Toyota of Lake City

Review Really easy to work with. Knew everything about the car and was true to their word. This was quick and pleasant. We will be back again when we need an Really easy to work with. Knew everything about the car and was true to their word. This was quick and pleasant. We will be back again when we need another car and will work with George. More

Fantastic customer service! I actually visited Toyota of Lake City after a horrible experience at Toyota of Seattle a few years ago. I initially test-drove a Yaris and then a Sci I actually visited Toyota of Lake City after a horrible experience at Toyota of Seattle a few years ago. I initially test-drove a Yaris and then a Scion xD and liked both vehicles well enough. I returned a week later and decided to test-drive a Prius c. I eventually left with the Prius c, but I was impressed that no only were David and Tae extremely patient in letting me test drive multiple vehicles, but they never made me feel pressured to make a purchase right away. I only dealt with Tae for a short period of time, but he was extremely helpful and knowledgeable about the Prius c. David took me through most of the process and he is, quite possibly, the most professional, friendly and helpful salesperson I've ever encountered while shopping for a vehicle. I will definitely be returning to Toyota of Lake City for future car purchases and I highly recommend visiting them if you're interested in an environment where you truly feel valued as a customer. More

A very friendly buying experience David Putnam helped me through the process of buying my new FJ cruiser. I wanted a set of rather non-standard features, and he was very helpful in an David Putnam helped me through the process of buying my new FJ cruiser. I wanted a set of rather non-standard features, and he was very helpful in answering my questions about what was possible, and helping me to set up the special order that it required. I was delighted that the vehicle arrived earlier than predicted, complete with everything that I had wanted. David had a very low key, low pressure, but friendly and helpful attitude which I really appreciated. I had lots of questions, and he helped me to get answers to every one of them. I felt like I knew exactly what was going on all through the process, so I had a lot of confidence of getting what I wanted. I had a very good buying experience at Toyota of Lake City, and I plan to return there for all of my service needs. They are very friendly and accommodating, and their newly remodeled place is very nice indeed. More

I give the above rating because I got an equivalent service. I got a good follow up from Sandra, she keep me informed of every process necessary for buying my 2013 Toyota Venza. service. I got a good follow up from Sandra, she keep me informed of every process necessary for buying my 2013 Toyota Venza. More

After very pleasant and timely communication with Undui, I went into the dealership. The customer service was dellghtful, professional, and very efficient. Pleased! Purchase made. I went into the dealership. The customer service was dellghtful, professional, and very efficient. Pleased! Purchase made. More

We were stuck in Seattle, and Michael got us on the road quickly at no charge. We had just visited our son and his wife in Seattle and were about to travel to San Diego. Our car was making funny noises. quickly at no charge. We had just visited our son and his wife in Seattle and were about to travel to San Diego. Our car was making funny noises. It seemed like the transmission was falling apart. I called two local Toyota dealerships. I told them my predicament. At first, Michael said I would need to leave the car for the day. I took the car to Michael's dealership. He arranged to have a mechanic look at it right away. My wife and I waited in their waiting room, which was great. They had a large high definition television, which passed the time away. After about 20 min., Michael came out and told me the good news. It was a minor problem. For some reason, the lug nuts were loose on a wheels, which caused the horrible sound. Michael smiled, and told us they had tightened up the lug nuts and brought the pressure up on the tires: no charge. The shop was very clean and well organized. I've seen a lot of shops in my time, but nothing matched this one. If my son ever gets a Toyota, I'll recommend this dealership. More

As with every Toyota dealer, you have a sales person that greets you, takes you on a test drive, and then passes you off to a Sales Manager. I had the unfortunate experience of dealing with Han Song, the Ass greets you, takes you on a test drive, and then passes you off to a Sales Manager. I had the unfortunate experience of dealing with Han Song, the Assistant Sales Manager. This individual attempted most of the usual unscrupulous methods of price inflating that I have only read about. Let go through the list: 1. Stating that the printed "invoice" that he gave us was an accurate accounting of the cost associate with the car we were buying from the factory to the dealer - WRONG. It had nearly $1,500 in holdbacks that the dealer would immediately get back upon sale of the car. 2. He brought out a "cost sheet" that had a Dealer Prep charge of over $1,000(!!!). The factory pays the dealer to prepare each and every car for sale. No one should ever have to pay for this. 3. He attempted to include the dealer's flooring costs (the loan the dealer must take out to acquire each car). However, he failed to mention that the factory covers this ~$150 burden upon vehicle sale. And yes, the flooring costs listed on his "pricing sheet" were highly inflated. 4. The worst one was trying to include the destination charge as part of the base cost of the car, which he then added a percentage mark-up to. The destination charge is always a separate line item that never gets included as a basis for mark-up. I strongly recommend not going to Lake City Toyota. Do not expect anything better than this type of behavior from Toyota "Sales Managers" as they all behaved the same way at each of the four dealerships I had to visit before finally buying a car. It is unfortunate the dealership owners condone this nonsense (and they do), because it generates nothing but mistrust and anger for customers that will promptly use the Internet disseminate their bad experiences. This was easily the single worst car buying experience I have ever gone through. More

