Toyota of Hollywood FL

I leased a car from Toyota of Hollywood and it came with 2 year service. The service department is very professional. I haven't had any concern. 2 year service. The service department is very professional. I haven't had any concern. More

first they agree to give us in one price then they took our money. they ripped us off i felt cheated and felt terriable. And we reach out for help they didnt do any thing to help us . our money. they ripped us off i felt cheated and felt terriable. And we reach out for help they didnt do any thing to help us . More

We have leased seveeral vehicles over the years from Toyota of Hollywood for one reason: Sandra Molina. She is a very professional person to deal with and for this reason gets our repeat bu Toyota of Hollywood for one reason: Sandra Molina. She is a very professional person to deal with and for this reason gets our repeat business and recommendations. There are Toyota dealers and other dealers that are more convenient than Hollywood. Others have better parking. Nevertheless, we continue to lease our cars with ms Molina. More

i gave this dealer a 4 out of 5 because i feel that most of the employees try to make your visit the best visit you ever had. but some of the employees dont really care. of the employees try to make your visit the best visit you ever had. but some of the employees dont really care. More

I am a longtime satisfied customer of this dealer and find the staff to be very friendly and the car is always serviced to perfection. I am always promptly taken care of(by previous appointment)and am a find the staff to be very friendly and the car is always serviced to perfection. I am always promptly taken care of(by previous appointment)and am always confident that my vehicle is in optimum operating condition. More

To sevice statring from sales with marie and sevcie dept with danny and frank make all the worth while. marie greets us everytime we go to the dealer. I've bought three truck/suv there. with danny and frank make all the worth while. marie greets us everytime we go to the dealer. I've bought three truck/suv there. More

I absoultely love the Toyota of Hollywood Service Department. Dann Metts and team always treat me with courtesy and respect and are fast and dependable. They are knowledgeable about my car and always Department. Dann Metts and team always treat me with courtesy and respect and are fast and dependable. They are knowledgeable about my car and always tells me what service is truly needed and what service could wait if I don't have the time or resources. In the 8 years that I've owned my car, I have never once experienced poor customer service or have had to take my car back because a job wasn't done right the first time. Without a doubt, every new Toyota I buy will be from Toyota of Hollywood. The sales team is nice, but the truth is, once the car is yours, their part is done. Service and maintenance is the constant for a car, and the excellent service and maintenance of Dan Metts and his team at Toyota of Hollywood's Service Dept is the reason I won't take my car to any other dealer for service and wouldn't think of buying a Toyota from any other dealer. More

Stopped once to check out the car that I was thinking on purchasing and had to come back as the service provided & price couldn't be beat by any other Toyota dealer in South Florida. Been back to service m purchasing and had to come back as the service provided & price couldn't be beat by any other Toyota dealer in South Florida. Been back to service my vehicle w/out any issues, courteous service and friendly staff. Would highly recommend Toyota of Hollywood. This is actually my second purchase from this dealer. More

I bought a preowned Toyota from this dealer and regret not taking the time to read the reviews before making the purchase. Before signing the contract the car interior was okay. I made the down payment an not taking the time to read the reviews before making the purchase. Before signing the contract the car interior was okay. I made the down payment and due to some unavoidable circumstances was not able to pick the car the next few day. Had already told them and they were okay with it and happily took the deposit and I signed the contract. later, when I went to pick the vehicle found some damage to the interior so started questioning about it. With this inquiry the entire staff including the sales man changed their attitude and their tone was extremely rude. No body wanted to take the responsibility to talk and every minute I was introduced to another person to take care of it. I waited several hours just to bring my car home. Finally, I don't know who but someone made the decision to give me a discount for the damages and told the cashier what to do or whether the cashier did something but I don't know what was the long discussion between the cashier and manager was. I followed the cashier paid the bill and the cashier gave me the receipt. I saw my bank the checks are cleared. Next day I get a call that I took the vehicle without making a payment. Don't know the level of qualified people are there if the car was not paid the books wouldn't reflect that the car was paid in full. I made the payment via checks, I received the receipt and the sales man pull the car gave me the key saying enjoy your car and I left their parking (only to realize that the head lights don't work...aha! safe Toyota driving!). I didn't knew the cheap quality and level of their services and should have insisted to change the contract. I thought they are really nice taking care of the issue so why create unnecessary steps; but it was a trick to get rid of the preowned car. Next day no body remembered any discount for the damage and no headlights working. They start to threaten to take away the car. I am a professional and is horrified with their level of talk. Don't know if this was just another tactic to sell another pre-owned vehicle. The finance department and the sales man don't hesitate to make harassing phone calls at work rather than to see what internal manipulations are made by their employees handling such info. They call and threaten to take the car away. I don't understand that how the cashier is able to close the transaction one time and open it up as unpaid another day. There were enough reviews about this place to get the idea before going there I wish I had made some effort to read what I might be getting into. Watch out guys to deal with the after effects once the car has left their parking lot. There are many other dealerships in the area. You probably will spend more time regretting the purchasing experience than to enjoy the vehicle. This place stinks! Regardless of what the employees do even the managers do not have the decency to apologize rather they make full effort to blame the customer :( Rather than seeing that their own employees are involved in manipulating the transactions and simply telling the customer it was a mistake and try to clarify what happen and now they want more money they will create a whole big story to keep you busy for no reason :( I just want to bring this to their management's attention and the employees refuse to provide the contact info. More

We went to this dealer after getting a price for a new Camry on line. When we arrived we were told there was stock on the car with the options we wanted.It turns out there was NO stock on the car we wante Camry on line. When we arrived we were told there was stock on the car with the options we wanted.It turns out there was NO stock on the car we wanted . It was a bait and switch. Every car similar to what we wanted had "upgrades" adding to the cost. One alleged upgrade was a paint coating on the body and underbody. Every consumer advocate warns car buyers that this is a ruse by dealers to jack up the price. This two and a half hour waste of our time wasn't about to end in in a professional manner. When the salesman saw that we were not going to buy he brought in someone else who pretended he didnt understand the situation (our salesman had been gone for about 15 minutes talking to this person)....further wasting our time with schem,ing to con us into a deal we didn't want.. After he saw we would pay the quoted price and no more he said "You want your cake and eat it too." How insulting! No customer relations or people skills here. The original salesman never even said good-bye. I would recommend that any future Toyota buyer avoid this dealership. There are many others who offer far better service for less of a price without the games. More