Toyota of Kirkland

3 stars — Good outcome, but a serious process problem buyers should know about. I'll start with the positives: my 2026 Toyota RAV4 Hybrid arrived on time, the delivery was smooth, and I'm genuinely ha buyers should know about. I'll start with the positives: my 2026 Toyota RAV4 Hybrid arrived on time, the delivery was smooth, and I'm genuinely happy with the vehicle. Salesperson Cohen was helpful and professional throughout. This review is not about him, and it's not about the car. It's about a dealership policy that blindsided me after I had already made significant financial and logistical commitments — and that I believe every potential buyer deserves to know about upfront. When purchasing a vehicle from incoming inventory (factory orders aren't available through Toyota right now), this dealership requires full payment — we're talking $50,000+ — weeks before the vehicle is delivered. Not a deposit. Not a hold fee. The entire purchase price, in advance. I have purchased multiple vehicles over the years and have never encountered this at any other dealership. After my experience, I called several other Toyota dealers in the greater Seattle area — none of them have this policy. Here's what frustrated me most: this was never mentioned during our negotiations. Days after my first visit, I was contacted and asked to come back in to finalize paperwork and "bring my checkbook" — which any reasonable person would take to mean a deposit to hold the vehicle. It was only at that final visit, at the last minute, that the salesperson disclosed they expected full payment on the spot, weeks before the car would arrive. I asked the finance manager to explain the rationale behind the policy. He was unable to offer a coherent one. The closest thing to an answer was that it was simply easier for the dealership — which, with respect, is not a justification that accounts for the burden placed on the customer. If you're considering purchasing incoming inventory here, ask about payment requirements before you negotiate or commit to anything. The car I got is great. The process of getting it was unnecessarily stressful — and it didn't have to be. More

I recently purchased a new Toyota Crown Signia from Toyota of Kirkland. While I’m very happy with the vehicle itself, my experience with the purchasing process was frustrating and disappointing. Dur Toyota of Kirkland. While I’m very happy with the vehicle itself, my experience with the purchasing process was frustrating and disappointing. During the transaction, a vehicle theft protection program was added to my contract by my salesperson, Liz Foster, without a clear explanation. I only discovered this add-on after I had already signed the paperwork. It was not presented to me as optional, and I was not given a fair opportunity to accept or decline it. When I raised the issue, the finance manager, Lindsey Refvem, stated that the add-on was non-refundable. However, since I paid cash for the vehicle, I have reason to question whether that statement is accurate. This lack of transparency felt deceptive. Purchasing a vehicle is a major financial decision, and customers should be able to trust that all charges and add-ons are clearly disclosed and explained before signing. I strongly encourage anyone considering buying from this dealership to carefully review every line of the contract and ask direct questions about any additional charges. More

Had timing cover resealed. Had to fight hard to get it covered under warranty even though it was leaking. When at home after the work was done: Open the hood then to find loo Had to fight hard to get it covered under warranty even though it was leaking. When at home after the work was done: Open the hood then to find loose bolts in my engine bay from the work done. I've taken it back twice and I asked them intially when they did the work to check every bolt and they didn't obviously because I'm still finding loose hardware. They also left a tire tread tool im my engine bay underneath the intake box which I fished out with my hand. I'm trying to take my truck to a different dealer now because they don't want to look at my truck anymore even though there may be other stuff loose: I was told no for this over voicemail straight from Josh that the service manager and he said that the main manager said no (Shawn). Found 2 bolts fasteners missing and 8-9 bolts that were left loose and not tight at all. More

I bought a vehicle in the last six months from Toyota of Kirkland. Very dishonest employees, especially in the Finance office. They added fees and didn't include them in any paperwork that they provided on Kirkland. Very dishonest employees, especially in the Finance office. They added fees and didn't include them in any paperwork that they provided on the day of sale. Once I figured out that something was wrong, they finally fessed up and gave me a refund. They never apologized. They lost me, a repeat customer, forever. Avoid these flim flam men at all costs. More

This dealer will never get my business again. I was bait and switched on the warranty and they charged ridiculous markup during Covid. I will choose to shop at places that didn’t take advantage. I was bait and switched on the warranty and they charged ridiculous markup during Covid. I will choose to shop at places that didn’t take advantage. Avoid this dealer at all costs. More

I had a bad experience with this dealership. Everything was okay, not great, until the car’s warranty ended. At the next appointment after the warranty expired, they pressured me to perform main Everything was okay, not great, until the car’s warranty ended. At the next appointment after the warranty expired, they pressured me to perform maintenance totaling $25,000. My car had low mileage and had not reached that amount. I told them there was no need for certain maintenance because the car is almost new. They charged me excessively for unnecessary services. Even Toyota Customer Service did not intervene. Please avoid this dealership or be aware of what they may try to do to you. I will never return to this dealer after this experience. I am disappointed with Toyota’s customer service because I have another car, a Kia, and when I contacted Kia’s customer service, they resolved the issue very quickly. More

