Toyota of Kirkland

In December 2024, I took my Toyota Sienna in for service at Toyota of Kirkland and was charged over $2,100 — with nearly $617 in what I believe were excessive and unjustified charges. Despite reaching out d at Toyota of Kirkland and was charged over $2,100 — with nearly $617 in what I believe were excessive and unjustified charges. Despite reaching out directly, and filing complaints through Toyota Corporate, the Better Business Bureau, and the Washington Attorney General’s office, Toyota of Kirkland repeatedly refused to address the core issues I raised. My concerns: Labor Charges: I was billed at $200.37 per hour — significantly higher than the regional average for Toyota dealerships in Western Washington. When I asked for an explanation, I received only cherry-picked comparisons to other overpriced dealers, rather than any real justification for their rate. Parts Overpricing: I was charged $30.60 each for spark plugs with a Toyota MSRP of $18.95 (available at multiple dealerships for under $15). An intake manifold gasket was charged at nearly double its MSRP. This pattern repeated across multiple line items, including transmission fluid. Questionable Billing Practices: I was billed for a full additional labor hour for throttle body cleaning — despite that being part of the spark plug replacement procedure. The invoice listed only one technician, but over 7 hours of labor were charged in a ~6-hour window. I attempted to resolve this in good faith through months of emails and escalations. At every stage, Toyota of Kirkland either ignored the specific pricing discrepancies or deflected with irrelevant comparisons. Their final response was to simply state that they are “allowed to make a profit.” I agree — businesses can make a profit. But this was price gouging, not profit. We won’t be returning to Toyota of Kirkland. We’ve found a highly rated independent shop and will be sharing this experience with friends, family, and neighbors. If you care about transparency or fair pricing, I strongly recommend taking your vehicle elsewhere. More

I brought my 2013 Toyota Land Cruiser in for service yesterday and had an outstanding experience. The team took care of everything that needed to be done efficiently and professionally. What impresse yesterday and had an outstanding experience. The team took care of everything that needed to be done efficiently and professionally. What impressed me most was their prompt service - I was attended to in a timely manner without any unnecessary delays. Kaitlyn, my service advisor, was particularly helpful and knowledgeable. She took the time to explain what maintenance items my vehicle needed and made thoughtful recommendations for additional services that would benefit my car’s performance and longevity. The technicians completed all the requested services thoroughly, and I felt confident that my Land Cruiser was in capable hands. The transparency in their recommendations and the quality of their work definitely earned my trust. I would highly recommend this Toyota service center to anyone looking for reliable, professional automotive care. They clearly prioritize customer satisfaction and vehicle maintenance excellence. More

I brought my vehicle in for service. Disjointed and next to zero communication from them on its repair (which they never did). It’s like they forgot why my vehicle was even in. My loan Disjointed and next to zero communication from them on its repair (which they never did). It’s like they forgot why my vehicle was even in. My loaner was an expired tags car that was 12,000 overdue for an oil change, so cautionary tale on purchasing a used car from them. More

This Toyota Dealership is clearly not capable of handling the amount of business they get. I called 3 times attempting to make an appointment for my regular 5,000 mile service. The first 2 times I was forw the amount of business they get. I called 3 times attempting to make an appointment for my regular 5,000 mile service. The first 2 times I was forwarded to the concierge who took my information so the service department could call me back when they had some time. I never received a call back and it has been 1 week! On the third time I called, while I was on hold, the automated message said that you do not need an appointment for regular service. It said to just drive in. When I got connected to the concierge, I tried to confirm this was actually the case. They were not able to actually answer my question. They would just say that if it was routine maintenance, then they had an express line. They wanted me to leave another message for their service team to call me back. I decided to just drive in first thing when they opened at 7. I arrived at 6:50 and was approximately 8 cars back in line. Someone finally came to check on me at 7:25. When I told them that I was bringing my Rav4 in for its 5,000 mile service, the individual than asked me if I had made an appointment!? I told them that I had done my due diligence to attempt to make an appointment, and was unable to. I did not have a choice and had to wait at the dealership for over 2 hours for them to perform the routine oil change. I wish that I lived closer to I-5 Toyota where I purchased my Rav4. They were much more personable and very responsive. Unfortunately, this is the closest Toyota Dealership. I chose to purchase my Rav4 down at I-5 Toyota after having visited Toyota of Kirkland, because they did not have ridiculous dealer mark ups and actually had the time to find the right car for my needs. More

So quick to sell you a car with things such as extended Toyota care to do oil changes and such. Even after making an appointment (second time and even worse results) came in and was told a grim “it will be Toyota care to do oil changes and such. Even after making an appointment (second time and even worse results) came in and was told a grim “it will be at least 4 hours”. They don’t tell you any news about the service, I found they do not rotate the tires but say they do the when called on it try to make it your problem. Why are you mad? Hum? It is unbelievably awful and they know they can’t fix it. Or won’t. So you can expect to waste a ton of time every time on questionable service under your warranty that was pushed on the purchase of the car, said to save money, when really I wasted many hours each time which amounts to an awful lot more money spent with all that one can not do on the day of. To top it off and really bring it all to peak they don’t tell you when your car is ready. Each time I waited an extra 2hrs before i came to check. Avoid all purchases and service at this forsaken to forever be a mess location. More

Very rude and racist sales representative - Zerai and Jay - please avoid them at all costs. - please avoid them at all costs. More

Don't bother asking about the availability of vehicles. They do not get back to you. They do not get back to you. More

Cheaters. We asked for Toyota extended warranty, instead of Toyota financial service contract, they were trying to sell third party. They added some theft prot We asked for Toyota extended warranty, instead of Toyota financial service contract, they were trying to sell third party. They added some theft protection for $600. I didn’t get car yet, but looks like I will cancel purchase. More

They are taking advantage of the demand. They have huge markups - over $7000 on Rav4 Hybrid. They have huge markups - over $7000 on Rav4 Hybrid. More

They added $7000 as delaer added options on 33k Rav4. Given some discount when asked but still around 6k. They are taking advantage of demand. Being a first time buyer i got trapped as i already signed Given some discount when asked but still around 6k. They are taking advantage of demand. Being a first time buyer i got trapped as i already signed lease. Beaware More