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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,566 Reviews

2,566 Reviews of Toyota of Hollywood - Service Center

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May 28, 2025

My experience with the Collision center/ Body Shop was the worst. the lack of regard and respect to the customer is ridiculous- like they are doing you a favor when we are paying a lot of money for scratc More

by RXL690
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Toyota of Hollywood FL responded

It's disheartening to hear about your experience with our Collision Center. We strive for excellent customer service, and it's clear we fell short in this instance. Your feedback is invaluable, and we'll address these concerns internally to improve our services. If you'd like to discuss further or need assistance, please reach out directly at your convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

May 27, 2025

Staff is Unpleasant , arrogant, useless, careless,, uncourteous, not manners, scarse or non sense of customer service. This refers to the collision center/ body shop More

by RXL690
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mayelin Reyes
May 27, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with our staff. We strive for excellent customer service, and it's clear we fell short during your visit. Please reach out so we can address this situation directly and work towards a resolution. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

May 27, 2025

all good all good is just 13 more words to say all good all good More

by johnpeanrealtor
Recommend Dealer
Yes
Employees Worked With
Brandon
May 27, 2025 -

Toyota of Hollywood FL responded

Thanks for sharing your review with the Toyota of Hollywood team, John!

May 27, 2025

Scheduling was available when I needed it, and the Advisor who handled my service was professional and friendly, and worked to accommodate my schedule. More

by NOMLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah
May 28, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that our team at Toyota of Hollywood was able to accommodate your schedule and provide professional service. Thank you for choosing us!

May 27, 2025

Everything went for well. I appreciate the service. Thanks you very much for being i More

by member3will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Toyota of Hollywood FL responded

Thank you for your confidence in Toyota of Hollywood, and for your business. We are grateful to have you as a customer!

May 27, 2025

Fast and efficient service. I was in and out. I will definitely be back. Thank you. More

by Ms Bermude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Toyota of Hollywood FL responded

We're grateful to have you as a Toyota of Hollywood customer. Thanks for the review!

May 26, 2025

Staff is Unpleasant , arrogant, useless, careless,, uncourteous, not manners, scarse or non sense of customer service. More

by RXL690
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with our staff. We strive for excellent customer service, and it's clear we fell short during your visit. Please reach out so we can address this situation directly and work towards a resolution. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

May 26, 2025

Dropped off my wife’s car in the morning and Claudia did a great job keeping posted with the progress. Also love the free LYFT ride home. More

by NICK R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia
May 27, 2025 -

Toyota of Hollywood FL responded

Nick, we're delighted to hear Claudia kept you updated and that you enjoyed the complimentary LYFT ride from Toyota of Hollywood. Thanks for sharing your experience!

May 26, 2025

Great customer service & you guys were quick. Excellent job I can not complain. Goodbye fellas. More

by Andrés
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastián & Edithsy
May 27, 2025 -

Toyota of Hollywood FL responded

Andrés, we're delighted we could deliver an excellent experience! - Toyota of Hollywood Team

May 26, 2025

La experiencia fue muy positiva lo recomiendo muchísimo y espero volver a comprar otro coche en Toyota Hollywood… y recuerden que el próximo puedes ser tu!!!! More

by TONY696881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Sánchez
May 27, 2025 -

Toyota of Hollywood FL responded

Gracias por compartir su experiencia positiva con Toyota of Hollywood! Nos alegra saber que está satisfecho y esperamos verle de nuevo para futuras compras.

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