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Toyota of Hackensack
Hackensack, NJ
3,999 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,999 reviews
October 06, 2011
I bought a used Rav4 from Hackensack Toyota about a year ago. The car has been wonderful. I cannot say the same about dealing with Hackensack Toyota. The people there do not seem rude, just completely in ago. The car has been wonderful. I cannot say the same about dealing with Hackensack Toyota. The people there do not seem rude, just completely incompetent. I was moving from the east coast to the west coast immediately after purchasing the vehicle. They assured there would be no problem with getting the appropriate plates and registration. This turned into a total nightmare. I arrived on the west coast being told they would be sent the plates by the DMV and they would then pass them on to me. This was in August. They dealership temp plates ran out in the end of Sept. I did not receive the legal plates until December! At one point the woman in NJ suggested I got to the NY DMV and get the plates myself. I explained to her, again, that I was in California. I wish this next part was a joke....She then asked me if NJ was a long way from California. Again, not rude, just unbelievably dumb. Finally all this got sorted out. Recently I moved back to the east coast and found a refund check from Hackensack Toyota had been sent to my old address. Why? Who knows?! I called them three times to get a new check made as the old one had expired. It took me a full month to get a real person on the phone. She assured me they would send the check out immediately. That was two months ago. So. The car has been wonderful. I will continue to drive Toyotas for many years. I will never, Never, NEVER recommend this dealership to anyone. More
by pizzadelivery
Employees Worked With
can't remember
August 27, 2011
VIP Honda Great dealership; service is always fast and VIP Honda Great dealership; service is always fast and very considerate. Eric works very hard to deliver really good customer service. The service VIP Honda Great dealership; service is always fast and very considerate. Eric works very hard to deliver really good customer service. The service department as a whole is very good and I appreciate that they are good about communicating with customers as they service the car with options as they move through the process. I have had service both routine and non-routine completed at this dealership and has always been very satisfied. They do a really good job and would certainly recommend VIP Honda to friends and family. More
by saad120
Employees Worked With
N/A
August 26, 2011
I was sold a part that turned out to be used and that cost me 40% more than what other dealers were charging...the part's department person basically shook his head to say I didn't know what part I neede cost me 40% more than what other dealers were charging...the part's department person basically shook his head to say I didn't know what part I needed and sold me the wrong part which caused my car to crash a few miles from the dealership..when I went back very irate they told me to call the police because they were going to have me arrested for yelling at them...OMG...I will never go back to them again More
by jjy2011
Employees Worked With
parts department
August 19, 2011
wow where should i start !!!!i bought a car there had the warrantee everything that i need you know to be on the safe side only to find out when i need it something to be fix on it that it wasent cover by th warrantee everything that i need you know to be on the safe side only to find out when i need it something to be fix on it that it wasent cover by the warrantee !!!!!!so i paid out of pocket!! so all this this time for something i cant used great..they never call you back even when you talk to a so call service manager!!!averall the so call dealer is a big joke More
by kespinal20
Employees Worked With
all of them just dont care they just suck
August 11, 2011
My experience at TOyota of Hackensack was first rate! I My experience at TOyota of Hackensack was first rate! I got the price I wanted on my new camry and when it came time for service they were great. T My experience at TOyota of Hackensack was first rate! I got the price I wanted on my new camry and when it came time for service they were great. The wait time was too long for me, so they gave me a loaner for the day. Could not have been happier with my new car and will use Hackensack for my next toyota!!! More
by jkjames
Employees Worked With
cant say
August 06, 2011
My wife and I had a great experience at the Toyota of Hackensack. We purchased a Prius in February and then a Tacoma in July. Both times we had professional service and a deal we could not refuse. Thanks Hackensack. We purchased a Prius in February and then a Tacoma in July. Both times we had professional service and a deal we could not refuse. Thanks to all at Toyota of Hackensack! More
by clarethael990
Employees Worked With
Jeffrey
August 04, 2011
On July 26, 2011, my daughter leased a new 2011 Toyota Tacoma from Toyota of Hackensack and I was a co signer. I am a Toyota owner and am very pleased with my car and the dealer from whom I made the purc Tacoma from Toyota of Hackensack and I was a co signer. I am a Toyota owner and am very pleased with my car and the dealer from whom I made the purchase. We only went to Toyota of Hackensack since they had the exact vehicle and color my daughted desired. My daughter test rode the vehicle on the streets of Hackensack and did not have the opportunity to test ride it on the highway. We took delivery of the vehicle on the same day; however, the delivery was delayed as the dealer had to fix a defective front seat. Prior to delivery the sales rep Jimmy D requested we give them positive ratings on any Toyota survey and this request was also reinforced by the finance manager. On our ride home on route 80, the car began to "Shimmy" as