Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,523 Reviews
Call Service Center (844) 888-0753

2,523 Reviews of Toyota of Hollywood - Service Center

Sort by
July 02, 2024

The waiting time was too long. We spent 4 hour waiting in there for maintenance and wheel change More

by mgpr1607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing this feedback. I apologize for the delay and for any inconvenience this may have caused. I hope we get the chance to earn your five stars next time, and if you would like to discuss your experience further, please reach out directly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 02, 2024

Great service and knowledgeable technician Great People Good Staff Great Service Good Stuff Nice Clean More

by Aharris029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2024 -

Toyota of Hollywood FL responded

Thank you for the feedback! We're glad to hear that our team at Toyota of Hollywood provided great service and a clean environment. We appreciate your support!

July 01, 2024

My service manager Danny Metts is the man. Got my 4runner serviced. Was in and out within an hour. More

by GWYNNDJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Metts
Report | Print
Jul 01, 2024 -

Toyota of Hollywood FL responded

We're thrilled to hear that Danny could get your Toyota 4Runner back on the road in a timely manner! Safe travels from all of us at Toyota of Hollywood!

July 01, 2024

Service personnel very communicative and knowledgeable, explained the process with clarity ,and treats you friendly More

by JBOSCO17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
Report | Print
Jul 02, 2024 -

Toyota of Hollywood FL responded

We're glad to hear our service team at Toyota of Hollywood provided clear and friendly communication. Thanks for the feedback!

July 01, 2024

It's too much, I waited three hours for a simple battery change and I also had to pay for it and it was under warranty, NEVER AGAIN!!!!!! More

by HUGOMINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The blonde girl who work out side, she has a very bad temper
Report | Print
Jul 01, 2024 -

Toyota of Hollywood FL responded

We apologize for the long wait and any confusion regarding your warranty. This is not the level of service we aim to provide, and we'd like to make it right. Please reach out so we can address this issue directly. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 01, 2024

Service was great. Not a 5 star because the valet took long to bring my car back. Other people waiting after me received their car first. Other than that, services was More

by mariluna026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Metts
Report | Print
Jul 02, 2024 -

Toyota of Hollywood FL responded

Mariluna, thanks for the feedback! We're glad to hear you had a positive experience with Daniel at Toyota of Hollywood. We apologize for the delay with valet and appreciate your understanding. - Shawn Jones - Customer Relations Manager - (954) 893-4660

July 01, 2024

Very busy, but I had an appointment so it went smooth. And they give you a Lyft home complimentary, so you don’t have to wait there. More

by Tylerchong0312
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2024 -

Toyota of Hollywood FL responded

Tyler, we're glad to hear your appointment went smoothly and you appreciated the complimentary Lyft service at Toyota of Hollywood. Thanks for sharing your experience!

July 01, 2024

Went in for oil change, was told I needed brakes since then my car has been squeaking took back 7 times and still having the same problem More

by LKAREN361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Toyota of Hollywood FL responded

I'm sorry to hear about the ongoing issue with your brakes. This is certainly not the experience we aim for, and I apologize for any inconvenience caused by repeated visits. We would like to resolve this matter promptly, so please reach out at your earliest convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 01, 2024

They did not reset my maintenance notification. Now I have to come back and wait to have it reset More

by Misshannah1
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Toyota of Hollywood FL responded

Five-star service is our goal, and I sincerely apologize if we missed that mark. Would you please contact me when you have a moment? I'd like to see if there is anything that I can do to improve your experience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 01, 2024

Muy demorado para solo una rotación de llantas era el primer servicio y se demoró 3 horas More

by JUANGIO2124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Toyota of Hollywood FL responded

Juan, amento escuchar que su visita tomó más tiempo de lo previsto. Nos esforzamos por brindar un servicio eficiente y nos aseguraremos de utilizar estos comentarios para mejorar nuestras prácticas en el futuro. Si hay algo más que podamos hacer para ayudarlo, no dude en comunicarse conmigo. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

1
...
115
116
117
...
253