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Toyota of Lancaster

Lancaster, CA

4.5
5,975 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,975 reviews

March 09, 2019

Fabulous Dealership Excellent dealership, excellent service. I have already shared this information with friends and acquaintances. My experience was so positive from t More

by LFARMER03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2019

Horrible !!!! Horrible customer service! First of all I had received a call to bring my vehicle in because they finally received the seat belt. My seat belt has not More

by ERICKMEDINAJIMENEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Preston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2019 -

Toyota of Lancaster responded

Hi Erick, We're sorry we were unable to inform you that the part was in when we ordered it initially on 12/28/2018. We left multiple messages on two different phone numbers. The part was returned. We ordered it again on 2/23/2019. We called and again left messages but we were unable to speak with you. We offered you a rental to drive while we fixed the belt as this was a serious safety issue but you declined. When you came in on 3/5/2019 without an appointment at 3:47 and demanded we fix it, we pulled a technician from another job to get it done (that's who he went and spoke to on your behalf). We are grateful for your business and hope to see you again in our service drive. We are glad that the issue has been resolved and wish you safe and happy driving! Toyota of Lancaster

March 09, 2019

Ultimate professionals Excellent service. Fast, efficient & very friendly. They treat you like family and work with you to try and accommodate your needs wether your staying More

by TREEC67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Grabbit, Jose Martinez, Michael Hachey, Stephanie Santiago, Steve Guevara, Trey McClure, Joey Gonzales
March 07, 2019

Service Department Joey is passionate and polite and really cares about his customers. he will make sure every thing is in place when he returns your keys and does not s More

by KMILLS0530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gonzales
March 06, 2019

Magnificent Stephanie provided cutting edge customer service. I appreciate the Toyota team all working together to assist me with my needs. Thank You for all that More

by SCLPAYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Santiago
March 06, 2019

Great service and workmanship Sean is very professional and always provided great customer service. The repair works are always done right and Sean always keep me posted while the More

by Hstreets
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2019

Love them I love the people and the service they take really good care of you and every body in the service center are friendly too, I love them especially the More

by JONNYALLEN39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2019

Great service Our family has purchased 5 vehicles from this dealership and never once have we had a bad experience! This service department and especially service d More

by TD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2019

Great customer service! My experience at Toyota was a wonderful experience made me feel at home, everything I asked for was done went in with my mind set on my price range an More

by JOVETT.JOVETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Carraway
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2019

Sienna Maintenance I had been going to Toyota of Lancaster for the maintenance not only of my Toyota Sienna clean but also of the Avalon and Mike always was there to to More

by JOE7.ATOM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maya and Sol, July Puzon, Michael Hachey
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