Toyota of Hackensack

I just wanted to say that the sales department at Toyota of Hackensack did a great job in helping me with my new Camry! I was able to get the car and color I wanted, options that make me happy and then the of Hackensack did a great job in helping me with my new Camry! I was able to get the car and color I wanted, options that make me happy and then the Finance guys helped with the price I could afford. Mike and Steve really went out of their way to make sure Iunderstood the contract and received the best rate I could! Thanks so much as I will be back when a new car is needed, although the reason I bought a toyota is that it will be in MANY years as I expect this Camry to last forever! More

I have had multiple issues with this dealer, I went to buy a car and thought I was having a great experience with a great salesman who was trying to help me out, told us we qualified for 2.9% financing on buy a car and thought I was having a great experience with a great salesman who was trying to help me out, told us we qualified for 2.9% financing on a use certified pre-owned car... told us what our price range was.. gave us a fantastic deal on our trade in.. what could go wrong? That was the wrong way to think.. Picking out the car was great! We were so happy we found something in our budget and we were getting a good deal on our trade in that WE DIDN'T EVEN NEGOTIATE THE PRICE ON THE CAR! Then we went to the finance department.. we waited forever (which is fine we all know buying a car takes time), when we finally got in, we were basically thrown papers and told not to read them and just sign (something we never do). Mike Finn (the finance manager) told us that we NEEDED the extended warranty (NO SIR), made me feel like if we didnt get it that our car was going to fall apart! He got so pushy at one point I looked at my husband and said "if he is so worried about this car we should probably skip it", he then backed off but called me stupid, at this point I had to remove myself from the situation and leave the finance office. My husband came back to get me for the final paperwork and since hte montly payments ended up being what Paul had said I thought nothing of it. The next day I started looking at the financial paperwork, none of it added up, I was confused. I then spent all day calling Toyota of Hackensack trying to get it resolved, I got a bunch of "I don't knows" "he's out of the office" etc. I finally got Mario (their head salesmanager) on the phone who got me back to Mike Finn... once again I was told I was basically dumb and couldnt add. I spend the next few days working and in my spare time trying to figure out the math.. maybe I was wrong.. but no.. I wasn't , if there is one thing I am good at it is numbers, I am a Civil Engineer and no one is going to screw me with number games. I decided to go into Toyota myself and have them explain it to my face. Best decision I made in the enire process at this location. When getting to Toyota we were told the Finance Manager was in a meeting and he would be out in 10 minutes.. so we waited, I refused to leave before this got resolved. We waited THREE HOURS to talk to him. During this time we went to find our salesman Paul Almedia who when we mentioned the finances to him about we were supposed to get the car for the price on the window and nothing added up looked EXTREMELY uncomfortable.. Another finance officer (Steve) looked at our papers and said "I really want to help you guys but I can't get this to add up, and he said the price outloud we were told we paid for the car.. That is when I knew someone had screwed us.. What had REALLY happened is we told Paul Almedia what we could afford to pay per month (MISTAKE NUMBER 1), they were having a weekend sale on the Corollas where everything was about 1k off, what he did was lead us into believe we were getting the price that was in big colorful numbers on the front of the car (which was 1k lower than sticker) and sent our stuff over to financing with the higher cost on our sheets which seems to be illegalAfter waiting 3 hours to talk to the Finance manager we didn't get so much as an "I'm sorry, we messed up". The issue was corrected and I was told they were going to send a check to Toyota Financial for the difference in price and taxes. WATCH OUT FOR THIS TACTIC, NEGOTIATE A PRICE OF THE VEHICLE NOT MONTHLY PAYMENTS... Lesson learned for me, but luckily I caught it within the week of buying the car... Hope this helps someone in the future not encounter what we did. More

We just bought our new car a few days ago and our visit at this dealer was so positive. The people were very approachable and friendly. Thanks to Joe, for doing a great job. We will definitely recommend h at this dealer was so positive. The people were very approachable and friendly. Thanks to Joe, for doing a great job. We will definitely recommend him to our friends and family!!! More

Came in looking for a Rav 4, not sure what to expect. Left with a 2012 that I love. Price was fantastic, salesman really helped and did not hassle me, and the finance guys got me through quick and easy. Left with a 2012 that I love. Price was fantastic, salesman really helped and did not hassle me, and the finance guys got me through quick and easy. I have toyota care, so no oil change bills for 2 years !!!! Thanks all, will be back whenever I am ready for another vehicle! More

Came in looking for a Rav 4, not sure what to expect. Left with a 2012 that I love. Price was fantastic, salesman really helped and did not hassle me, and the finance guys got me through quick and easy. Left with a 2012 that I love. Price was fantastic, salesman really helped and did not hassle me, and the finance guys got me through quick and easy. I have toyota care, so no oil change bills for 2 years !!!! Thanks all, will be back whenever I am ready for another vehicle! More

I bought my 3rd Camry from Toyota of Hackensack the other day and left as pleased as ever. I live near a Bigger dealer right off the highway, but will always travel to these guys, it is so worth it. They t day and left as pleased as ever. I live near a Bigger dealer right off the highway, but will always travel to these guys, it is so worth it. They treat you with respect, give a great price, and the finance department is great. This is the place that gets all by business, a sweet ride I can afford every month! More

I purchased by car at Toyota of Hackensack and continue to use them for service. Every time I drive in for service I am greeted by a polite attendant and directed inside to meeting with a service writer. to use them for service. Every time I drive in for service I am greeted by a polite attendant and directed inside to meeting with a service writer. I worked with Cedric during my last visit and he was very professional and courteous. I dropped my vehicle off and was given a ride to work. Cedric called with the technician recommendations which I chose to have completed. The price was very reasonable and Cedric called me when it was done. I highly recommend this dealer!! More

Bought a 2009 Camry from Toyota of Hackensack and loved the experience. Sam was very nice and straightforward, and the deal I got was the best on the internet. I could not be happier with the interest ra the experience. Sam was very nice and straightforward, and the deal I got was the best on the internet. I could not be happier with the interest rate also, 2.9%, and the certified coverage that was free. It was like getting a new car at a HUGE discount. Thanks guys, you have a customer for life that will tell all his friends! More

I have bought my first new car, a Beautiful Camry through toyota of Hackensack and I love it. Billy was great, worked well with me and gave me a price that I could work with in my budget. Mike Finn was al toyota of Hackensack and I love it. Billy was great, worked well with me and gave me a price that I could work with in my budget. Mike Finn was also very nice and walked me through my MANY questions as this was my first new car! Even though I live closer to another Toyota dealer, I will come to Hackensack for life! Thanks so much. More