Toyota of Hollywood - Service Center

My experience was terrible. I ordered some parts and, when I came for my appointment, only after I showed up at 7am did Dan Metts tell me that they were on back order. That was I ordered some parts and, when I came for my appointment, only after I showed up at 7am did Dan Metts tell me that they were on back order. That was not his fault, but thoroughness could have caught that before time being wasted. 3 weeks later, the parts came in, but he calls me to ask if I am aware of the tires that would also be required to fix it correctly. I replied he made no mention of that this whole time. Had he mentioned that, it would have been a factor in my decision making. Again, lack of thoroughness. He stated it was on the paper. Not denying that, however it was his job to explain that to me. I decided to get my refund. He said he would leave the signature page that was needed at the cashier. When I showed up the next day, Valentina (Cuevas is her last name I believe) ruffled through about 15 pages of paperwork and said my paperwork was not there. She put very little work into helping me and urged the reconciliation to Brian Singletery because he is the manager. I suspected that she did the bare minimum and it was confirmed when, the next day, Dan reprinted the work and walked me back(he seemed frustrated at their lack of execution as well) and pointed to an in view filing organizer that he said he put the paperwork in the first time(not even three feet behind them). The original paperwork was there so now I had two sets of paperwork, but the work was still not done. A little effort by Valentina would have made a difference. She no critical thinking skills. Please do not respond back to this with a sorry and a phone number asking for me to call you back as that is not the way to handle it. As a manager, I presume, you have all the resources to find my number and follow up the correct way. I have no interest in calling, being placed on hold, or figuring out the vagaries that are your system’s extensions only to be sent to someone’s voicemail after being on the phone for 20 minutes. I will move on, instead in hopes that Lipton, Pembroke Pines, or North Miami Toyota is better equipped to assist their customers. More

I took my RAV4 in for its first 5000 miles servicing and the service and speed of which it was done was excellent, highly professional and efficient. the service and speed of which it was done was excellent, highly professional and efficient. More

Mr. Brian Singletory It's so awesome I like going to him He is very professional. He is very professional. More

Brian was very attentive and answered all my questions. I was in and out within 2 hours which is unheard of m. Thank you Brian! I was in and out within 2 hours which is unheard of m. Thank you Brian! More

I am satisfied with the service received at Toyota Hollywood, I just miss when you washed my car. 😁 Hollywood, I just miss when you washed my car. 😁 More

Great customer services, they did what my car needed it. Giving me a space even I did not have an appointment. It was very convenient and the service was great. Giving me a space even I did not have an appointment. It was very convenient and the service was great. More

I noticed improvement with customer service every time I visit to service my car. Keep up the good work. visit to service my car. Keep up the good work. More

Excelent very profesional the person in charge takes his time to explain the service provided he accepts my 20 dollars discount time to explain the service provided he accepts my 20 dollars discount More

Team of Hollywood Toyota were cooperative and competent ,good customer service , especially Lenny service in charge ,good customer service , especially Lenny service in charge More

At 2:30 pm, my intention was to acquire a new battery. However, the service representative persistently attempted to persuade me to linger, despite my clear statement that I couldn't remain for hours due However, the service representative persistently attempted to persuade me to linger, despite my clear statement that I couldn't remain for hours due to the necessity of picking up my children before 6 pm, the estimated service completion time. He subsequently stated that I would wait elsewhere and pay for a battery, as if this were a compelling reason to change my decision to not wait. It is worth noting that the existing battery was not an official Toyota battery but an aftermarket one obtained from the same location. I intend to escalate this matter to the corporate office for resolution. More