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Toyota of Hackensack - Service Center

Hackensack, NJ

4.3
1,841 Reviews
Call Service Center (201) 488-7777

1,841 Reviews of Toyota of Hackensack - Service Center

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March 31, 2022

My overall experience at this dealership has declined over the years. Lack of loaner cars, pricing, and the overall disregard of the customers time isn't respected. More

by cfrankie3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe, one of the service advisor.
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March 31, 2022

I've been going there since I bought my car great place ,great people caring peopke More

by LOUISAHODEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
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March 29, 2022

Very good but I have to wait for along time and the door for the service was to hard to find More

by EMAN4472
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. Unfortunately depending on the amount of service customers on a given day, wait times can be longer than normal. The door for the service department has been in the same location for over 12 years. Is this your first time servicing with us? If we may make a request, please do not tag sales personnel with a review regarding service. Mario Puentes is our General Sales Manager. He does not work in the service department.

March 29, 2022

I bought a car from Toyota of Hackenseck in 2018, my experience so far is perfect. But today, one service advisor has acted very rudely, very rudely and I am very disappointed with her behavior. I t More

by Dinno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2022 -

Toyota of Hackensack responded

Sorry to hear your experience was less than perfect. Who did you deal with in the service department?

Apr 02, 2022 -

Dinno responded

I brought my car in for regular service, and the brake check light came on. Service advisor Marissa Giordano..

March 29, 2022

Thanks for the service it’s great You people to know what the need for this work Thanks again More

by Ggrajales2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your overall experience exceeded your expectations! Thank you for servicing with us! We appreciate your business!

March 29, 2022

Very good for service I’m love I will be back next time thank you so much More

by CINDY34
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jaime O'Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you love our service department! Thank you for choosing us for service! We appreciate your business!

March 27, 2022

Military Friendly,second vehicle I’ve leased or purchased from TOYOTA OF HACKENSACK!!! Finance Dept. will work to hard to get you approved!!! Thank you all for a positive experience 🙏🏾🙏🏾❤️❤️ More

by KITOPACO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Loscalzo ??????????
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Mar 30, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are extremely grateful for all the men and women in the Armed Forces both past and present. Thank you for allowing us a second opportunity to be your dealer of choice. We appreciate your service and your business!

March 27, 2022

It is located at a convenient location. Very easy for me to get there. The service representatives are very friendly. More

by JORGERICARDO_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Gallo
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Mar 30, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. We are glad to hear that you found the location for our service department to be convenient and the service staff to be friendly during your visit. Thank you for choosing us for service! We appreciate your business!

March 27, 2022

The agent that. assisted was helpful enough. The interaction was very professional and straight forward. I was contacted via email for my future appointment. More

by RENANTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis
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Apr 02, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. We are glad to hear your interaction with our service department was both professional and transparent. We appreciate that you chose us for service! Thank you for your business!

March 25, 2022

Been dealing with Toyota of Hackensack for over 8 years. . always satisfied with services provided by them. More

by aymondo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana
Report | Print
Mar 26, 2022 -

Toyota of Hackensack responded

Thank you for 5 Star review! We appreciate that you have allowed us to be your dealer of choice for your servicing needs for the last 8 years! We appreciate your business!

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