In December 2024, I took my Toyota Sienna in for service at Toyota of Kirkland and was charged over $2,100 — with nearly $617 in what I believe were excessive and unjustified charges. Despite reaching out d at Toyota of Kirkland and was charged over $2,100 — with nearly $617 in what I believe were excessive and unjustified charges. Despite reaching out directly, and filing complaints through Toyota Corporate, the Better Business Bureau, and the Washington Attorney General’s office, Toyota of Kirkland repeatedly refused to address the core issues I raised. My concerns: Labor Charges: I was billed at $200.37 per hour — significantly higher than the regional average for Toyota dealerships in Western Washington. When I asked for an explanation, I received only cherry-picked comparisons to other overpriced dealers, rather than any real justification for their rate. Parts Overpricing: I was charged $30.60 each for spark plugs with a Toyota MSRP of $18.95 (available at multiple dealerships for under $15). An intake manifold gasket was charged at nearly double its MSRP. This pattern repeated across multiple line items, including transmission fluid. Questionable Billing Practices: I was billed for a full additional labor hour for throttle body cleaning — despite that being part of the spark plug replacement procedure. The invoice listed only one technician, but over 7 hours of labor were charged in a ~6-hour window. I attempted to resolve this in good faith through months of emails and escalations. At every stage, Toyota of Kirkland either ignored the specific pricing discrepancies or deflected with irrelevant comparisons. Their final response was to simply state that they are “allowed to make a profit.” I agree — businesses can make a profit. But this was price gouging, not profit. We won’t be returning to Toyota of Kirkland. We’ve found a highly rated independent shop and will be sharing this experience with friends, family, and neighbors. If you care about transparency or fair pricing, I strongly recommend taking your vehicle elsewhere. More

I brought my 2013 Toyota Land Cruiser in for service yesterday and had an outstanding experience. The team took care of everything that needed to be done efficiently and professionally. What impresse yesterday and had an outstanding experience. The team took care of everything that needed to be done efficiently and professionally. What impressed me most was their prompt service - I was attended to in a timely manner without any unnecessary delays. Kaitlyn, my service advisor, was particularly helpful and knowledgeable. She took the time to explain what maintenance items my vehicle needed and made thoughtful recommendations for additional services that would benefit my car’s performance and longevity. The technicians completed all the requested services thoroughly, and I felt confident that my Land Cruiser was in capable hands. The transparency in their recommendations and the quality of their work definitely earned my trust. I would highly recommend this Toyota service center to anyone looking for reliable, professional automotive care. They clearly prioritize customer satisfaction and vehicle maintenance excellence. More

I brought my vehicle in for service. Disjointed and next to zero communication from them on its repair (which they never did). It’s like they forgot why my vehicle was even in. My loan Disjointed and next to zero communication from them on its repair (which they never did). It’s like they forgot why my vehicle was even in. My loaner was an expired tags car that was 12,000 overdue for an oil change, so cautionary tale on purchasing a used car from them. More

This Toyota Dealership is clearly not capable of handling the amount of business they get. I called 3 times attempting to make an appointment for my regular 5,000 mile service. The first 2 times I was forw the amount of business they get. I called 3 times attempting to make an appointment for my regular 5,000 mile service. The first 2 times I was forwarded to the concierge who took my information so the service department could call me back when they had some time. I never received a call back and it has been 1 week! On the third time I called, while I was on hold, the automated message said that you do not need an appointment for regular service. It said to just drive in. When I got connected to the concierge, I tried to confirm this was actually the case. They were not able to actually answer my question. They would just say that if it was routine maintenance, then they had an express line. They wanted me to leave another message for their service team to call me back. I decided to just drive in first thing when they opened at 7. I arrived at 6:50 and was approximately 8 cars back in line. Someone finally came to check on me at 7:25. When I told them that I was bringing my Rav4 in for its 5,000 mile service, the individual than asked me if I had made an appointment!? I told them that I had done my due diligence to attempt to make an appointment, and was unable to. I did not have a choice and had to wait at the dealership for over 2 hours for them to perform the routine oil change. I wish that I lived closer to I-5 Toyota where I purchased my Rav4. They were much more personable and very responsive. Unfortunately, this is the closest Toyota Dealership. I chose to purchase my Rav4 down at I-5 Toyota after having visited Toyota of Kirkland, because they did not have ridiculous dealer mark ups and actually had the time to find the right car for my needs. More