2,495 Reviews of Toyota of Hollywood - Service Center
I made an appointment to have a routine check up of my car. The appointment was made 5 days in advance for a Tuesday afternoon. When I got there, the lady that received me was very courteous. However, I w car. The appointment was made 5 days in advance for a Tuesday afternoon. When I got there, the lady that received me was very courteous. However, I was told the person that was to assist me as per my appointment was not available. She tried to have someone else assist me with registering but no one wanted to take more costumers (not a good sign). She quickly found someone to assist me. But that person told me they were too packed today, and if he registered me, I would have to wait an average of 4 hours before they could look at my car. Four hours! That + whatever it would take to have my car serviced! With an appointment made 5 days in advance! I don't want to speculate what happens when one has no appointment. I do not blame the employees as much as I do the administration. I understand the amount of costumers fluctuates and is not predictable but they should give priority to appointments over walk-ins, not give out more appointments than they can handle, and not take in walk-ins if they are full. And, if there is (unexpectedly) insufficient work force that day, they need some system to call or text costumers with appointments if they can't be serviced that day. That's what they have one's phone number for. I wasted time driving there. Will never go back there! More
I dealt with him many times always a professional this guy knows how to do his job I rate him 100 guy knows how to do his job I rate him 100 More
Andris is the best Hollywood Toyota adviser. She is very profesional and is he made me feel asa family. She is very profesional and is he made me feel asa family. More
Drew the service advisor did an outstanding job getting my ripped leather center console fixed my ripped leather center console fixed More
My service advisor was very helpful. I felt confident leaving the car with them. He also suggested ways to save money which is always a good thing. I felt confident leaving the car with them. He also suggested ways to save money which is always a good thing. More
Everyone was very polite the wait was a little long. But service was good. Thanks But service was good. Thanks More
Brian was very kind, acknowledges, on time. He told me the revision will take like 1 and a half hour but before than 1 hour he called me back. Very attentive. He told me the revision will take like 1 and a half hour but before than 1 hour he called me back. Very attentive. More
From the moment I stepped foot on their premises everyone was professional and eagerly to help- my car was serviced, complementary washed and delivered in a timely manner. It was truly an enjoyable experienc was professional and eagerly to help- my car was serviced, complementary washed and delivered in a timely manner. It was truly an enjoyable experience. More