Had the family’s 2 Toyotas serviced recently at Toyota of Killeen and had the pleasure of working with Mr. Todd. Although he was obviously busy with many others, he had our 2 vehicles in-and-out in less than an hour.
At the time of drop off, in addition to the periodic servicing, asked him to inspect closely one of the vehicles to identify possible problem areas and any preventive maintenance items that might need attention before taking it on an extended road trip planned in 2019. When picking up the vehicles, Mr. Todd conscientiously delineated problem areas found during vehicle servicing that, although not urgent, would need addressing before the planned road trip at the current rate of wear. Additionally, having worked with Mr. Todd before, he remembered what was important to this specifically customer and insured their accomplishment.
Mr. Todd deserves commendation and every consideration for time-off and cash awards, to ensure he knows he is appreciated and as incentive for him to remain there at Toyota of Killeen for many more years to come.