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Toyota of Kent

Kent, OH

4.7
1,090 Reviews
Toyota of Kent, we're known for our selection of new and used Toyota models, but we have so many more services. With years of experience helping Stow, Cuyahoga Falls, Hartville and Portage County drivers with everything related to their Toyota model, we're your go-to resource, whether it's service, financing, and more. What you can count on is a team of enthusiasts standing in your corner to help with every part of the ownership process.
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1111 W. Main St.

Kent, OH

44240

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Showing 1,090 reviews

September 27, 2023

I received great intake service John was very personable and efficient. My car was serviced as they said in about an hour. The only down side was my car was “washed” and returned to me completely wet, the b More

by SAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
September 22, 2023

Great service but note not to crank emergency brake on stick shift that owner cannot get it released. More

by grettajane53
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Oct 03, 2023 -

Toyota of Kent responded

Thank you for this review and we will pass along your comment to the team!

September 20, 2023

Our service director, Dan, was very very helpful throughout the entire process. Providing great and timely feedback throughout the process. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan, Stacey
Oct 03, 2023 -

Toyota of Kent responded

Dave, we're happy you found our staff to be so supportive during your experience here at Toyota of Kent. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 17, 2023

The staff will always go out of their way to make sure your visit is as efficient and pleasant as possible. Pricing and work time are discussed beforehand so there are never any surprises. More

by Pat4527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Blaszik
Oct 03, 2023 -

Toyota of Kent responded

Pat4527, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Kent! Thanks again for taking the time to leave us this information about your recent visit. Take care!

September 16, 2023

Dale in the Service Department is always so friendly and helpful. He makes you feel welcome and valued as a customer. More

by christinestewart1109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale
Oct 03, 2023 -

Toyota of Kent responded

Christinestewart1109, we are so pleased you enjoyed your visit to Toyota of Kent! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 12, 2023

So far-so good in the service dept. -came early and was out early as well More

by grangerss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 03, 2023 -

Toyota of Kent responded

Grangerss, thank you for your kind words and this great review!

September 12, 2023

The service department gentleman was very courteous and promptly took care of me. Also spoke to Tyler in Finance about an extended warranty for my vehicle. He was courteous also and answered all of my qu More

by NA72coupons
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Toyota of Kent responded

Na72coupons, we're glad you had such a wonderful experience with us! If you're ever in need of more help, please let us know!

September 08, 2023

Took my daughters car in for service. Daniel was courteous, professional, friendly. They were able to fix the issue with her tire. Very happy with the efficiency of Toyota service departm More

by mkmrusso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Oct 03, 2023 -

Toyota of Kent responded

Mkmrusso, thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!

September 05, 2023

Pleasant service professionally handled. Pleasant waiting area. I would recommend the dealership to my friends. More

by Dstansberry47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seevice
Oct 03, 2023 -

Toyota of Kent responded

Dstansberry47, thank you for sharing your positive experience! We hope you have a great day!

September 01, 2023

Excellent customer service and the car service was timely along with great communication! I will be back. More

by Ssectaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service