Toyota of Kirkland

Poor Sales Expereince I have bought a Toyota Highlander XLE AWD from Toyota of Kirkland. I had several interactions with a salesperson there that I thought seemed trustwort I have bought a Toyota Highlander XLE AWD from Toyota of Kirkland. I had several interactions with a salesperson there that I thought seemed trustworthy. As the process went along, he got his sales manager involved. This gentleman must have lied or deceived me within this 4 hrs of conversation. Be prepared to sit down and put in 4 hrs. or more of your time. They’re counting on it, that’s why they’re there. It’s even worse when the salesperson says they have to talk to their manager eight different times after threatening to leave 6 different times. It made it worse when I watched the salesperson walk up to his manager and was obviously just bs’ing with him attempting to make you impatient and agree to a deal that is not what you were looking for. They brought me different sets of numbers, all supposedly based on the same pricing, with different monthly payments. Finally we agreed on a deal with 8 years Extended Warranty Platinum, PermaPlate Protection Package, Lifetime Powertrain Warranty and set of accessories (Crossbars, Edge Guards, All Mats, Rear Bumper Protector, Body Side Molding, PulseProtect). We signed a contract by paying $3000 through credit card and signed all the financial paperwork. When I checked documents after reaching home, I found that have been given 8 year Extended Warranty from some 3rd party (Protective Asset Protection) and not from Toyota Financial Services. They deceived me by giving warranty from third party. Next day I went there to give check of $7000 (remaining of $10000 down payment). I told Sales Manager that the paperwork did NOT match the deal we'd worked out. I have been given 8 year Extended Warranty from some 3rd party and not from Toyota itself. Also Sales Manager refused to give some of agreed accessories and threatened me to cancel the contract. He promised me to give $150 gas card instead of $500 worth of accessories (Rear Bumper Protector, Body Side Molding) which sales person agreed during the deal. I am not happy with Salesperson lies for striking a deal with me and then change in his behavior very next day when I asked for accessories. I spent 46K+ money and no happiness while moving out of dealership. I will not recommend this dealership to anyone as they fooled me by not providing extended warranty from TFS and agreed accessories as per deal agreed. More

Great service from everyone at the dealership. We love Toyota cars and the sales representative was most helpful and courteous in heling us achieve our goal. from everyone at the dealership. We love Toyota cars and the sales representative was most helpful and courteous in heling us achieve our goal. More

Awesome service The staff was more than helpful, the service was awesome. My wife was very very satisfied with the service she got. I would recommend it. The staff was more than helpful, the service was awesome. My wife was very very satisfied with the service she got. I would recommend it. More

Outstanding internet sales I have never been through a vehicke sales experience as pleasant as my experience with Justin in internet. He went above and beyond to make sure I fe I have never been through a vehicke sales experience as pleasant as my experience with Justin in internet. He went above and beyond to make sure I felt taken care of, and was not pressured. More

Service unheard of! I have never experienced such a fast solution delivery by a knowlegable staff , Sean Mackin. . Solution was delivered without a charge . This kind I have never experienced such a fast solution delivery by a knowlegable staff , Sean Mackin. . Solution was delivered without a charge . This kind of good will is rarely found . I am so grateful and proud of calling this dealer , my neighborhood dealer. Great job Mr. Obrien! More

Be careful when buying from this dealer. I went in wanted to purchase a Toyota Avalon, and worked out a fair deal with my salesman's finance manager. Lots of things needed to be signed...whi I went in wanted to purchase a Toyota Avalon, and worked out a fair deal with my salesman's finance manager. Lots of things needed to be signed...which I did. Then I was asked to sign the financial paperwork, which I checked very closely (my money is important to me). The paperwork did NOT match the deal we'd worked out. It was several THOUSAND dollars more than it should have been. I left, and will never purchase a car from them. More

Michael and Terry were amazing! I just purchased a 2018 Rav4 hybrid from Toyota of Kirkland. Long story short, there were some complications sourcing my car from another dealership, I just purchased a 2018 Rav4 hybrid from Toyota of Kirkland. Long story short, there were some complications sourcing my car from another dealership, but Michael and Terry worked through all of the issues and made every effort to make my buying experience the best it could be. They've made me a Toyota customer for life. Thanks! More

Been going here since I found them at the old building. Everyone hates going to dealerships for service. This one however, could change your view. Always helpful, always get you what you need. Sure there a Everyone hates going to dealerships for service. This one however, could change your view. Always helpful, always get you what you need. Sure there are times you go in for an oil change, and things are found. Even then they will take you down to the shop to see it for your self, just ask. Atmosphere is excellent, even if you just want to hang out and wait. Even their call center is top notch. More

Switch from Kirkland to Michaels Bellevue I was a long time customer in Kirkland. My wonderful Service Advisor was fired...due to a small issue I understand. Since that time, I have been given I was a long time customer in Kirkland. My wonderful Service Advisor was fired...due to a small issue I understand. Since that time, I have been given different Service Advisor's each time. All seemed to be new and not experienced at all. I completely lost faith and trust in this dealership and I switched to Michaels of Bellevue and have been very satisfied. I understand the Service Advisor got hired at the Everett Toyota...however, that is too far for me to travel for Service Appointments. More

Quick service I brought my car in for a routine 5k check and was out the door in around 40 minutes. Great turnaround time. I would recommend the service at Toyota I brought my car in for a routine 5k check and was out the door in around 40 minutes. Great turnaround time. I would recommend the service at Toyota of Kirkland. More