it hit 60 mph. You could feel it in the ride and in the steering wheel. the following morning, we reported it to the sales rep who said he would arrange for a service visit to immediately correct. Because both my daughter and I work, the visit was set for first hing Saturday morning July 31 with assurances from the sales rep we would be taken care of as soon as we arrived and the vehicle would be given top priority since it was a new purchase. When we arrived, no one expected us and we were told it would be 4 hours before the vehicle could be inspected. Since we had other appointments, we had to leave for another date. Contact was made with the sales rep who apologized for the mixup and another appointment set for Monday, August 4 with priority treatment. Again, my daughter arrived (I should also comment the round trip to this dealership is 50 miles) and she again was put off and no loaner was initially provided. finally that mixup was corrected and my daughter left with a loaner. She was advised the vehicle ws fixed and road tested and she returned to pick up the vehicle. On the ride home agaon the "shimmy" was still there at 60 MPH. No on had apparently rode tested. Again we went thru the problem with the sales rep who offered the now tiring apologies and another visit was scheduled for Tuesday August 2nd. this time i brought it in early in the morning with the understanding I needed a loaner and had to be at a n important meeting at 8:00 AM. I, too, experienced a mixup and a loaner vehicle was provided; however, they could not find the keys for the vehicle and i was delayed until they found them and was late for my meeting. The could not address the problem on the 2nd and they assured us it would be adressed by August 4. Jo0nathan, the service rep seemed sincerely interested in fixing the problem and the sales rep did not return any of my calls. My daughter was advised mid afternoon that the wheels wer balanced and weights added and this should be the fix required. Later she was advised that was not the answer and now they would inspect the tires. Jonathan got back to my daughter and stated the problem was with the front tire. The good news - they found the problem - the bad news they did not have a replacement tire. No good for delivery of the vehivle on August 3. As of August 4, we still await final news of rode testing and car delivery. With this organization, I am not sure that will happen. A person should not have to live with this kind of service with a brand new vehicle. when i did finayy catch up to the sales rep he hung up on me. I was only going to ask him for my tickets - You know the tickets for the circus they are running at Toyota of Hackensack. More
by James Black
Employees Worked With
Jimmy D, Jonathan
July 29, 2011
I visited the dealership in process of shopping for a car. I'd had Toyotas before & was familiar with them & satisfied with their quality. I'd already been to a Honda dealership to look, but had not test car. I'd had Toyotas before & was familiar with them & satisfied with their quality. I'd already been to a Honda dealership to look, but had not test driven anything. Paul showed me a # of cars, fitting what I wanted. He showed me a fully packed Camry, with very low mileage & in looking it over, there were some body defects: a side mirror that had been poorly repainted and protective material around wheels peeling off. When questioned, he replied: "What do you expect, it's a used car!" However, he did take care of all the body problems, replacing the protective stuff with some kind of metal and repainting the mirror, perfectly. I'd asked for a history on the car & did finally get a printed copy (the Honda dealer had offered it to me immediately). The history of the car was unclear and it had been bought at auction, which made me a little uncomfortable. I decided to check the dealership's ratings. This dealership had pretty terrible ratings in Service, Finance and Used Car sales! I myself had a not wonderful experience in the Service Dept. Paul Almeida was very helpful and went out of his way to make the sale, but I felt uncomfortable buying a used car from this dealership! I've bought a Honda Accord & my experience with that dealer has been first rate! More
by diane_schwarz
Employees Worked With
Paul Almeida
July 16, 2011
I walked in to purchase an new toyota yaris. The sales person was very nice and friendly. But the finance manager was a jerk! Because we got 0% financing on the car, he would not let us leave without purx person was very nice and friendly. But the finance manager was a jerk! Because we got 0% financing on the car, he would not let us leave without purxhasing other warranties even though we did not want them. And even though we declined them he still added them to my receipt. He is horrible and tried to scam us. Went back that same night after reviewing the paper work and was told by him that his job is to sell warranties and it has been added to my contract and he already got his commission on it. Very horrible to deal with. I had to call the 1800 number to complain and get it removed. They also never called me when my plates were ready. I had to shop up there a few times til I finally got them which was the day the temporary tag expired and demanded getting them that day. I went to parkway Toyota or englewood cliffs to renew my warranty and for service. A much better staff to deal with. More
by Jasmine1987
Employees Worked With
Don't remember
July 13, 2011
Dealt with an absolutely rude salesman who doesn't know the first thing about courtesy or how to talk to customers. Bill - you don't have a monopoly on Toyota vehicles nor are your deals so great that they the first thing about courtesy or how to talk to customers. Bill - you don't have a monopoly on Toyota vehicles nor are your deals so great that they are "non-negotiable". I'd urge you to stay away, there are better dealerships out there!! More
by jm247
Employees Worked With
Bill Eagle
