Toyota of Lake City

Read this if you want to know what it is like buying from this dealership. I spent two days working with salesperson Yaro Romanyuk, and he was outstanding. He was professional, responsive, knowledgeable, this dealership. I spent two days working with salesperson Yaro Romanyuk, and he was outstanding. He was professional, responsive, knowledgeable, and kept me informed throughout the entire process. If this review were based solely on my interaction with Yaro, it would be five stars. Unfortunately, the experience changed completely once management became involved. After two days of working toward purchasing a truck and while I was actively completing the financing process, Sales Manager C.J. Sing told me my purchase had to be put "on hold" because another customer had come to look at the truck. I immediately offered to place a deposit and/or complete the financing for the loan immediately—whichever the dealership preferred—to secure the vehicle. I was told that, because it was the end of the month, they did not want to accept either option. The truck was then sold to the other customer. As someone who was excited to become a first-time Toyota owner, I found the experience incredibly disappointing. I acted in good faith, invested two days in the buying process, and was prepared to complete the purchase immediately. Instead, I was denied the opportunity to do so despite offering every reasonable solution. I contacted Toyota Corporate to file a complaint. They forwarded my concerns back to the dealership for follow-up. Six days later, I still had not received a phone call, email, or any acknowledgment from the dealership. That lack of communication has only reinforced my concerns about how customers are treated when a problem arises. I understand that dealerships have the right to decide whom they sell vehicles to. My disappointment isn't simply that I didn't get the truck—it's that I was actively working to complete the purchase, offered to place a deposit and/or complete financing immediately, and wasn't given the opportunity to finish the transaction. The dealership's failure to follow up after Toyota Corporate became involved made the experience even more disappointing. I hope management takes this feedback seriously and improves the way they handle customers who have invested their time and are genuinely committed to purchasing a vehicle. More

I've been doing business with Lake City Toyota for many years. Always been taken good care of here. They're the only ones I trust with my 1999 Land Cruiser. Troy in service is great to work with. AAA+ years. Always been taken good care of here. They're the only ones I trust with my 1999 Land Cruiser. Troy in service is great to work with. AAA+ More

The service center at Toyota of Lake City; (13355 Lake City Way NE, Seattle WA) dealership is an absolute nightmare. My partner purchased a 2020 Rav 4 hybrid with an extended warranty, purchased through t City Way NE, Seattle WA) dealership is an absolute nightmare. My partner purchased a 2020 Rav 4 hybrid with an extended warranty, purchased through the dealership she purchased the car. About 6 weeks ago, we took the vehicle in for a check engine light that had come on indicating a high temperature. We have been given a complete runaround through their service department. The work needing to be done just continued to pile up. All the while we were being reassured that the warranty company was in the loop as to what work was being done. We were told repeatedly that while the warranty may not cover everything, it would cover most of the work. According to the service center, they needed to send the short block to a machine shop. We asked the manager of the service center if we could have a write up/estimate of all work completed and future work needing to be completed and he told us that wasn’t something they could or would do. We have since asked again and should be receiving a write up. Now we are being told that the warranty company is refusing to cover ANY of the cost. They stated that Lake City Toyota did not follow their procedures for this issue and, essentially, did more than necessary. We are now stuck with a growing bill that has reached $10,000 and the car isn’t even fixed. If this experience is indicative of how this dealership as a whole operates (and their current recent Google reviews absolutely confirms this) then I would avoid this dealership at all costs. I would avoid Toyota corporation as a whole. It is worth noting that there is an active recall out for this exact issue, make model and year, yet we are being told that it doesn’t apply here. More

