Toyota of Hollywood - Service Center

Danny Metts was EXCELLENT I took my car in for service on my 2012 Camry and Danny Metts was very helpful. He had my car fixed and ready to go way quicker than I anticipated. I took my car in for service on my 2012 Camry and Danny Metts was very helpful. He had my car fixed and ready to go way quicker than I anticipated. Great experience! More

Horrible service department I made a service appointment on line. It was about 3 days out. I chose 11:00 on a Wednesday just for an oil change. At 12:45 I was still waiting fo I made a service appointment on line. It was about 3 days out. I chose 11:00 on a Wednesday just for an oil change. At 12:45 I was still waiting for my car. I went to Evan Kendra to check on the car, he said my car didn't even go in yet. I explained I had an 11:00 appointment and he informed me that means it just put you in line. My way of thinking you take the appointment first that is why you make it. Finally at 1:30 my car was ready. What is the use of making an appointment. I called the dealership and asked to speak to a service manager. Nobody was available so I left my name and number on voice mail. Still have not heard from him. On the bottom of the invoice states you can now make service appointment 24/7 a week.. ...........WHY BOTHER........ More

I can't get a service manager to return my call for 5 days. I leased my 2016 car from toyota of hollywood , took it in twice for regular maintenence both time they broke my wheel cover and said nothing. Even be I leased my 2016 car from toyota of hollywood , took it in twice for regular maintenence both time they broke my wheel cover and said nothing. Even before I let them do the work the second time, I brought it to their attention that they broke my wheel covers, and please take note that none are now broken. Guess what, they still broke it, and denied they did. For my third maintenance, I took it to lipton toyota, they discovered my tire pressure sensor was broken off, and just put back in the tire. The only persons that went into my tire was toyota of hollywood to put a patch inside the tire for a small nail in the tire, instead of just a plug. And then trying to charge me $40 for the patch, but still refusing to accept guilt for breaking my wheel covers. Now I've been trying to get in touch with a service Manger for 5 days to discuss my tire pressure sensor. I can't get any Manger to accept or return my call, for 5 days. My next option is to drive the 40 minutes there. More

Worst service and customer service My took my car for recalled items to be replaced or repaired. The repairman was so rough, he broke the air vent, messed up the gloves(wont stay shut)s My took my car for recalled items to be replaced or repaired. The repairman was so rough, he broke the air vent, messed up the gloves(wont stay shut)scratched up my door frame and my steering column. It took them a month but they did replace the air vent they say they worked on the glove box, still broken, they refused to fix this Frame where they scratched it and the service manager who is supposed to take care of the couches on my steering column can't seem to return my phone calls or make an appointment or get around to it for 4 months now. I will never buy a new car from them I will never take my car there for service I will drive ten miles farther. Everytime you call you are put on hold for 20 minutes you leave multiple voice messages and no one calls you back including the service manager the assistant manager of the dealership or the GM or the owner. These people do not deserve your money. You have been forewarned. More

What a disappointment appointment! I have an appointment today at 8:00 am for oil change and asked to check my front right side brake, I have to mention that I am a customer at this loc I have an appointment today at 8:00 am for oil change and asked to check my front right side brake, I have to mention that I am a customer at this location for the past 14 years. I have been directed to Gregg Whyte as my service manager. I have arrived at 8:15 at dealership service and waited half an our on the appointment line to get my car serviced. Gregg was polite and gave me an estimate of 2 hours, which I have decided to take. I wait and wait hoping that maybe my oil change might be less than 2 hours. Guess what ? after patiently waited 3 hours I have asked what is the status of my oil change and ask Gregg to cancel my Brake Inspection and to return my car either way. Of course they did not even touch my car, I have it returned after three and a half hours after arriving at Toyota of Hollywood Service. Before leaving I have to find out what went wrong with my car and of course with my time. Next in line was Manager Brian Singletery which told me that I am the third person in line in my attempt to reach him. Polite and stress out he offer me to have my oil changed in one hour ...hmmm after having an appointment early in the morning.. My last attempt to find out why this happened to me or maybe for a positive solution was the Service Director John Diaz, which was honest and told me that he does not have an excuse for this situation. My personal opinion is that this Service either does not have enough personnel or is taking a lot more appointments that it can carry, creating a very bad environment for all people involved being involved, starting with customers and finishing with employees and management. Please avoid at all cost! unless they will remedy this awkward situation. More

Look up the better business bureau rating.... D- Save yourself the trouble. Rude, arrogant, and management sees no problem with it, in fact seems to back up or expect it. Highly suggest you look el Save yourself the trouble. Rude, arrogant, and management sees no problem with it, in fact seems to back up or expect it. Highly suggest you look elsewhere. More

Service center needs improvement. In 2 weeks i made about 6 attempts with very simple question to be answered. In 2 occasions they could not answer at all because service dept was to In 2 weeks i made about 6 attempts with very simple question to be answered. In 2 occasions they could not answer at all because service dept was too busy, twice I was transferred back and forth between 2 same people who could not answer because they did not know and 2 times after transferring between several service department associates they took my number and told me that somebody competent will return the phone call. Associate took a note and kindly repeated my issue and contact info and promises that he will pass the info to person who will be able to answer. Cant blame her at all, but sure can employees who got message. Never received a phone call. Me and my wife both own Toyotas and she spent several 1000's for services in this location. I guess not anymore. I was trying to see what would be prorated price on (84 months Warranty) Toyota Battery which was put in 2.5 years ago to her 2010 Toyota and when it could be done. Very simple. I gave up.. More

Horrible Service Center Their service department needs a zero. I am from out of town and had trouble with my Toyota Truck while driving through Hollywood. I thought the sma Their service department needs a zero. I am from out of town and had trouble with my Toyota Truck while driving through Hollywood. I thought the smartest thing to do would be to go to a dealership for service. Worst mistake I ever made!! The truck was running when we brought it there. They kept the truck for ELEVEN days each day telling us "just one more day". Since we were out of time and money staying in a hotel for ELEVEN days we had to pay $900 to ship our truck home. When it arrived the ENGINE WAS IN PIECES!. Our local dealership says it will cost $3400 just to put the engine back together and they clearly broke pieces of the engine!! And don't believe it when they tell you to talk to the general manager, NO ONE WILL EVER CALL YOU BECAUSE THEY KNOW THEY ARE DISHONEST. I have had many cars in my lifetime and I understand things happen but we trusted this business and they have cost of thousands of dollars and don't care one bit. Do yourself a favor and find another Toyota dealership. I am from out of town so I have no reason to tell you anything but the truth. More