Toyota of Hollywood FL

Poor Overall service and professionalism In all my life I have never come across such unprofessional behavior at a dealership. I assisted my friend with purchasing a Toyota this past Saturday In all my life I have never come across such unprofessional behavior at a dealership. I assisted my friend with purchasing a Toyota this past Saturday 10/15/18 at around midday. I was assisted by sales person Bruce Niefeld who informed us that the vehicle would be available for pick up that day or the following morning. We called constantly that morning and was transferred constantly to voicemails. When we got in touch with Tyronne Gonzalez (MANAGER), he was very rude and stated there was not much urge to assist because the dealership was not making much money from the sale. We finally got in touch with Bruce who did not even remember his customers and had to be constantly informed of the vehicle purchase. We drove to the dealership on sunday the next to hear that the service building was closed and the vehicle inspection could not be done as well as receiving our vehicle. We were informed by another sales person about having the vehicle dropped off the next day and pursued that option with Bruce. We called the next day and had to remind him again who we were and was informed by him that he would drop it off later but did not know how to because had have no way of getting back to work. So we were left at work with a vehicle that is inoperable and not having any means of getting to the dealership as the insurance and registration was transferred to the newly purchased vehicle. This is incompetence at the highest level and there after all that there is still no initiative taken by anyone (MANAGERS and SALEMEN) to rectify the situation. Just an all round horrible experience. More

Customer service I never write reviews, but I can't say enough about the assistant service manager, Peter Nieves. He went above and beyond to help me. From our first C I never write reviews, but I can't say enough about the assistant service manager, Peter Nieves. He went above and beyond to help me. From our first Contact he explained everything to me and then when I did have some issues he solved them immediately. He is a definite asset to your service department. And, he is the reason I gave you 5 stars. More

Edgardo Rivas - Toyota of Hollywood, FL Last Saturday I took my Corolla for a 15k service and while waiting I stopped by Edgardo's office to say Hi. He had previously assisted me in the purc Last Saturday I took my Corolla for a 15k service and while waiting I stopped by Edgardo's office to say Hi. He had previously assisted me in the purchase of two cars. After a few minutes of chatting, he offered me a good deal on a Camry that I could not refuse. He is always available to help you and presents you with the best option taking into account your budget. I left the dealer with a new Camry and a more consolidated friendship. Thanks Edgardo!!! More

Feeling tricked! I am writing to hopefully prevent future Toyota customers from having the terrible experience that I had to endure. About a month ago I stated speaki I am writing to hopefully prevent future Toyota customers from having the terrible experience that I had to endure. About a month ago I stated speaking with the internet sales department regarding purchasing a 2019 4Runner TRD PRO. I was calling almost daily to check status on the arrival. The salesman’s assured me that he had a hold on it and it was mine. We agreed on the price which was MSRP plus all their dealer fees. Finally the salesman texted me and said that it has arrived and to come put my deposit. I packed up both my little kids (1 and 3) and took off to the dealership 45 min away from my house. Upon arriving I was met by Edwin who informed me the car had been dropped Off a day early and therefore did not have the key yet. This immediately got me suspicious but ok, that’s fine. Just upset that I packed the kids and brought them all the way there but no big deal. So I told him fine, let me put my 10k down payment on it while I’m there. He said ok and went to get the paperwork. He comes back again and says “sorry my manager won’t allow me to get a down payment until you drive the car and you can’t drive it until tomorrow” I thought, wow that’s strange. I pleaded with him to let me put something down because I have to work 9-9 the next 2 days in a row and wanted to continue my hold. He goes to the manager and comes back to me and says “sorry, the car is sold. It was sold 3 days ago.”At this point I’m speechless. How could the car be sold days ago and nobody informed me?? I’ve been talking to this salesman almost everyday for about a month and he never felt the need to tell me? And the fact that he knows that I have small children to take out on a long drive to the dealership is completely UNACCEPTABLE. I WAS AT THE DEALERSHIP FOR 2 HOURS chasing my kids around trying to entertain them and he never once wanted to tell me it was already sold????? I’m paying MSRP for one of the most expensive Toyota’s in production and this is the treatment I am receiving??? This dealership should be ashamed and Toyota should be helping prevent loyal Toyota customers from this terrible experience. I really hope something is done about the shady and dishonest salesmanship going on at Toyota of Hollywood. The experience alone has turned me away from Toyota sadly. I have all the documentation in text messaging on request if need be. More

Terrible! One of the worse car shopping experiences ever! I requested a quote online and had some guy named Crocket promise me the moon and the stars. Prior to One of the worse car shopping experiences ever! I requested a quote online and had some guy named Crocket promise me the moon and the stars. Prior to going in person, I spoke to him and had him assure me that he wouldn't waste my time. When I got there he was apparently too busy and sent another salesman to take care of us and show us a car. To add insult to injury they showed us the "manager's special" which was supposedly the only 2018 car left. BullS*&%! I told the salesguy respectfully to please not insult me with this car that reeked like cigarettes. Well he then walked us out when I told him I was n't interested in that car and how I felt disgusted that Crocket didn't even show his face and had me waste my time after being promised something online and over the phone. Then mysteriously the manager, danny rodriguez called me when we were already on our way home and tried to lure me back and apologized. However, in the end he ended up not being helpful at all and not truthful and just another sleezebag salesman. In the end, I went to Toyota of North Miami and was not only treated kind and with respect but was able to get the deal as promised online and over the phone on a brand new 2018 Toyota. Ernesto Hidalgo was great, and did not feed me any crap and was always straight forward and helpful throughout the whole process. I highly recommend this Toyota dealership 1,000 times over toyota of hollywood. Scumb bags! More

Toyota of Hollywood Nara Castro is the best sellswoman in the entired dealership I would come back just because of her. Awesome experience she made the entired buying exp Nara Castro is the best sellswoman in the entired dealership I would come back just because of her. Awesome experience she made the entired buying experience a breeze More

Toyota of Hollywood Nara Castro is the best sellperson I have ever meet. She made the whole buying experience simple and hassle free. I would definitely come back because Nara Castro is the best sellperson I have ever meet. She made the whole buying experience simple and hassle free. I would definitely come back because of her More

Danny Hanif Toyota should be happy and honor to have such an amazing sales man.Danny Hanif he works with his customers all the way.Danny is the best Salesman Toyota should be happy and honor to have such an amazing sales man.Danny Hanif he works with his customers all the way.Danny is the best Salesman More

Excellent service!!! We visited three other Toyota dealerships and none of them gave us such a good deal like Toyota of Hollywood. The process of buying a car was quick an We visited three other Toyota dealerships and none of them gave us such a good deal like Toyota of Hollywood. The process of buying a car was quick and Jose Morales, sales associate, showed so much professionalism and made us feel like we were at home:) I am so grateful for stopping by at this dealership. I bought RAV 4 and I just love it!!! Thank you again to Jose and the entire team at Toyota of Hollywood. More

The best toyota dealer in USA Simply the best Toyota dealer in USA, nothing compares to them and their personel!! Specially Sandra and her team!! Thankkkssss !! So definitely i wou Simply the best Toyota dealer in USA, nothing compares to them and their personel!! Specially Sandra and her team!! Thankkkssss !! So definitely i would go again to toyota of hollywood More