Toyota of Hackensack - Service Center

Service was delivered in a timely and courteous manner. I was also impressed by the recommendations for future service visits. P. Bobb I was also impressed by the recommendations for future service visits. P. Bobb More

Very great work on the car that’s why I give 5 stars. Communication needs improvement for updates. Communication needs improvement for updates. More

The Service Department is excellent. Joe Huncken was the service advisor for my car. Each time I brought the car for maintenance, Joe knew exactly how to immediately diagnosis the item Joe Huncken was the service advisor for my car. Each time I brought the car for maintenance, Joe knew exactly how to immediately diagnosis the item and have the car properly repaired. My car was checked each time and had the proper maintenance done to it. I feel very confident driving my car because I know that it has been serviced properly. I had hit a deer and my headlight broke. Joe Huncken had the part in two days and had it repaired on a Saturday morning! Joe also suggested that I contact my insurance company to see if I can be reimbursed for the damage. My insurance company reimbursed me. This was thanks to Joe. I was reimbursed and every penny counts in today's world. More

Very bad experience with customer service. No value for the customer. Direct of customer relation need huge training for how to take care customer problems or satisfaction. They loose my fu No value for the customer. Direct of customer relation need huge training for how to take care customer problems or satisfaction. They loose my future business for sure. I would not recommend to my circles at all. I will contact Toyota Corp to figure out problems with dealership. Very bad experience with this dealership from service department, finance department and customer service. Please do your self favor and do not buy anything from this dealership. You will save huge headaches. More

Helpful, respectful and pleasant! They were very service oriented and also knowledgeable. I was pleased.! Thank you They were very service oriented and also knowledgeable. I was pleased.! Thank you More

Im Always pleased with going to Toyota in Hackensack. . They solve my problems and always treat you in a kind way. . They solve my problems and always treat you in a kind way. More

My friend bought a 2015 Toyota from this dealer and in approximately 3 weeks later every time it rained water started coming through the roof into the car damaging my seats . Soon after i took my car back approximately 3 weeks later every time it rained water started coming through the roof into the car damaging my seats . Soon after i took my car back to the dealership to complained and fix the problem.The dealership open up the inside of my car and uninstalled the soon roof, Did a check up and put the pieces back together and stated the problem was fixed. 3 Days later it rained and the same problem happened. I called the dealership and complained and they tried to charge me money to do another check up. Very bad experience with this dealer i will look for 3rd party help this dealer is not trusted. More

If you are looking for consistent, professional repairs, Toyota of Hackensack is on top of my list! Toyota of Hackensack is on top of my list! More

I had a great experience with the sales and finance teams at Toyota of Hackensack this week, and have gotten great service from their Service Dept over the last three years. at Toyota of Hackensack this week, and have gotten great service from their Service Dept over the last three years. More

The people in the service department are pleasant, professional and helpful. I use them for all my Toyota automotive needs. professional and helpful. I use them for all my Toyota automotive needs. More