Toyota of Hackensack - Service Center

Welcoming It was just like any other visit to the car dealership, get my car in and get out as quickly as possible and hope the price is reasonable. It was just like any other visit to the car dealership, get my car in and get out as quickly as possible and hope the price is reasonable. More

Excellent service: on time arrival to pick up the car. I was called to confirm the type of service I wanted performed or check out was called to confirm the type of service I wanted performed or check out More

Asked for a complimentary car wash. That never happened. Also when I bought the car I requested an automatic starter and the sales person forgot to added to my order so when I picked up the car I didn’t get Also when I bought the car I requested an automatic starter and the sales person forgot to added to my order so when I picked up the car I didn’t get what I wanted More

I had 2 vehicles serviced one day after the other but employees seem not happy that there are still customers. I am a health care front line worker. I do my job well no matter how tough it is. I expect t employees seem not happy that there are still customers. I am a health care front line worker. I do my job well no matter how tough it is. I expect the same for Toyota employees because that how they should contribute during these tough times. When customers show up, do not show a face like you do not want to work, or do not complain that there is lot of customers coming in. If ever one of you get infected with Covid, I hope not, I will not show a face like how you showed it to me. I will not complain why you are coming in asking for help when we have a lot of patients already. Customer satisfaction does not end with sales department. If you continue doing this, you will lose me as a loyal customer. More

Excellent service. Our service adviser Drew Wise was very helpful. I hope I can get him to help me again. Thank you for your services helpful. I hope I can get him to help me again. Thank you for your services More

Always provide good service. That’s why I come back. Im a first responder and wouldn’t be able to get to work without Toyota of Hackensack. Thank you. first responder and wouldn’t be able to get to work without Toyota of Hackensack. Thank you. More

Tire leak - was repaired within an hour I have found the service department of this dealership to be outstanding in providing quick and efficient service. Yesterday morning, when I tried to I have found the service department of this dealership to be outstanding in providing quick and efficient service. Yesterday morning, when I tried to make a grocery run, I saw that the tire pressure light was on. I called the dealership and they were able to take me as a walk-in. They found something embedded in the tire and they were able to plug it (no new tire needed) and get me out in about an hour. Given the Coronoavirus limitations affecting everyone, I really appreciated that! More

Maintenance visit Because of Covid-19, I dropped my car off for service. As always, the Service Department is efficient, friendly and knowledgeable! Had my car done in Because of Covid-19, I dropped my car off for service. As always, the Service Department is efficient, friendly and knowledgeable! Had my car done in no time! Great Service Department! More