ Used cars / Certified Cars) I was looking for Certified Rav 4 with third row seat. So I went in the certified building. Well hardly anyone cares about you that you are looking for a CAR. I met to Sales man guy Rich. He showed me Toyota Rav 4 2011 with third row seat. Now when he took me to the car he wasnt explaining much to me. He was behaving as if I already have RAV 4 and I know everything about this CAR. I was asking each and other option/feature of the CAR. I saw the CAR and left that day as I wanted my friend to have look the CAR and decide if that is good one. Next time when I went there they were sure that I am interested in buying this car and no matter what but I will buy that TOYOTA CERTIFIED RAV 4 2011. They offered me $17K for that car having approx 21K miles on the car. Well we finally settled down on that figure and proceeded. The CARFAX report said that CAR has window etches but really there CAR didnt, so I asked them to do the windows etching before they hand over the CAR to me and dont change the price which they agreed on. But after I filled the credit check application to take loan from Toyota finance things started changing. The sales guy was trying to help me or selling me Auto Insurance from one of his Agent to get his commission. They didnt handed me the paper which had breakdown of the Quote which they offered me. Well then we moved to the finance dept where I was supposed to take loan. The sales guy said me hey dont sit here .. this place is only for new customers... my foot they just ran my credit check and took downpayment and am I a old customer. Then we entered in the Finance Manager's cabin. He was talking a lot and parallely asking us to sign all the papers. He wanted me to sign all the papers without looking at them. Finally that is what happened. He added GAP insurance on the sales deal paper almost around $800 which I never asked them. But again that guy might be getting commision out of it. Before leaving from the Manager's cabin I asked why did my total amount going beyond the deal amount which they offered. He said this is what was offered and if you want to talk then dont talk here go to the person who talked. I was feeling as if I am in xxxx... Then I went to the sales dept where I came to know he has added GAP insurance and also charged me for the windows etching which was already mentioned in the advertisement. After 2 weeks of brining car to me I realized that they exchanged the original battery with one of the garbage battery they might had. Mine car was just 2 yrs old as I brought Toyota RAV4 2011 in 2013 how could the CAR didnt start up. I was calling Toyota Road side assistance (Which comes with 1 yr warrenty with certified car) each time I wanted to start the car. I still suspect how they did 160 point verification (which is part of Toyota Certification) where the battery's life was over. Finally dear I would say that below are the points if you are still willing to purchase car from this location. 1. Have the offered deal paper or a copy with you till you take away CAR with you. 2. Show them but dont hand over the downpayment cheque to them till you take away CAR with you. 3. Ask for three set of keys - that is what you should get and everyone gives it. 4. Take your time.. to read each and every document before signing it. If you dont understand ask them 100 times but dont dont dont sign. (you are giving them money) they should increase staff if they have more customers. 5. Check the car from inside and outside .. take your time dont worry if the sales person doesnt stands with you while you are inspecting the car. Happy Hunting ... I would wish no one would be victim of this fraud dealership. I even suspect why there are two kinds of review here One very positive one very negative.... Its all upto you (I dont know if the positive one's are real buyer's or not) More

Customer service & just the over all process was a great experience. Mr. Almeida was very genuine & courteous ... Mr. Almeida & the finance manager Socrates were both very knowledgable & helpful worki great experience. Mr. Almeida was very genuine & courteous ... Mr. Almeida & the finance manager Socrates were both very knowledgable & helpful working around my budget which was not a problem. There was no pressure what so ever. I will definitely return to this dealership in the near future. I leased a 2014 Toyota Camary SE & it is an outstanding car. I LOVE it. Thank you Mr. Almeida.. More

My wife and I leased a 2011 Toyota Rav4. At the end of our lease period we returned the vehicle with 27,000 miles. 9,000 miles less than our lease agreement. This vehicle was returned in great shape. We r our lease period we returned the vehicle with 27,000 miles. 9,000 miles less than our lease agreement. This vehicle was returned in great shape. We received a letter from Toyota saying that we owe $2,200 in repairs to the vehicle. The invoice says that the roof needs to be replaced and painted? How do you replace a roof ? How can the roof have so much damage when it has roof rack , that was never used ? This was our second vehicle from this dealership. The first leased vehicle we returned had visible front damage to the FJ Cruiser, but because we were getting another vehicle from the dealership so nothing was ever mentioned about the damage. This time we didn't purchase another Toyota and we get slammed with this outrageous bill. The vehicle was not inspected when I brought it in. When we went to the dealership to speak to our sales person, coincidentally wasn't there. A manager spoke to us and he even agreed that the bill sounded ridiculous. We don't have anyone advocating for us. I was a the Customer Relations Manager at a different Toyota dealership and I never would have left a customer standing out in the cold like this. I am extremely dissatisfied by this entire situation and I vow to never purchase another Toyota ever again. More

