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Toyota of Hackensack - Service Center

Hackensack, NJ

4.3
1,841 Reviews

1,841 Reviews of Toyota of Hackensack - Service Center

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March 07, 2022

Fast service but overprice to replace serpentine belt and spark plugs IMHO. I know it's Toyota but c'mon. No coupons allowed. More

by Amaury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. Serpentine belt and spark plugs are not typical items we offer coupons on, but perhaps we will consider it for the future. Thank you for servicing with us!

March 06, 2022

Great service, the wait time was exactly what I was told. Employees are always nice. More

by NILSA_66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the wait time for the servicing of your vehicle was exactly what was discussed. Thank you for servicing with us! We appreciate your business!

March 06, 2022

They greeted me and took control right away without any confusion. They were orderly and polite. I didn't have to wait long to complete service. More

by MVMARCHI44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Villacres
Mar 08, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service with Paul Villacres was both orderly and respectful of your time. Thank you for servicing with us! We appreciate your business!

March 06, 2022

Please work on to reduce the-wait time, it took 2and half just for oil change and filter Change. Thanks More

by SNZAIDI999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul was great,
Mar 10, 2022 -

Toyota of Hackensack responded

Thank you for your feedback. We are always trying to be respectful of customers time depending on the amount of service customers present. We appreciate your patience and understanding. We shall endeavor to better the wait times in service. Thank you for your business!

March 06, 2022

Very welcoming and professional We were satisfied with the service N l l l ll More

by FERNAMPER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We appreciate that you chose us for service! Thank you for your business!

March 05, 2022

This is the only place I will take my car to- excellent service and honest people More

by MELISSAD4423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Repair service/maintenance
March 04, 2022

The service was fast and excellent. The Toyota of Hackensack is highly recommended to all friends and family More

by ABBEYZIGGY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime O'Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was expedient! Thank you for servicing with us! We appreciate your business!

March 04, 2022

I received a very satisfying service during my recent visit. Thank you very much. Keep up excellent service. Thank you. More

by DSETLIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Louissaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miriam Shanken
Mar 05, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you are satisfied with your recent service visit. We appreciate your business! Thank you for choosing us for service!

March 04, 2022

Toyota of Hackensack always provides excellent service. Their staff is friendly professional and they get the work done on time every time More

by FRANKCMAI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with our service department was professional and friendly. Thank you for your business!

March 03, 2022

It was my first time having my car serviced here and it was absolutely seamless. My car is also older and needed a little TLC. They kept me in the loop on all services and charges - and actually found a mi More

by JAMESMALBA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe H
Mar 05, 2022 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Joe H from our service department keep you updated throughout the service process and we were able to uncover a major issue that could have become much worse later on. We appreciate your business! Thank you for servicing with us!

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