Armando Morell

I was sold a lemon by Toyota of Hackensack. The car was also delivered late as well as dirty, with gum stuck in the driver handle, stains and with an old service sticker on it from a non-Toyota The car was also delivered late as well as dirty, with gum stuck in the driver handle, stains and with an old service sticker on it from a non-Toyota service center from the previous owner, all of which was promised to be taken care of at the time of purchase. I purchased the car and agreed to wait for delivery because they promised to detail and service the car. I have the pictures that I sent to the salesperson. I called several times and tried to obtain help. I was told several times someone would call me back. No one did. I literally had to call from my work number to get the original sales person to take my call. When I was finally connected to a sales manager, all I asked for was a diagnostic. He said he would get back to me, 3 months later, he never has. I took the car to a different service center and dealership that did a diagnostic and stated the transmission on the vehicle was completely shot, and Toyota would have seen the problem had they done a proper inspection. Cost to repair the transmission was over $9,000. In addition, I also just received notice of violations and fines accrued under the dealer tags when their staff drove it to deliver the car. When I did not get a response from Toyota Hackensack, I contacted Toyota Headquarters trying to go through the proper channels to resolve the issue before going through lemon lawyers. I must say that Headquarters has diligently tried to assist, and all their representatives have been kind and genuine in their efforts, but Toyota of Hackensack was also unresponsive to them as well. Toyota of Hackensack has dishonest practices and the staff I encountered after learning they sold me a lemon lacked integrity. As a Toyota customer for over 20 years, who believed in the integrity of the brand, I waited 4 months to submit my review, trusting that they would do the right thing. I am beyond shocked and disappointed. I would never recommend this dealership in Hackensack. The only thing they offered as a solution was to detail the car if I brought it back to Hackensack. I wouldn't trust them to service my car even on a detail that they both promised and owed me. I am not someone who writes negative reviews on business or staff, because I think about people's livelihoods. But in this case, I had to. I hope to prevent someone from experiencing the nightmare I have experienced with Toyota of Hackensack. They deserve zero stars. More

by STACEYMSW Verified Customer Verified Customer

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Very helpful team. The whole process was very quick. I would recommend it to all my friends. The whole process was very quick. I would recommend it to all my friends. More

by AFRIAS80 Verified Customer Verified Customer

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Got in quick, service department were efficient and even covered my interior with plastic. Which I thought was a nice touch. covered my interior with plastic. Which I thought was a nice touch. More

by Inoad Verified Customer Verified Customer

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Enjoyed my experience. Worked with you to make sure the customer is happy. Absolutely Recommended Worked with you to make sure the customer is happy. Absolutely Recommended More

by MARIANA.NAVARRO.RR Verified Customer Verified Customer

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Fleet account. Good communication. I did have to sign in on Saturday to get the docusign documents. But its a Holiday weekend so i'm sure people were out of offic Good communication. I did have to sign in on Saturday to get the docusign documents. But its a Holiday weekend so i'm sure people were out of office. More

by JULIE.A.CANIFF Verified Customer Verified Customer

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I had a GREAT experience at Toyota of Hackensack. Both the staff and Manager were excellent to work with! Both the staff and Manager were excellent to work with! More

by PUENTESGNE Verified Customer Verified Customer

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I have been using this dealership for years now and several leases. They are so accommodating and always take great care of me! several leases. They are so accommodating and always take great care of me! More

by KANGELS1125 Verified Customer Verified Customer

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Armando was excellent in securing the vehicle I wanted. Unfortunately,I noticed the passenger door was slightly damaged after I drove he car home. He had a valet pick up the car and dropped off a loaner c Unfortunately,I noticed the passenger door was slightly damaged after I drove he car home. He had a valet pick up the car and dropped off a loaner car the the next day. Not only did he have the service department fix the damage, but also added door guard! That's service and I value service and the details. Thanks Armando. More

by mcleedds Verified Customer Verified Customer

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I love my Brand New BZ4X Fully Electric Toyota, No more Gas stations !!!!! Thanks Toyota of Hackensack Your The Best ! Very Happy Customer Gas stations !!!!! Thanks Toyota of Hackensack Your The Best ! Very Happy Customer More

by Matthew Verified Customer Verified Customer

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Great customer service, Angel was transparent and patient. He made my buying experience a pleasant one. patient. He made my buying experience a pleasant one. More

by Inoad Verified Customer Verified Customer

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