This rating is for services, that's where my experience happened.
Service employee comes to me when I drove my can in for services (2016 Camry Hybrid has 35K miles) - I told him I am hearing clunk noises when I turn or move or stop so other mechanics couldn't figure the reason behind this.
He started honestly (I knew then he is trying to brush me off), if other's didn't figure it out, it will be hard for us to figure it out too. If you want you can leave the car for a while and might has to stay overnight. I asked him if the dealer can't figure it out, who would!? any way, the car should have some kind of warranty still on the car.
He said maybe, but the diagnoses will cost you $157.00, I said if you figure out what's wrong with the car no problem, I will pay. He said no you will pay either way because it is our employee time.
I said other didn't charge me because they couldn't figure it out, he said we are different.
I said OK, can you guys give me a ride to my house, he said no we don't give rides anymore (In their recorded message it is clearly says they will drop you off and pick you up in their shuttle). So I said ok, I don't have anyone to give me a ride, so I will wait here, any idea how long would that be? he said I don't know you know covid-19 no one knows anything anymore.
I was shocked how he was treating me and the way he was talking, it was very clear he doesn't want to help me or want my services.
I honestly will never go there ever again. Go Magic Toyota or Bellevue or Seattle, never Kirkland Toyota again.