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Pleasant, easy, and everyone was very helpful. Abby, our salesperson was terrific and she made the sale very easy and affordable to our needs. Abby, our salesperson was terrific and she made the sale very easy and affordable to our needs. More

by R.ORSO61 Verified Customer Verified Customer

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I was sold a lemon by Toyota of Hackensack. The car was also delivered late as well as dirty, with gum stuck in the driver handle, stains and with an old service sticker on it from a non-Toyota The car was also delivered late as well as dirty, with gum stuck in the driver handle, stains and with an old service sticker on it from a non-Toyota service center from the previous owner, all of which was promised to be taken care of at the time of purchase. I purchased the car and agreed to wait for delivery because they promised to detail and service the car. I have the pictures that I sent to the salesperson. I called several times and tried to obtain help. I was told several times someone would call me back. No one did. I literally had to call from my work number to get the original sales person to take my call. When I was finally connected to a sales manager, all I asked for was a diagnostic. He said he would get back to me, 3 months later, he never has. I took the car to a different service center and dealership that did a diagnostic and stated the transmission on the vehicle was completely shot, and Toyota would have seen the problem had they done a proper inspection. Cost to repair the transmission was over $9,000. In addition, I also just received notice of violations and fines accrued under the dealer tags when their staff drove it to deliver the car. When I did not get a response from Toyota Hackensack, I contacted Toyota Headquarters trying to go through the proper channels to resolve the issue before going through lemon lawyers. I must say that Headquarters has diligently tried to assist, and all their representatives have been kind and genuine in their efforts, but Toyota of Hackensack was also unresponsive to them as well. Toyota of Hackensack has dishonest practices and the staff I encountered after learning they sold me a lemon lacked integrity. As a Toyota customer for over 20 years, who believed in the integrity of the brand, I waited 4 months to submit my review, trusting that they would do the right thing. I am beyond shocked and disappointed. I would never recommend this dealership in Hackensack. The only thing they offered as a solution was to detail the car if I brought it back to Hackensack. I wouldn't trust them to service my car even on a detail that they both promised and owed me. I am not someone who writes negative reviews on business or staff, because I think about people's livelihoods. But in this case, I had to. I hope to prevent someone from experiencing the nightmare I have experienced with Toyota of Hackensack. They deserve zero stars. More

by STACEYMSW Verified Customer Verified Customer

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Great service and very helpful. Everything was smooth. Abby was great and I had everything taken care of at the time of pickup. Everything was smooth. Abby was great and I had everything taken care of at the time of pickup. More

by alejanjr23 Verified Customer Verified Customer

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Santiago Help me get the car I wanted, he got me the car with exactly everything I ask for with exactly everything I ask for More

by RAMONSITOS84 Verified Customer Verified Customer

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Very helpful team. The whole process was very quick. I would recommend it to all my friends. The whole process was very quick. I would recommend it to all my friends. More

by AFRIAS80 Verified Customer Verified Customer

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The dealership was a nice facility. When we first walked in and met the salesman I knew that we made the right choice. When we first walked in and met the salesman I knew that we made the right choice. More

by ANDREWJOHNGALLO Verified Customer Verified Customer

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Great Experience good customer service knowledgeable staff great facility excellent communication highly recommend this dealership staff great facility excellent communication highly recommend this dealership More

by NYBURNCTR4 Verified Customer Verified Customer

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Was the most pleasant experience. From the sales team to the manager, no upsells, no gimmics. Got what I wanted when I wanted it. From the sales team to the manager, no upsells, no gimmics. Got what I wanted when I wanted it. More

by CHRISTOPHERKUPIEC Verified Customer Verified Customer

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After limited, but poor, customer experience at another Toyota I happily recommend the Toyota in Hackensack. I worked with Abby and she was great. SHE was really the sell. Toyota I happily recommend the Toyota in Hackensack. I worked with Abby and she was great. SHE was really the sell. More

by beachcitykittie Verified Customer Verified Customer

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It really appreciate the help of salesperson and we will be able to another car someday be able to another car someday More

by Kenneth Verified Customer Verified Customer

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