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Toyota of Hackensack - Service Center

Hackensack, NJ

4.3
1,808 Reviews

1,808 Reviews of Toyota of Hackensack - Service Center

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October 10, 2020

Back in February I had my new RAV4 in for a leak of antifreeze. I have never checked your work since I have dealt with Mario Puentes And Nick Latino for years. Well I just looked under the hood 9 month More

by APP1FJDUPS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Toyota of Hackensack responded

Thank you for your feedback. Sorry to hear about the anti-freeze all over your engine bay. Not sure how the problem arose, but we would like to have a conversation with you in regards to the matter. You can reach me at Jay Rim Toyota of Hackensack jrim@toyotaofhackensack.comhttps://www.dealerrater.com/dp/18041/reviews#

Oct 13, 2020 -

APP1FJDUPS responded

Left you my phone number. When will you call?

October 05, 2020

Stephanie apgar customer service was excellent. She sis very professional, detailed oriented on her communication. She represents Toyota service very well. My car service overpassed my expectations. More

by ARJMIRANDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Apgar
Oct 07, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Stephanie was both professional and detailed during your service visit. Our goal is to always try to exceed customer expectations when possible! Thank you for your business! We look forward to serving you again in the future!

October 04, 2020

Awesome, the entire sales and service staff took great care of us. Treated like family from when you walk in to the second you leave thanks Toyota of Hackensack More

by Matthew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Radulic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Coll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alejandro Corpuz, Ramon Garcia, Miriam Shanken
Oct 07, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the sales & service staff took great care of you! We do our best to make every customer feel like family! We appreciate the feedback!

October 03, 2020

The recall service on my Corolla was done quickly and efficiently. It was finished earlier than promised. My service advisor was very courteous and friendly. Top marks! More

by JEKSHADOWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Apgar
October 02, 2020

This dealership is very professional. They made it very clear what was going to be done with my Toyota IM . They made this standard service go very smoothly & were kind, courteous & prompt! More

by CMDARGIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sales sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was both professional and transparent! Thank you for choosing us for service!

October 02, 2020

Excellent service as usual. There isn't anything else that needs to be said. 25 word minimum is rediculous. Want 25 words, leave me alone. More

by LMORRIS519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew
Oct 03, 2020 -

Toyota of Hackensack responded

Thank you for 5 Star review! The fact that you received Excellent Service is all we need to know. We appreciate that you chose us for service. We appreciate your business!

October 01, 2020

The service representative was very prolife and curious. She patiently arranged a service recall appointment on my 2003 Corolla. Thank you very much for the service I received More

by DACHMAY3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ms. Susana Chiabo
Oct 01, 2020 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that Susana was patient in helping to arrange your recall service on your 2003 Toyota Corolla. We appreciate your business! Thank you for servicing with us!

October 01, 2020

The service is always great my tire pressure light was on and I only had the car since the end of June. I called & was given an appointment for that morning. They always try to take care of the customer. More

by FRANKMIGLIACCIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susana
Oct 01, 2020 -

Toyota of Hackensack responded

Hi Frank! Thank you for your 5 Star review! We are glad to hear that our service department was able to schedule you even on short notice. We do our best to take care of our clients! Thank you for servicing with us!

October 01, 2020

Stephanie was great. Very knowledgable and made me want to renew service contract Also woman at Desk very helpful in registering us. We have come to expect and received great experiences More

by HOUIDA99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Stephanie was both knowledgeable during your service visit. Thank you for servicing with us! We appreciate your business!

September 30, 2020

I have a Toyota Prius in need of maintenance. Toyota of Hackensack is extremely professional and helpful! It was a great exeperience. Thank you so much for your service. More

by LUOLEI777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Wiaw
Oct 01, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Drew and our service department was professional regarding your maintenance needs on your Prius! We appreciate your business! We look forward to handling your service needs in the future!

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