Toyota of Hollywood FL

Terrible terrible terrible service, I droppedMy car off Terrible terrible terrible service, I dropped My car off just to get a patch in the tire, he offered an oil change since it was still under free, and Terrible terrible terrible service, I dropped My car off just to get a patch in the tire, he offered an oil change since it was still under free, and I thought that’s nice sure, however I dropped it off at noon, did not get a call at all, called at 3 they have an outside answering service that’s not even in the dealership they couldn’t get through to anyone and said they would have someone call back so I said ok that’s fine, 5 comes around no call back, called again no ones answering find out they are closed (first time here didn’t know the hours) and no one called not one single update, I worked in service for 5 years at dealership it does not take that long for an oil change even on the busiest days and the fact no one called is outrageous I had to go into work late, will never go back, when I got a call the next day it was the outside service not even the advisor and I still couldn’t reach an advisor, just awful, no communication whatsoever. More

Amazing experience ever. Tamy Chinea is the absolute best sales rep ever. She is very professional, courteous and knowledgeable. Won me over immediately. Long story short, I went to Toyota with the intent o sales rep ever. She is very professional, courteous and knowledgeable. Won me over immediately. Long story short, I went to Toyota with the intent of checking out the 2021 Versa, which caught my eye. Must say the Versa is an amazing piece of machinery. I have been a Lexus customer for over decades. However, as I always do every three years when my lease is up, I tend to shop around other alternatives convinced that nothing would lure me to change from my reliable RX350. Anyway, even when I feel in love with the Versa, it was not a perfect fit for me because it was a little smaller than the RX350, and feeling cramped is not my cup of tea. Thus, I asked to see the Highlander to simply discard it. Well, I must say I was stunned when I test drove it. The Highlander, in my opinion, should be a Lexus because it has more luxury, gadgets and widgets than the RX350 and what is even better it is more economical than the Lexus. Tamy did everything she could and then some to get the deal I was looking for and if it not for her persistency and diligence I would probably would have gotten another LEXUS. This will be my first experience with Toyota but I figure since Toyota and Lexus are sister companies, I should be fine. The fire test will soon begin since LEXUS service is second to none. I don’t expect to get a better service as I did with LEXUS, but I am surely expecting to get the same. We will see in three years if this experience makes me a loyal Toyota customer or takes me back to what I have known to well to be an amazing run and experience with LEXUS. For now, Toyota is giving LEXUS a run for their money and reputation. If you are considering a Toyota, don’t hesitate to contact Tamy, she is the bomb and will bend over backwards for you. You say jump and she won’t ask how high, she will just jump much higher than you expected. Thank you Tamy for being the best you can be. More

I went to do the 15,000 mile service, Romel answered me. He explained to me that the service is free, the basic thing is, but they had to do other extras not covered for 245 dollars without being asked me. He explained to me that the service is free, the basic thing is, but they had to do other extras not covered for 245 dollars without being asked, he told me that in all the agencies they will charge me. covered by warranty. I decided to take the car with me. It's my fourth Toyota and I will never go back to Hollywood Toyota or recommend it. More

Terrible experienceThey did not know where the car was Terrible experience They did not know where the car was that was for sale Internet dept that I spoke with could not be found Manager did not even m Terrible experience They did not know where the car was that was for sale Internet dept that I spoke with could not be found Manager did not even move from his perch More

I had a very good experience buying our Toyota Tacoma with them. Especially with the sales person Edwin Rosado extremely nice went far and beyond helping us and paying attention to every detail that we with them. Especially with the sales person Edwin Rosado extremely nice went far and beyond helping us and paying attention to every detail that we asked. And we asked a lot! Very polite no words to describe him. And also from the finance dept Sandy Waugh, explaining every single number, no hiding fees. I felt since long time ago, very confident buying a car from them. More

The customer service is beyond appalling. 3 different people gave me 3 answers about a brand new car I purchased from them. They were rude and unhelpful. people gave me 3 answers about a brand new car I purchased from them. They were rude and unhelpful. More

Richard was a great help. I purchased a Toyota Camry in 2011, the car was great so I bought a 2019 from a dealer that was closer to home. I went to look at 2020 Camry's just to look, I didn't need a new ca 2011, the car was great so I bought a 2019 from a dealer that was closer to home. I went to look at 2020 Camry's just to look, I didn't need a new car however, when I got there Richard was informative, professional, and everything I said I would consider, he produced. The process was very organized and although I wasn't looking to buy a new car, I ended up leaving with a 2020 SE Camry (the car I really wanted from the beginning). I was extremely happy. I didn't feel like I was being sold. It was a great experience. More

Nelson was very helpful and thorough explaining the car features, warranty information, financing options and prep working. He helped us tracking down the necessary paperwork within other departments. We w features, warranty information, financing options and prep working. He helped us tracking down the necessary paperwork within other departments. We will ask for his assistance the next time we have a need for a car Other employees in used car sales where not equally friendly nor had same attention about masking because of Covid More

This is milagros aponte I’m so happy with my Toyota Corolla , 2019 Nelson was very good and patient with me , he always listened for what I was looking for , he is the best !!salesperson If I come bac Corolla , 2019 Nelson was very good and patient with me , he always listened for what I was looking for , he is the best !!salesperson If I come back again to buy another one I will love Nelson helped me again , I’m so happy he helped me to find the right car for me ! Thank you Nelson also Adin Acevedo was very friendly I felt like home getting my care thanks 😊 More

Awful service department i’ve been trying to service my car that I have a lease from them for the past three weeks every time I go They tell me it It’s not possible because they are extremely busy and they car that I have a lease from them for the past three weeks every time I go They tell me it It’s not possible because they are extremely busy and they don’t have time for oil changes to make a appointment well I did make one and I show up and They still didn’t take care of me because they said they had too many cars that showed up without a appointment and they were inside already . I will never buy or lease another car from them ever again very inconvenient service department , please avoid the headaches buy from another dealer that is not Hollywood Toyota . More