Toyota of Hackensack - Service Center

Nothing so great. I feel customer service can be improved greatly. Wait time is ok. Earlier I have utilized shuttle service but this time they have turned down, not sure if it was because of Pandemic. But ov greatly. Wait time is ok. Earlier I have utilized shuttle service but this time they have turned down, not sure if it was because of Pandemic. But overall I feel some of staffs are not courteous and sticking to their words More

Service was good, my only problem is Hackensack will not give me a loner car while they are fixing a Malfunction on the my 2019 Avalon, they say to leave the car in the morning and pick it up at night. (Toy give me a loner car while they are fixing a Malfunction on the my 2019 Avalon, they say to leave the car in the morning and pick it up at night. (Toyota Recall). Due to the COVID-19,health is my only reason. Service Dept. Stephanie Apgar More

Not happy that the price I was quoted for was not the price Toyota wanted to charge me. Toyota needs to be clear about additional charges, such as environmental recycling fees(which is nonsense for rotor price Toyota wanted to charge me. Toyota needs to be clear about additional charges, such as environmental recycling fees(which is nonsense for rotors as I know Toyota can get $ (scrap metal) for these. I have had rotors done at other facilities and never been charged for this. Again if you are going to charge for something it needs to be said up front. This is how you conduct honest business as opposed to attempting to add on extra fees when a consumer is paying the bill. I have had one other similar incident where I had a $60 credit which Toyota only wanted to recognition $20 and put the other $40 towards future repairs. If this type of business continues I will seek out another place to conduct my business. More

The service rep Tyrone Munoz handled my car service was very knowledgeable. I had to leave the car for service and was offered a ride if I needed it Tyrone explained everything that was to be done to ca very knowledgeable. I had to leave the car for service and was offered a ride if I needed it Tyrone explained everything that was to be done to car. Applied the coupon I received for the oil change and asked if I wanted the car washed after the service. Gave me an estimate on the cost of services and the approximate time it would be done. He called me when the car was ready to be picked up. Arrived at the service department and was immediately taken care of. The car was brought out to me nice and clean! Thank you. More

When my car Toyota Corolla 2017 to fix a recall it was When my car Toyota Corolla 2017 to fix a recall it was in perfect condition except for the recall problem. When I got it back there was something ha When my car Toyota Corolla 2017 to fix a recall it was in perfect condition except for the recall problem. When I got it back there was something hanging when I opened the door from the driver side. I don’t know what happened but the small speaker from the door was hanging. I called to report the problem and I will bring my car on Monday to have it fixed. I hope they don’t charge me. More

Our experience was wonderful our sales rep was excellent we never felt pressured I purchased highlander 2020 I mentioned I would love to have auto start Ana insured me it could be done in service department we never felt pressured I purchased highlander 2020 I mentioned I would love to have auto start Ana insured me it could be done in service department whenever we were ready. We had it done August 20,2020 Drew Wise was our service rep and was in contact with us we dropped our car off the night before and the process was flawless. More

Needed a headlight replaced. I was in and out in 20 minutes. Couldn't have gone better. all personnel involved were polite and very helpful minutes. Couldn't have gone better. all personnel involved were polite and very helpful More

Very dissatisfied with my experience with the service department. To charge 130 dollars to do a diagnostic check on a car is already an outrageous expectation. But to have a 7:40 am appointment and not b department. To charge 130 dollars to do a diagnostic check on a car is already an outrageous expectation. But to have a 7:40 am appointment and not being notified of the diagnostic update until after 1:00 in the afternoon? Ridiculous. The car was dated and I expected to possibly refuse the service because it made more sense to purchase a new vehicle, but the service agent was rude when I asked her to apply a coupon to the service For the diagnostic check. If I had been treated with a bit more sensitivity, I would have purchased a new vehicle that day. I am a loyal Toyota owner but if the lack of customer service is to be expected going further,I don’t want to own another. More

It is convenient, professional, and honest. I like the service. They offer rides and pickup service and clean my car when needed. I appreciate Toyota. service. They offer rides and pickup service and clean my car when needed. I appreciate Toyota. More

They left me the car very well since it did not leak water inside, but they broke the clips that cover the side of where they worked. water inside, but they broke the clips that cover the side of where they worked. More