Toyota of Killeen

Just bought a 2019 Toyota Highlander from this dealership. Matt and Bianca did an excellent job helping me and my wife find the right vehicle for us. Thank you. dealership. Matt and Bianca did an excellent job helping me and my wife find the right vehicle for us. Thank you. More

Outstanding customer service I bought my sienna here 7 years ago. The purchase was an excellent experience and the service I have gotten here is truly outstanding. They take car I bought my sienna here 7 years ago. The purchase was an excellent experience and the service I have gotten here is truly outstanding. They take care of every detail, and they do it quickly. More

2007 Expedition: $1,197 in repairs within first month Staff is seemingly nice enough. Bought a used 2007 Ford Expedition here. Test drive went fine, so we purchased the car. On the way home from the deale Staff is seemingly nice enough. Bought a used 2007 Ford Expedition here. Test drive went fine, so we purchased the car. On the way home from the dealership, brakes/wheels were smoking when I got home (20 mins away). We called the dealership and were told "Brakes get hot. You test drove it and bought it without warranty" and basically we are on our own. That's fair I guess and technically they are right, but when I buy from a dealership I expected a more responsible and accountable approach than that. Bought the car 6/26/19. Had to bring it in for repairs 6/27/19. Had to bring it in again for a different repair 7/5/19. And again 7/15/19 for a total of $1,197 in repairs. I brought this to the attention of the salesperson (Newton Rose) when he told me my plates were ready. His response was "Ok". So advising people to maybe buy a used car elsewhere. I can;t speak for their new car sales. More

Excellenct Service I have an older car, a 2001 Prius that is still in great shape, thanks to Toyota of Killeen. Their service rep that I deal with, Todd Sateren, Service I have an older car, a 2001 Prius that is still in great shape, thanks to Toyota of Killeen. Their service rep that I deal with, Todd Sateren, Service Drive manager, has been one of the greatest contacts that I have ever had. More

Killeen Toyota sets the bar on sales and service! Been going 40 miles round trip to Killeen Toyota for several years. Best dealership I’ve found in many years. Sales, service and parts personnel are Been going 40 miles round trip to Killeen Toyota for several years. Best dealership I’ve found in many years. Sales, service and parts personnel are excellent, friendly and trustworthy. Service work is good, competitively prices. Advisors are helpful and work to save me time and money. More

Thank you Toyota of Killeen! Rocky was extremely attentive and responsive to my needs both on the phone and in person while I was looking for a vehicle. He is the main reason I Rocky was extremely attentive and responsive to my needs both on the phone and in person while I was looking for a vehicle. He is the main reason I returned the next day to purchase my Venza. I was mostly shuffled to the side at a different Killeen dealership even though I had an appointment and was prepared and knowledgeable about what I wanted. I attributed their attitude to me being a women shopping by myself. Rocky and the staff at Toyota of Killeen welcomed me with their friendliness and prompt attention and follow up. More

Satisfied buying experience Great customer service Awesome sales person clean facilities love the product. Also was fed and met a state Senator. I would be confident to recommend Great customer service Awesome sales person clean facilities love the product. Also was fed and met a state Senator. I would be confident to recommend Newton Rose to my friends because of his patient demeanor and product knowledge and ability find the answer to questions asked. More

Mr. Todd is what "right" looks like. It took only one phone call to Mr. Todd in your service dept. to resolve 3 vehicle-related problems. 1) fluid leaking from & puddling under the fron It took only one phone call to Mr. Todd in your service dept. to resolve 3 vehicle-related problems. 1) fluid leaking from & puddling under the front of my Tacoma, 2) was scheduled to drive the Tacoma to meet 3 others in Austin w/trailer in tow in 48 hours and 3) no transportation while the truck was being repaired. Although assisting many other customers simultaneously, Mr. Todd confirmed all needed repair parts were on-hand, initiated and relayed multiple progress updates thru-out from the repairing technician in whom he expressed the utmost confidence and also, personally ensured this customer had a ride home from and back to the dealership. As a direct result of Mr. Todd's diligence and skillfulness, 1) the engine's water leak was repaired and now runs even smoother, 2) completed the trip to Austin w/o delaying and 3) was provided courtesy transportation during repairs. Mr. Todd deserves commendation for his dedication to excellence. He is what "right" looks like. Please extend to him every consideration for time-off and cash awards that clearly communicate he is appreciated. More

Mr. Todd Provides Excellent Customer Service Had the family’s 2 Toyotas serviced recently at Toyota of Killeen and had the pleasure of working with Mr. Todd. Although he was obviously busy with Had the family’s 2 Toyotas serviced recently at Toyota of Killeen and had the pleasure of working with Mr. Todd. Although he was obviously busy with many others, he had our 2 vehicles in-and-out in less than an hour. At the time of drop off, in addition to the periodic servicing, asked him to inspect closely one of the vehicles to identify possible problem areas and any preventive maintenance items that might need attention before taking it on an extended road trip planned in 2019. When picking up the vehicles, Mr. Todd conscientiously delineated problem areas found during vehicle servicing that, although not urgent, would need addressing before the planned road trip at the current rate of wear. Additionally, having worked with Mr. Todd before, he remembered what was important to this specifically customer and insured their accomplishment. Mr. Todd deserves commendation and every consideration for time-off and cash awards, to ensure he knows he is appreciated and as incentive for him to remain there at Toyota of Killeen for many more years to come. More

RAV4 LE I was highly recommended to you by a friend, who had a great experience working with you several years ago when they purchased their first vehicle and I was highly recommended to you by a friend, who had a great experience working with you several years ago when they purchased their first vehicle and they are still driving the same car ten years later. I wanted to take the time to say thank you for the assistance you gave me as a sales representative in purchasing the Toyota RAV 4 LE. I am truly thankful and satisfied with the car I bought from your dealership. You assisted me very well, with constant contact regarding options for me to select, staying after closed business hours, picking me up from the car rental agency and several other things that made my car buying experience hassle free. I was able to get the right car for me and my profession Again, I want to let you know that I greatly appreciate the effort that you took in giving me great customer service, which is highly appreciated. I will be referring you to anyone looking to purchase to new or used vehicle More