Called on Tuesday to see if the car was still available for sell. Got a no, but then 4 min later received a call a call back that the car was going to be sold to an employee. However if I want it, it would for sell. Got a no, but then 4 min later received a call a call back that the car was going to be sold to an employee. However if I want it, it would go to me first and the employee can wait. With that said we made an appointment for Saturday to come buy the car. Lo and behold! Got there and the car was sold. Yet during all those time I talked to Syed a few times, and not once was there a mention of the car being sold. Not happy, wasted time, and gas driving there. More

I bought my Prius here and my experience was ok. Prii (yes, that's the pretentious-sounding official plural form of "Prius") have been in very short supply post-earthquake in Japan and I've been shopping (yes, that's the pretentious-sounding official plural form of "Prius") have been in very short supply post-earthquake in Japan and I've been shopping around for a month without any dealer willing to come down even a dollar on price. Some of them didn't expect to have any in stock until Labor Day. To add insult to injury, none of the dealers were willing to come back with financing better than 4.9% even though I have a stellar credit score. I almost bought a Civic (which is a great car too), but in the end I couldn't do it because it wasn't a Prius. As an aside, there is no logical reason for me to buy a Prius since I live 3 miles away from work and Prii are selling at MSRP or above, but it has been my top choice for a car for years. I actually had a dream where I bought a Prius, so really, there was no substitution for me. I considered waiting until September or the end of the year because I know prices are going to come down when supply increases, but in the end, I just couldn't wait that long. My friend told me that since I'll be driving a new car for awhile, I should just attribute the extra money I paid to a "rounding error." I would not say that the salesmen at Toyota of Lake City are more honest than any other dealer (bottom line is that they don't owe you anything), but they were the only ones that were willing to give me 1.9% financing on a brand new Prius. Nick Shami, the Assistant Sales Manager, was the best person out of all the people that I dealt with there. He was patient, nice, and less pushy than others on the team. He was also able to secure the financing that I needed to make my dream car a reality. In terms of knowledge, Wayne LaBeau was able to answer all my Prius-related questions. When I went in to pick up my car, he spent an hour walking me through all the different features of the car. I liked him too. Roy Vimal was my initial point of contact (I submitted an online inquiry), but I didn't really get a chance to talk to him since he was never there when I went in. I did correspond quite extensively with him over email and I thought he was a bit pushy without having much to offer. However, his constant presence in my inbox informing me of the new Prii they received continually piqued my interest - and I guess it worked to draw me into the dealer. The only advice I have to give about the Finance Team at Lake City Toyota is: DO YOUR HOMEWORK. Realize that all dealers are going to offer you extended warranties and exterior protection packages at exorbitant prices. If you're interested in these packages, research how much others are paying before committing to buying anything. The prices on these items are very very very negotiable. The dealer's primary goal is to make as much money from you as possible because once you commit to a car, you are a captive audience and the dealer will try to sell you as many additional options/package as you can afford (or not afford). It's not their fault, but it may not be in your best financial interest to buy these add-ons. Toyota of Lake City offered me the extended warranty and the PermaPlate protection package for what they told me was below market cost. I went home, googled it, and realized that others either paid much less for these add-ons or realized there was not much worth in them. The only good thing I can say about the Finance Team here is that they were flexible and let me remove the extended warranty and the PermaPlate package from my purchase. I did get a snide "How many times have we redone your paperwork?" comment at my last visit though. (I suggest googling user reviews and opinions on the PermaPlate packages before even going into the dealer.) At the end of the day, I'm driving the Prius I wanted because of Toyota of Lake City. I'm very happy about that. It drives like the lawnmower of my dreams. More

Never go buy car from this dealership!!! Seriously, I had a very disappointed experience(lots games and lies) for a SUV purchase recently. Let me tell the detail. We settled down a deal via phone and email. a very disappointed experience(lots games and lies) for a SUV purchase recently. Let me tell the detail. We settled down a deal via phone and email. The salesman said the car was available and we could go over for paperwork to secure it, and car will be delivered on the third day. We drove all the way to their office for paperwork. When we arrived to the office, they started the game: 1. the guy said unfortunately the car might not be available(he lied to us in the email that car is available) and he offered another car to consider which will be trade in from another dealership which is 50 miles away. We still want to get the original car we want, so he said he would do his best to get the car and we can first put the deposit in to secure the trade. He said he would call us in the late evening or the first thing on the next day morning to let us know. 2. We had no message from the guy on that day nor the next day morning. We called back, he said he was at home and we need to wait for another day to get confirmation. I don’t understand why he wants to hold us for such long time. He did not tell us the car was actually already sold. 3. We called the dealership, trying to talk to their manager regarding to this purchase. The manager said he is at office (the guy lied to us that he was at home) and need to check with him on this issue. The manager told us the car was already sold yesterday! (the guy didn’t even tell us the car is already not available). 4. Manager said he could get another same car for us and we asked him to email us the car spec detail. No email reply for an hour, and we called back telling them that if there is no news before noon, we will cancel the deal. 5. No reply till noon, then we called again to manager and asked to cancel the deal as he said car was not available, but the deposit cancelation need to be done by the salesman. We called the salesman to cancel the deposit, but he said this need to be done by the manager. What a joke! We spend time and energy dealing with this dealership, with true intention to purchase a car, but their people were just playing games and lying. I guess this is because they don’t have the car and want to hold us as long as possible, and try to get a purchase if we gave up in the end. This is really disappointed experience, and I would never deal with this dealership again in my life! More