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Toyota of Hackensack
Hackensack, NJ
4,075 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,075 reviews
September 20, 2007
I have been dealt with 4 different TOYOTA dealer services for 12 years and this one is the worst dealership ever I experienced. Price doesn't matter in this case because all dealership services are expensive for 12 years and this one is the worst dealership ever I experienced. Price doesn't matter in this case because all dealership services are expensive anyway, but the attitude of their will for assistnce is seriously terrible. They are not willing to listen to the customer's request at all, because they don't want to admit some of savvy customer knows what is problem and suggesting what to do. They just insist to diagnose by themself and turned out no results. There is already TSB available which everyone easily access through internet, so there is no reason for investigate. The service manager(Shawn Wittenberg) declined my service further just because I made a claim to TOYOTA Head Quoter in Calif. I feel they are not professional at all in this business. More
by Royal Toyota customer
Employees Worked With
Cedric Hopson
September 20, 2007
I have been dealt with 4 different TOYOTA dealer services for 12 years and this one is the worst I have ever experieced. The price doesn't matter because all dealer's service is expensive anyway, but the att for 12 years and this one is the worst I have ever experieced. The price doesn't matter because all dealer's service is expensive anyway, but the attitude of will for helping the customer's request is terrible. They are not willing to listen to the customer's request even some savvy customer knows what to do. They insist to diagnose first even there is TSB information available through internet. And, the once acknoledged TSB, but afterwhile, the service manager(Shawn Wittenberg) declined my service just because I made a claim to TOYOTA HQ in Calif. for this outrageous experience. It is a silly act of retaliation. I really feel this dealership is not professional at all. More
by Royal Toyota customer
Employees Worked With
Cedric Hopson
June 16, 2007
Despite using our AAA membership to guarantee a hassle and haggle free experience, we felt this dealer never gave us an honest answer. Dealer claimed Touring edition of Prius was not available, but sudden and haggle free experience, we felt this dealer never gave us an honest answer. Dealer claimed Touring edition of Prius was not available, but suddenly had a model in their lot two weeks later. Overall, we did not get the sense that the dealer was honest in their dealings with us, and we felt they were being less than honest in trying to scare us with estimates of how long getting the model we wanted would take. More
by sambagrrl07
June 16, 2007
Despite using our AAA membership to guarantee a hassle and haggle free experience, we felt this dealer never gave us an honest answer. Dealer claimed Touring edition of Prius was not available, but sudden and haggle free experience, we felt this dealer never gave us an honest answer. Dealer claimed Touring edition of Prius was not available, but suddenly had a model in their lot two weeks later. Overall, we did not get the sense that the dealer was honest in their dealings with us, and we felt they were being less than honest in trying to scare us with estimates of how long getting the model we wanted would take. More
by sambagrrl07
