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Toyota of Hackensack - Service Center

Hackensack, NJ

4.3
1,827 Reviews
Call Service Center (201) 488-7777

1,827 Reviews of Toyota of Hackensack - Service Center

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March 29, 2022

Very good but I have to wait for along time and the door for the service was to hard to find More

by EMAN4472
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. Unfortunately depending on the amount of service customers on a given day, wait times can be longer than normal. The door for the service department has been in the same location for over 12 years. Is this your first time servicing with us? If we may make a request, please do not tag sales personnel with a review regarding service. Mario Puentes is our General Sales Manager. He does not work in the service department.

March 29, 2022

I bought a car from Toyota of Hackenseck in 2018, my experience so far is perfect. But today, one service advisor has acted very rudely, very rudely and I am very disappointed with her behavior. I t More

by Dinno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2022 -

Toyota of Hackensack responded

Sorry to hear your experience was less than perfect. Who did you deal with in the service department?

Apr 02, 2022 -

Dinno responded

I brought my car in for regular service, and the brake check light came on. Service advisor Marissa Giordano..

March 27, 2022

Military Friendly,second vehicle I’ve leased or purchased from TOYOTA OF HACKENSACK!!! Finance Dept. will work to hard to get you approved!!! Thank you all for a positive experience 🙏🏾🙏🏾❤️❤️ More

by KITOPACO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Loscalzo ??????????
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Mar 30, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are extremely grateful for all the men and women in the Armed Forces both past and present. Thank you for allowing us a second opportunity to be your dealer of choice. We appreciate your service and your business!

March 27, 2022

It is located at a convenient location. Very easy for me to get there. The service representatives are very friendly. More

by JORGERICARDO_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Gallo
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Mar 30, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. We are glad to hear that you found the location for our service department to be convenient and the service staff to be friendly during your visit. Thank you for choosing us for service! We appreciate your business!

March 27, 2022

The agent that. assisted was helpful enough. The interaction was very professional and straight forward. I was contacted via email for my future appointment. More

by RENANTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis
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Apr 02, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. We are glad to hear your interaction with our service department was both professional and transparent. We appreciate that you chose us for service! Thank you for your business!

March 25, 2022

Been dealing with Toyota of Hackensack for over 8 years. . always satisfied with services provided by them. More

by aymondo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana
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Mar 26, 2022 -

Toyota of Hackensack responded

Thank you for 5 Star review! We appreciate that you have allowed us to be your dealer of choice for your servicing needs for the last 8 years! We appreciate your business!

March 24, 2022

Any time I need a repair on my vehicle they accommodate me. They let me know what repairs are needed. More

by Morettag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
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Mar 26, 2022 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that your experience with our service department is always accommodating. Thank you for allowing us to service your vehicle! We appreciate your business!

March 23, 2022

Excellent service with friendly attitude and speedy appointment plus convenient hours of opening as well as days More

by Kj3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan
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Mar 24, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit with Susan was both friendly and speedy! We appreciate your business! Thank you for choosing us for service!

March 23, 2022

Excellent people and very nice service , my car good. Thank you , for service for person Toyota Hackensack. More

by emmy_rodri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susana
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Mar 26, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Susana in service provided excellent customer service in regards to your vehicle. Susana is one of most requested service advisors! Thank you for choosing us for service! We appreciate your business!

March 23, 2022

Service was prompt and people were knowledgeable. I will return for service here in the future. More

by jraew80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Mar 26, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was both prompt and informative! Thank you for choosing us for service! We appreciate your business!

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