Toyota of Kirkland

Missed deadlines, lies, and theft. Avoid at all costs. The horrible experience I had with the Toyota of Kirkland service department. After the way I was treated, I would urge everyone to avoid this dealers The horrible experience I had with the Toyota of Kirkland service department. After the way I was treated, I would urge everyone to avoid this dealership and even Toyota in general. I originally brought my 2018 Tacoma in for the 5k service, which I was told would be; checking and rotating tires, and checking fluids. When I arrived at my scheduled appointment, I was told it would be a 2 hour wait because of how busy they were. When I pointed out a leak in my rear differential, I was asked how I noticed, I replied that I was checking forums about possible issues with that particular model. The service advisor told me not to research potential issues because it gets people questioning issues that don't exist, even after I pointed out the leak. I made an appointment for June 17th to drop off my truck and get a loaner vehicle. June 17th I met with Grant Noftle to drop off my truck for the 5k service, and the leaking differential. I also ask about the recall on the millimeter wave sensor, which I had never gotten notice for (thanks forums), and a chemical residue drip from the factory on my windshield. I was given my loaner car and told it would be a couple days. June 19th, I received a call from Grant saying the 5k service and recall had been done, and he'd spoken with the regional service manager to get confirmation on the differential and windshield. He said everything was covered and it would be done in a couple days. There's 4300 miles on the vehicle and well within the bumper to bumper warranty. June 22nd, I received a call saying it was done but I wasn't able to pick it up before the dealership closed. June 23rd, I came to the dealer and was told I couldn't pick up my vehicle because the service department was closed, and no one had access to the keys. June 24th, I came back, Grant told me the vehicle wasn't finished and he didn't know why someone would have called. He then told me he hadn't even contacted the regional sales manager about the windshield. When I expressed my displeasure with the situation, he offered a free car wash, which was kind of a slap in the face. Later that day I received a call from Grant stating, he had fought to get my factory defective windshield replaced and it would be ready for pickup June 28th. June 29th at 4pm, I received a call from Grant that my vehicle was finally ready for pickup, but he wouldn't be there and to deal with another service advisor. At 4:15pm I walk in and see Grant walking right towards me, after his eyes widen because he's been caught in another lie, he proceeded to put on sunglasses (indoors) and walk past looking out the window, to avoid acknowledging me. I finish my paperwork with the original advisor, that had told me not to look for potential issues with my vehicle. My truck is brought to the front as dirty as the day I dropped it off, and I pulled out of the lot finally done with this horrible experience. Then I noticed my cupholder that was half full of change was nearly empty(not sure if there's a vending machine). I don't care if it was a couple dollars or thousands, being stolen from at your dealer, put this experience over the top. After being lied to multiple times about the status of my vehicle and a couple days turning into 2 weeks, multiple wasted trips, cancelling plans because a carolla hatchback loaner doesn't fit my needs, being talked down to about my automotive knowledge, a service advisor trying to use a disguise to avoid me noticing him, and being stolen from, I tried taking it up with Toyota corporate. I exchanged several emails telling me I would be contacted by Kim Jaffe, the customer relations manager or another member of the management team. It's been almost 2 weeks and I have yet to hear from anyone at the dealership and corporate has been zero help at all. More

These guys honor their reputation and make things right I keep coming back here because their service department is simply better than the other ones within a reasonable distance from me. The service manage I keep coming back here because their service department is simply better than the other ones within a reasonable distance from me. The service manager, Sean Mackin, took care of a previous bad experience and left me feeling very satisfied with the outcome. My hat's off to Sean and the staff at Toyota of Kirkland for stepping up and doing the right thing. More

New car purchase David and the loan officer were great. Very easy to deal with. Very patient and answered all my questions. And gave my plenty of time to make up my David and the loan officer were great. Very easy to deal with. Very patient and answered all my questions. And gave my plenty of time to make up my own mind with out being pushie. Really appreciate both of there time and help..... More

Best Experience Friendly/Thorough/Efficient/Professional at every step in the process. Best experience in purchasing a new car. Will definitely recommend Nima & tea Friendly/Thorough/Efficient/Professional at every step in the process. Best experience in purchasing a new car. Will definitely recommend Nima & team to friends & family. More

Excellent service!!! I was going to go shopping many dealers. But I Fall In Love the design of Camry SE. And Andrew was so friendly and no pressure. Super easy to make a I was going to go shopping many dealers. But I Fall In Love the design of Camry SE. And Andrew was so friendly and no pressure. Super easy to make a final decision for me. I can highly recommend to talk with Andrew. More

Great experience! Working with Stefan was an easy and enjoyable process. Loved his easy going personality, he was knowledgeable, and answered all our questions. From fi Working with Stefan was an easy and enjoyable process. Loved his easy going personality, he was knowledgeable, and answered all our questions. From finding the right car, crunching the numbers, finance and to delivery, it was a great experience. Thank you! More

Highly recommended Had a first rate experience at Toyota of Kirkland. Wonderful sales staff took care of us and gave us a fair deal, Stefan especially. Highly recommende Had a first rate experience at Toyota of Kirkland. Wonderful sales staff took care of us and gave us a fair deal, Stefan especially. Highly recommended. More

Great Service Experience Was in last week for service and Linda was my service adviser. She was very knowledgeable and a pleasure to work with. She even stayed late to make s Was in last week for service and Linda was my service adviser. She was very knowledgeable and a pleasure to work with. She even stayed late to make sure everything was taken care of. More

A very satisfied customer Brought my car in for an electric diagnosis early morning and was greeted by the service counter guys. Very friendly. Then Matt came out and brought m Brought my car in for an electric diagnosis early morning and was greeted by the service counter guys. Very friendly. Then Matt came out and brought me in to sign a few papers and showed me where the waiting area was. Said it would take a while. Before I knew it, Matt came back and we talked about he reason my car was slow to start. He said it was the starter. He showed me a couple of options that I could either get it taken care of today or another day. I chose another day since it still works. The service crew and team that took care of my car we're very professional. The mechics even took care of my brake light by filling the brake resevior at no additional cost. I am completely satisfied and highly recommend them. More

Great test drive! I had a great experience test-driving several cars at the Toyota of Kirkland a few days ago. The sales associate who helped me - Bernice Beasley - was I had a great experience test-driving several cars at the Toyota of Kirkland a few days ago. The sales associate who helped me - Bernice Beasley - was very welcoming. When I walked through the doors, Bernice immediately greeted me with a smile. She shared her expertise of Toyota cars without pressuring me on certain models or features. During the test drives, she welcomed any of my questions. Great service. 100% would visit again to test-drive with Bernice! More