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Toyota of Hackensack - Service Center
Hackensack, NJ
1,807 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,807 Reviews of Toyota of Hackensack - Service Center
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June 04, 2020
VSC illuminated on dashboard,temp gauge not functional. Fluid leaking from radiator . Radiator replaced., fluids replaced.vehicle delivered when promised. Satisfied with outcome. No leakage. Temperature i Fluid leaking from radiator . Radiator replaced., fluids replaced.vehicle delivered when promised. Satisfied with outcome. No leakage. Temperature is at satisfactory levels. Would like to commend the technician who worked on the vehicle. More
by MADRABBIT
Verified CustomerEmployees Worked With
Service Department manager Cedric Hopson, Joe H advisor
May 31, 2020
I called on Thursday for my free service for my RAV 4 (which I love) and I was able to get an appointment for the next day.,.,.easy check in and it was done in exactly the estimated time and upon my requ (which I love) and I was able to get an appointment for the next day.,.,.easy check in and it was done in exactly the estimated time and upon my request had it washed too....Thank you.... More
by DOLLYCLOWN1
Employees Worked With
Joe at the service desk
May 31, 2020
They instructed what i needed to do with ease and they guided me with no worries. They provided spacious seating for people to be socially distant enough so we’d dtay safe. The employee that served me was guided me with no worries. They provided spacious seating for people to be socially distant enough so we’d dtay safe. The employee that served me was excellent and made sure i understood what he stated More
by CTSIMIS
Employees Worked With
May 31, 2020
I'm so very happy with the garage service itself and the customer service as well. Stephanie kept me updated during the entire process. I'm very happy I was assigned to a knowledgeable agent. Thank you Ste customer service as well. Stephanie kept me updated during the entire process. I'm very happy I was assigned to a knowledgeable agent. Thank you Stephanie!!! Thanks TOYOTA. More
by DRASAGEP1
Employees Worked With
Stephanie Apgar, for her 5 stars!
May 31, 2020
They are excellent,i will recommend them to anyone,i will always do my service there,thanks for your service especially The service advices they are the best always do my service there,thanks for your service especially The service advices they are the best More
by ALEXBOATENG29
Employees Worked With
Walter
May 30, 2020
excellent service and very professional They are very professional and have excellent service. They explain everything so I understand what is going on with my car. Everyone is very nice in They are very professional and have excellent service. They explain everything so I understand what is going on with my car. Everyone is very nice in the service department. More
by OREO8MATRIX
Employees Worked With
Tyrone
May 28, 2020
We've bought 3 new Hybrids here Over 15 years this has been our only place to use for service. Our hybrids and their advanced technology features have been totally reliable but if w Over 15 years this has been our only place to use for service. Our hybrids and their advanced technology features have been totally reliable but if we were to have a problem this would where it would get solved. More
by Richard
Employees Worked With
Fabulous Service team
May 27, 2020
Excellent I was happily surprised with my scheduled maintenance appointment. I always like to have the car serviced where it was purchased. This time besides I was happily surprised with my scheduled maintenance appointment. I always like to have the car serviced where it was purchased. This time besides having regular maintenance, I requested pick up and delivery too. I felt as if an added luxury took was added to my service. I received a call that service was on the way to pick up my car. The Toyota men arrived 'ON TIME' and returned the car when they were finished. (I care for my 95 yr old Mom, I don't like to leave her alone too long. This time I was able to get service on my car and not worry about it) Sincere thanks to 'The Best Service for Toyota of Hackensack. More
by BEADINGBONNIE
Employees Worked With
Miah Feliciano, Drew Wise
May 25, 2020
Prompt and timely service with responsible virus contact distancing in the customer waiting area for waiting customers ! Long time customer! Always satisfied with your personal customer service distancing in the customer waiting area for waiting customers ! Long time customer! Always satisfied with your personal customer service More
by NELSONJULY1
May 24, 2020
Excellent Maintenance Service I purchased my 2020 4Runner here and had a great experience, no hard sell or pressure. Since then, I've brought my SUV here for maintenance service (v I purchased my 2020 4Runner here and had a great experience, no hard sell or pressure. Since then, I've brought my SUV here for maintenance service (versus to a location closer to me in Edgewater) and have had nothing but professional, friendly, attentive service. Last weekend right after a regular maintenance service, I drove over wet asphalt which was unmarked. Stephanie, my awesome service advisor, said to bring my SUV back to the dealership to see what they could do. They got most of the thick asphalt off my ties and made recommendations along with suggestions for what to watch out for. They are so helpful here, both sales and service. I wouldn't hesitate to recommend this dealership to anyone who is in the market to buy, lease or have their car serviced! More
by Jeanne K
Employees Worked With
Stephanie Apgar
