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Toyota of Hackensack - Service Center

Hackensack, NJ

4.4
1,812 Reviews

1,812 Reviews of Toyota of Hackensack - Service Center

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May 19, 2025

Great customer service! !! Also, Joe is very attentive and good person. Always making sure that every customer comes out with a smile. More

by anagav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025

Great staffs, friendly and helpful service. They take the time to explain everything about your car. More

by Jeff Wofford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025

I thought I would have to change all the brake pads, but it turned out that the noise in the wheels was due to a bolt simply falling out. Thanks for fixing my car. More

by allat720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025

Everyone was very helpful and knowledgeable. My question was answered on the spot & I didn’t wait that long for service to be completed. More

by JIMMYK22002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025

Great and fast service. The service department told me the price to install my remote starter and didn't upsell me. Initially, I opted to have the remote starter be part of More

by MAB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025

very good service staff is amazing service was fast and clean,thank you for everything see you soon More

by jonivanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Radulic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Canlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime O'Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2025

Pleasant staff, neat and clean waiting area and showroom. Quick service and I was kept informed on vehicle repair. More

by KBOELSCHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susana Chiabo
April 28, 2025

They sold me a defective truck. They blamed rodent eating the wires. 1 yr later the the wiring went again and they blamed rodent eating the wires again. They promised me photos. More

by CENRIGHT19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
They know who helped me.
Apr 29, 2025 -

Toyota of Hackensack responded

Thank you for your feedback. Unfortunately, rats and squirrels chewing through wires is something we have seen over the years. Depending on where the vehicle is parked, rats and squirrels do tend to nest in vehicles since it is warmer inside. Perhaps if parking the vehicle in a slightly different location is possible, you might see less frequency of this happening? We did e-mail pictures of the wires to you on 4/9. Since multiple pictures were attached, we can only assume it went to spam? If there is an issue with the warning lights coming back on from any work we performed, we would be happy to address the issue. We stand 100% behind the work we provide our service customers.

April 27, 2025

Mario and Bill are the best. Felt so good being treated as a person and not as a customer. More

by APW10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Coll
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

The price was dubbed compared to other places. I checked the prices on firestone and are half price compared to Toyota More

by Agron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
3.0
This rating includes all reviews, with more weight given to recent reviews.
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