Toyota of Hackensack

Worst customer service. The guy was rude. He literally insulted us when we couldn't make a deal. First he said 0% interest rate. After some time came up with 1% interest rate. Also the pricing each time w insulted us when we couldn't make a deal. First he said 0% interest rate. After some time came up with 1% interest rate. Also the pricing each time was different. More

I forget the guy who did the closing on my car. He was curt and passive agreesive which I find insulting and fustrating. He asked if I wanted the extended warrantee which I refused. He said "Well thats no curt and passive agreesive which I find insulting and fustrating. He asked if I wanted the extended warrantee which I refused. He said "Well thats not the smartesr decision you've made today" What a jerk. Closed on my car and got a call from the dealer there was a problem with my contract. I went back in and they drew up a new one. I reviewed it and signed a new contract with monor changes. Got another call from the dealer that I had to sign yet another contract. I reluctently signed the THIRD contract and left the dealer. This time I reviewed the contract and they added the extended warrantee. $2,000.00 for a 48 month warantee. Not an additional 48,000 mile to the 36,000 mile warantee, but only an additional 12,000 mile coverage for $2,000.00. I called TOYOTA who quickly removed the additional $2,000.00 from what I owed on the car. Brought the car in for service for a sunroof rattle twice. Still not fixed. Have an issue with wheel and tire ballance. Still have a vibration at 80mph and above. Everytime I have this car serviced I get it back dirtier than when I drop it off. Test drive for sunroof rattle was performed on the back lot kicking up dust all over my car. Last service car returned to me with black grease on drivers door and seat. I will buy another Camry. Love the car with it's 4 cyl and 6 speed automatic. NO CVT for me! I don't think I'll spend my hard earned money at Toyota of Hackensack. More

Where do I begin. Liars and con-artists. Elizer Jimenez and Rasheed Brisco. They waste your time for hours, they promise you the world, than when you come to sign, you better read it good, becasue you wil and Rasheed Brisco. They waste your time for hours, they promise you the world, than when you come to sign, you better read it good, becasue you will come to find out it is all different and or they snuck thinkgs into the contract without you knowing. Never again! More

Looking for car and stopped there found a car, I asked for best price and replied thats the best price for someone who hasn't driven the car. Came back again car was in garage getting window fixed. Called for best price and replied thats the best price for someone who hasn't driven the car. Came back again car was in garage getting window fixed. Called back following week for test drive. I noticed that the car was in an accident, told the sales man and he said " let's look at the Car Fax" that in it's self is a joke. Wouldn't you know that the car fax said no accident. That's the third time that Car Fax was wrong out of ten cars that I looked at. I told him that the car was in an accident and i showed him the damage, but I guess that's when Car Fax works against you. It was incorrect yet they stuck to that story. The car was over price, I told them that the car was going for $ 2000 less everywhere, The manager's answer was " well when you leave someone else is going to take your place, but that's OK there are other car dealers also. Shame on them. I would have liked to talk to the actual owner and have him talk to me that way. Before my test drive the salesman must have called at least six times to make sure I would come for the test drive (William). That was a big waste of time. They thought I couldn't afford the car, but the truth is I didn't want to overpay for that or any car, I meen that's what book value meens. More