I had a great experience purchasing my vehicle at Toyota of Lake City. George Chaker was exceptionally helpful and informative throughout the entire process. He took the time to answer all of my questions, of Lake City. George Chaker was exceptionally helpful and informative throughout the entire process. He took the time to answer all of my questions, provided clear and thorough explanations, and ensured I felt confident with my purchase. His professionalism and attention to detail made the experience smooth and enjoyable. Additionally, the Accounting team was very accommodating and efficient in handling the paperwork and financing. They walked me through the process step by step and were available to clarify any concerns I had along the way. Overall, Toyota of Lake City provided excellent customer service, and I highly recommend them to anyone in the market for a new vehicle. More

We bought a Hybrid Highlander and were lucky to deal with Ibrahim. From start to finish he was amazing! He worked hard to find us the vehicle we wanted and kept us informed of manufacturing timeframe and pro Ibrahim. From start to finish he was amazing! He worked hard to find us the vehicle we wanted and kept us informed of manufacturing timeframe and process. The car arrived just days after my birthday and Ibrahim recognized it in a very thoughtful way - totally above and beyond! He was very knowledgeable about the tech in the car and patiently taught us everything we need to know. He was very knowledgeable, helpful and transparent; as was our entire experience. Alex Lake did a great job getting us in and out with the transaction itself. He too, was very knowledgeable and helpful. I highly recommend Lake City Toyota! Ask for Ibrahim! More

always helpful. Been dealing with them for 17 years. Have always gotten great service. A non-pressure dealership. Greg (gold team service manager) has always pro Been dealing with them for 17 years. Have always gotten great service. A non-pressure dealership. Greg (gold team service manager) has always provided good advice. Now that I bought a new car from them, I get to keep Greg as my service manager. I'm happy! More

Fantastic service all around! As a first timer for this location, Mike Kraynak from the service department was appointed to handle my vehicle's issues and he provided constant com As a first timer for this location, Mike Kraynak from the service department was appointed to handle my vehicle's issues and he provided constant communications of the vehicle's status. He was polite and clear throughout the time. Most of all, he demonstrated with patience and knowledge of the addressed issues. Overall, I was extremely pleased with the time and effort that Mike and his tech crew were able to greatly assist. I would most definitely return to this location for future issues after this visit. More

Best dealer and hardest workers of all time. I just moved back to the United States from Japan and, while in Japan, worked a deal on a 2023 Tacoma. First off dispite time difference Abel and Ale I just moved back to the United States from Japan and, while in Japan, worked a deal on a 2023 Tacoma. First off dispite time difference Abel and Alex did everything to accommodate the time difference dispite a 16 hour time difference. Texts and calls never went unanswered. I had a hard timeline and a short window in Seattle, and they beyond delivered. literally. Shipment company didn't have the vehicle arriving until several days after my arrival, and Abel and Alex went to work and got me the truck on the day I needed it, brand-new and off the truck. I spent less than an hour in the dealer and did all my paperwork through email, and it was so easy to complete and follow. When it is time for me to buy again despite being in Oklahoma, or wherever I end up due to military PCS, I will be seeking these two out. Praises will never do the amount of work they did justice, but I hope this solidifys someone decision with going with them. I promise you, no one will work as hard for you as this dealer ship and these gentleman. More

I went to Toyota of Lake City yesterday to buy a Supra and was amazed by Ibrahim Ahmad's knowledge and attention to detail with each step of the process. After having an experience far below par at other and was amazed by Ibrahim Ahmad's knowledge and attention to detail with each step of the process. After having an experience far below par at other local Toyota dealerships, Ibrahim had mended and eased any frustrations or anxiety that I had previously going in to buy a car for the first time in my life, an experience I never even thought to have in the first place. Both me and my husband were blown away by how polite and well-versed Ibrahim was, excellent customer service. We hope that others are able to work with him as it was an absolute pleasure working with someone who chose the right career path for them. More

I really don't understand how people work here, I have given an appointment at 10.30am no one is there to honor that appointment and asked to come by noon or there after. They don't have courtesy atleast given an appointment at 10.30am no one is there to honor that appointment and asked to come by noon or there after. They don't have courtesy atleast accept the mistake and accommodate More