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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
2,518 Reviews

2,518 Reviews of Toyota of Hollywood - Service Center

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April 29, 2025

The Service was excellent. Mr. Brandon was very friendly, courteous and able to answer a lot my questions and concerns More

by DOMINGO.G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon M Silvestr
Apr 30, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that Brandon provided excellent service and addressed all your questions at Toyota of Hollywood! Thank you for sharing this positive feedback with us.

April 29, 2025

Pleasant and efficient There was confusion by the three writers. I was not kept informed. The service tech was excellent. One technician said he'd help me but stepped away and never returned. This is my fi More

by JSELDNER
Recommend Dealer
Yes
Employees Worked With
Several people. Three, yes three writers, and one technician. I will say the tech was excellent; Robbie was thorough. He explained all the steps taken to diagnose my concerns about my vehicle.
Apr 30, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing your experience with Toyota of Hollywood. We'll work on improving communication and hope to provide a smoother experience next time!

April 29, 2025

Very good service👍😆and fast to thank you 🙏 see you next time have a good day More

by MCKENZIEKAY87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
3.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Toyota of Hollywood FL responded

Mckenzie, thank you for taking the time to review Toyota of Hollywood! It really means a lot to hear that you're happy.

April 28, 2025

I don’t have comments for this survey- people should be able to pass it More

by ym250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Toyota of Hollywood FL responded

Thank you for stopping by to leave Toyota of Hollywood a 5-star review!

April 28, 2025

Drew Manning is the Best! ! Made my appointment online, Scheduled 10,000 mile PM, had a couple of free cups of coffee and read my book for a bit. Spoke with my favorite Salespe More

by jeffegg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Toyota of Hollywood FL responded

We're delighted to hear that Drew Manning and Prince Duke made your visit enjoyable at Toyota of Hollywood! It's great that you could relax with some coffee while we took care of your 10,000-mile service. Thanks for sharing this positive experience!

April 28, 2025

My experience with the dealership was excellent, Brandon was very helpful, accommodating, and knowledgeable. He made my experience quite pleasant. More

by imperatodaniela
Recommend Dealer
Yes
Employees Worked With
Brandon
Apr 29, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing this wonderful feedback! We're glad Brandon made your experience at Toyota of Hollywood feel pleasant and accommodating. Safe travels ahead!

April 28, 2025

I’m happy with the service I get every time I come to the dealership. People are professional and quick More

by Adriana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny
Apr 29, 2025 -

Toyota of Hollywood FL responded

Adriana, we're delighted to hear that you consistently receive professional and efficient service at Toyota of Hollywood. Thank you for your kind words!

Apr 29, 2025 -

Toyota of Hollywood FL responded

Adriana, we're delighted to hear that you consistently receive professional and efficient service at Toyota of Hollywood. Thank you for your kind words!

April 28, 2025

Everything is good,only negative was waiting for 4 hours Was waiting in dealership about 4 hours More

by mrg33009
Recommend Dealer
Yes
Employees Worked With
Leonid
Apr 29, 2025 -

Toyota of Hollywood FL responded

Thank you for your patience and understanding. Our team at Toyota of Hollywood looks forward to providing a swifter service next time around.

April 28, 2025

Took my car out there for oil change. The technician did not put back the engine oil cap properly, which caused the oil to spill out, causing a mess all over the engine, thank god I notic More

by daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Service manager
Apr 30, 2025 -

Toyota of Hollywood FL responded

Daniel, I'm truly sorry to hear about the oversight during your oil change. We take such matters seriously and would like to ensure this is addressed properly. Please reach out so we can make things right for you. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

April 28, 2025

Bad service from arrival to dismissal Not caring and lying Giving false information Not answering phones More

by lilmissastrid
Recommend Dealer
No
Employees Worked With
Isaiah olajoyegbe and Abel Torres
Apr 30, 2025 -

Toyota of Hollywood FL responded

I'm sorry to hear about your experience with our service. We strive for clear communication and attentive care, so it's concerning to read this feedback. Please reach out directly when you have a moment; I'd like the opportunity to address these issues personally. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

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