Worked with Armando Morell to purchase a used Camry. The whole experience was very professional and transparent. Everyone from the finance guy to the service folks were very helpful and eager to ensure we whole experience was very professional and transparent. Everyone from the finance guy to the service folks were very helpful and eager to ensure we were satisfied and happy with our new purchase. I would definitely go back and make another purchase. More

I have shopped for a used toyota at dealerships throughout NJ. My last stop was at the Toyota of Hackensack. They were so unprofessional it was disgusting. They behaved as if they could care less w throughout NJ. My last stop was at the Toyota of Hackensack. They were so unprofessional it was disgusting. They behaved as if they could care less whether I wanted to buy a car or not, as if they were doing me a favor by just answering some of my questions. I dealt with Nico, who blew off a lot of my questions and behaved as if I was wasting his time. I never dealt with such a horrible sales person before. I fell in love with a used RAV4, but Nico didn't seem to care whether I bought it or not and refused to answer all of my questions about it. I ended up not getting the vehicle because of their attitude with me. That entire dealership sucks. There are 3 buildings that they want you to walk to (regardless of weather) in order to chase down a sales man. What happened to a sales man coming to you? Everyone that works there (even the secretary in the main building) has a "I don't care about anything" attitude. When you express your dislike for how they are behaving, rather than apologizing, they ignore you! I will never go back to the Toyota of Hackensack. I don't care if they are giving cars away for free. Those people really need to be trained on how to provide customer service. More

I recently bought a used vehicle from hackensack .i had the pleasure of dealing with a very respectfull and honest sales man by the name of Ron.it was one of the easiest ,stress free car purchase I've made the pleasure of dealing with a very respectfull and honest sales man by the name of Ron.it was one of the easiest ,stress free car purchase I've made.even after we left the lot .its now been three weeks and he still picks his phone up anytime I call regarding anything.i recommend Ron to anyone who is interested in a car purchase. Thanks Ron I appreciate all the work and respect u have showed us.Ron is one of the few people who still actually does his job and likes to help as much as he can. Thanks Ron,i would buy a car from there hands down and will recommend people to Ron at hackensack Toyota ...their was one more person who was also a pleasure to deal with his name was Steve Rosen .he finalized our loan docs.and had us out of there in minutes.so thanks Steve and good job More

This was the worst experience I ever had trying to buy a car and in this case, to buy 2 Camry's for cash with two Camrys to trade in. There was no professionalism at all and no customer care given. We spent car and in this case, to buy 2 Camry's for cash with two Camrys to trade in. There was no professionalism at all and no customer care given. We spent two hours in an unpleasant looking room. We had to return for an appraisal on one of our trade-ins and was passed over to a second salesman because the first one was too busy. The second salesman immediately asked us if we would buy the cars right now. I said hello and asked what the prices would be. He had no idea of the previous 2 hours discussions we had with Jim and we had to re-tell our story to him. There was no interest in me or my wife,,, just whether we were going to buy that day. They feel that Toyotas sell themselves and no customer courtesy or care is offered. When they gave us a price, they left out that there is a rebate from Toyota for $1,000 each car. WE had to remind them of it. They also never mentioned anything about the warranty and two years of free Toyota service for oil changes and tire rotation. You couldn't pay me to recommend this place to anyone. We went to Parkway Toyota in Englewood and bought both cars there because of fantastic courtesy, personal attention and price ( $700 less tha Hackensack). More

I questioned multiple times why a "clogged drain tube with debris" should not be covered under warranty. My car was only two years old and had less than 36,000 miles. They kept insisting that this w tube with debris" should not be covered under warranty. My car was only two years old and had less than 36,000 miles. They kept insisting that this was a maintenance item, which was not covered under the warranty that the debris was caused from an external factor. I stated that a different dealership says that it should be under warranty. An hour later, the other dealership provided me with a "TECHNICAL SERVICE BULLETIN" stating that all Scion Tc's from the year 2011-2013 exhibits a condition "where water is leaking from the HVAC system. This is caused by the HVAC drain tube becoming clogged with debris." Toyota of Hackensack ripped me off $117.70 for a job that took less than ten minutes to complete. SHAME ON YOU! A formal complaint to headquarters has been filed. I WILL NEVER GO HERE AGAIN! They just lost a loyal customer. More