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Toyota of Keene

Swanzey, NH

4.6
573 Reviews

591 Monadnock Highway

Swanzey, NH

03446

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573 Reviews of Toyota of Keene

May 28, 2011

My husband & I looked online at used inventory, were in contact with an online specialist Cathy Gannoe through this dealership---she was extremely friendly,listened to us and found us alot of options to More

by sfreeman187
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Robinson , Joel Robinson
Jun 22, 2011 -

Toyota of Keene responded

Mr&Mrs Freeman, thank you so much for choosing Toyota Volvo Keene as your dealer on the Mini van purchase. Joel Robinson is one of our many client specalists who provide the ultimate customer experience day in and day out. We appreciate you taking the time to complete this survey via dealer rater. Sincerely, Scott Webber General Sales Manager

May 28, 2011

Shawn has always made sure that I was put into the correct vehicle for my needs. I never felt any pressureand he answered all of my questions when I was torn between two different Toyotas. He has al More

by NH Toyota
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Waters, Shawn Waters
May 28, 2011 -

Toyota of Keene responded

Thank you for taking the time to complete the survey , as well as your praise for Shawn and his professionalism. Shawn has been at TVK selling both Volvo and Toyota's for many years. We are very happy to have him on our team. We look forward to selling and servicing your transportation needs for may years to come. Sincerely, Scott Webber General Sales Manager

May 27, 2011

I never feel like a number with Shawn. Have bought every car I have needed from him the last few years. I know when I walk in that I will be well taken care of. Shawn listens to me and helps me find the rig More

by giambifan7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Waters, Shawn Waters
May 28, 2011 -

Toyota of Keene responded

Robert, Thanks for all the kind words regarding Shawn as well as our service department. We at TVK go out of our way to perform the ultimate experience in all our departments. Sincerely, Scott Webber General Sales Manager

May 26, 2011

We gave Keene very short notice as to when we would be coming down to buy a new Matrix, but they were able to work with us remarkably well. We ended up there on a Sunday where they had some limited sta More

by jbell1974
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathon Pavnick
May 26, 2011

We bought our car through Shawn Waters and we were so happy with our purchase. Shawn is a good friend and we feel comfortable with dealing with him. We feel he gave us a good deal and took good care of More

by jlake1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Waters, Shawn Waters
May 26, 2011

I didn't find anything great about this dealership. I was pushed into a car like usual.The manager was upset that I wasn't buying the car that day, and I could over hear him telling my salesperon about it. I More

by diesel03431
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I was told he would fail if he didn't get all five. Don't wanna get him into trouble
May 27, 2011 -

Toyota of Keene responded

Thank you for taking the time to respond via Dealer Rater regarding your experience here at Toyota. We value your input and have taken steps to increase our level of inspection after waxing, as well as our voice mail programming system to insure customers are answered and served efficently. I also invite you in whenever you would like,for a complete cleaning inside and out, while you use one of our loaner cars. Sincerely, Scott Webber General Sales Manager

May 26, 2011

Have dealt with Toyota Volvo of keene for many years specifically with Shawn Waters, Jaime and Bill. They make it easy to do business with with thier personable style and and knowledge and is always my More

by macmurray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Waters, Jaime Rios, Bill Fenton, Jaime Rios, Shawn Waters
May 26, 2011

We were very happy with our experience at Toyota of Keene and found Tim Lajoie to be an excellent representative to help us in picking our new Tacoma. Tim was very friendly and knowledgeable about the Tacoma More

by saucyCT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim LaJoie, Stephen Hill, Steve Hill
May 25, 2011

shawn waters;great NO PRESSURE salesman.very on top of the toyota product line.shawn makes the car buying process enjoyable! no BS from shawn;if he doesn't have an answer to your question,he will get one More

by mjpc0819
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
shawn waters, Shawn Waters
May 25, 2011 -

Toyota of Keene responded

Thank you for your praise of Shawn Waters and his professional demeanor. Shawn has been with us for many, many years,as well as being a lifetime Keene area resident. Feel free to send anyone down to the store for the exact same experience you enjoyed. Sincerely, Scott Webber General Sales Manager

May 25, 2011

I have purchased two used vehicles from Shawn Waters and I have been thoroughly pleased with both of these cars and the quality of care I have received at Toyota Volvo of Keene. I would highly recommend Mr. More

by skwillis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Waters , Shawn Waters
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