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Toyota of Hackensack - Service Center

Hackensack, NJ

4.3
1,823 Reviews

1,823 Reviews of Toyota of Hackensack - Service Center

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February 16, 2021

The wait didn't take long. The maintenance people did a great job putting a new back bulb and windshield wipers. I recommend getting service here. More

by SANDRATAVAREZ_36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime O'Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that our service department did a great job at replacing your taillight and windshield wipers. We appreciate your recommendation. Thank you for your business!

February 16, 2021

Great job keep up the good work and be safe looking forward to be back soon to install new breake and tires and wiper system More

by G Wes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Park
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ana Mayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Green
Feb 18, 2021 -

Toyota of Hackensack responded

Thank you for your feedback! Not sure if your review is related to Sales or Service? We appreciate your patronage!

February 14, 2021

Very happy with all my service and repair needs. Complete staff is very attentive to all customer needs.....The best dealer by far...Thank You More

by lazaroalonso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Carella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramon Garcia
Feb 18, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you were happy with all the repair and service work we provided. We appreciate your business!

February 14, 2021

I was impressed by the number of people working to serve. Everybody seemed focused and professional. I liked the folks who kept coming around to provide updates on the work. Wait was long, though. More

by HARBORBUOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember her name, but she would update me during my visit
Feb 18, 2021 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that your experience was both professional and focused. We try to update our service clientele throughout the process as time allows. We understand that wait times are sometimes longer than clients prefer. However, we are firms believers that trying to get the job right should outweigh speed in regards to vehicle maintenance. We appreciate you business!

February 13, 2021

Great job and great service 👍. Best of the best. And zxand and and and and and cdand andbg. Vfdd yyggg tdss ghhf vg tggg Thanks More

by THESTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know
Feb 18, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear our service department did a great job! We appreciate your business!

February 12, 2021

I have always gotten my Toyotas here. For this servicing my car was picked up and returned with excellent communication both ways. There was not much mileage on the car, but servicing was thorough and the c More

by SNOOPELA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Gallo , Marjorie (picked up car)
Feb 18, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that our service department both picked up and delivered your vehicle back to you. We appreciate your business!

February 12, 2021

I was very pleased with the Service Center and the work that was done to the car. As always everything was explained to me completely and the car was serviced in a timely manner. More

by AZINK14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C Hopson
February 11, 2021

Great experience with the service department. Easy, quick drop off. Service was done in a timely manner. They even washed my vehicle. Very satisfied. Thanks More

by PATFIL63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe. Service advisor
Feb 12, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with our service department was easy, and done in a timely manner! We appreciate your business!

February 10, 2021

Took our car in for routine maintenance less than a week ago and there are now 5 ‘maintenance required’ notifications. We were better off before. More

by EMILY.LYNN.MORGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ELM
Feb 12, 2021 -

Toyota of Hackensack responded

Thank you for your feedback. There are multiple reasons why a maintenance required notification might appear. If you believe that the notification was spurred by something we did in service, were we allowed a opportunity to correct the issue before you left a review?

Feb 16, 2021 -

EMILY.LYNN.MORGAN responded

Hi - I believe the notifications might have been spurred by something that occurred accidentally during service. I am calling today or tomorrow to schedule another appointment. Unfortunately all of these issues happened while we were not in the proximity of a dealership so I had to pay out of pocket to see another mechanic to make sure that the car was safe to drive. If the issues can be resolved I am more than happy to change my review or take it down as I would never want to negatively impact business. Thank you for the response and I will be in touch!

February 10, 2021

Good service and friendly. Will continue to do the service. But discount for oil change is not enough They should match the coupons discount That’ll More

by PRATAPS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 12, 2021 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that your service visit was friendly! Depending on the discount for oil changes, we do our best to match the price. We appreciate your business!

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